Enable delivers industry leading cloud based enterprise service management solutions. Our goal is to transform how you deliver services internally and externally, across all facets of your organisation. We leverage Software as a Service to deliver scalable and flexible solutions to automate business processes. Underpinned by a Platform as a Service, we empower our clients to build and deploy solutions for any business area, including IT, human resources, sales and procurement. We also sort out specialist applications for industries such as law, recruitment, not for profit, energy, health and education.
What is Enterprise Service Management?
Enterprise Service Management applies to virtually every organisation, large or small. But what exactly is Enterprise Service Management?
Various divisions and business units all focus on providing services to clients: internal employees, external customers, suppliers and/or partners. These services could be classified as business services such as payroll and recruitment services provided by the HR department; purchasing, contract and vendor management services provided by the Procurement team; or traditional technical services, such as ICT services. IT Service Management is the most common service management capability in most organisations today.
Managing the delivery of enterprise services can be complex and typically relies on a range of disparate systems, teams and operating models. To succeed with efficient Enterprise Service Management, you need to implement the correct mix of people, process and technology.
At the core of Enterprise Service Management are the people who consume the available services and the people who deliver or fulfil the services. To ensure your organisation is ready to deliver world class enterprise services, you need to focus on five key aspects.
1A key part of your Enterprise Service Management strategy should focus on the appropriate operating model to support the management and delivery of services.
2Your service delivery teams need to operate within defined delivery and execution models.
3Your strategy and operating model should ensure that you can meet the service level agreements for the services that you provide.
4You need to ensure you have the capacity and the capability to meet the changing demands of service delivery within the organisation.
5You need to implement the appropriate performance indicators to ensure the activities of each Service Delivery Team are visible and manageable
Effective Enterprise Service Management relies on efficient and optimised processes. Each step and activity in the service delivery chain needs to provide optimum value – accurate delivery of the service at the appropriate cost. ServiceNow’s Enterprise Service Management platform is ideal for the optimisation and automation of service delivery processes. And it will enable you to achieve the following outcomes.
1Automation of manual and repetitive tasks within your service delivery chain
2Replacement of legacy products and paper based forms with state-of-the-art digital forms and applications
3Streamlined electronic approval processes on multiple devices
4Process visibility and monitoring to provide customer insights into the status of requests and to facilitate continuous improvement.
ServiceNow’s feature-rich platform will allow you to expand Enterprise Service Management through the entire organisation, beyond your IT Service Desk into other business functions and divisions. The scalable and highly available cloud platform will allow your organisation to achieve an excellent return on investment, with a solution developed on a number of pillars:
1A secure and scalable cloud based solution that is highly available
2A user experience that will meet the needs of today’s workforce
3Various modules focusing on specific business needs and functional requirements
4Configuration and deployment capabilities that ensure rapid time to value
5A flexible platform that will scale with your business
Where do I Start?
Enable offers a range of services to start your journey towards Enterprise Service Management, or to expand your existing service management:
1Capability assessment of your current environment, including your processes, people and technology
2Strategy development and deployment roadmap advisory and design services
3Solution design and delivery, including process review and best practice advisory services
4Managed support and maintenance