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Our services

Enable delivers industry leading cloud based enterprise service management solutions. Our goal is to transform how you deliver services internally and externally, across all facets of your organisation. We leverage Software as a Service to deliver scalable and flexible solutions to automate business processes. Underpinned by a Platform as a Service, we empower our clients to build and deploy solutions for any business area, including IT, human resources, sales and procurement. We also sort out specialist applications for industries such as law, recruitment, not for profit, energy, health and education.

What is Enterprise Service Management?

Enterprise Service Management applies to virtually every organisation, large or small. But what exactly is Enterprise Service Management?

Various divisions and business units all focus on providing services to clients: internal employees, external customers, suppliers and/or partners. These services could be classified as business services such as payroll and recruitment services provided by the HR department; purchasing, contract and vendor management services provided by the Procurement team; or traditional technical services, such as ICT services. IT Service Management is the most common service management capability in most organisations today.

Managing the delivery of enterprise services can be complex and typically relies on a range of disparate systems, teams and operating models. To succeed with efficient Enterprise Service Management, you need to implement the correct mix of people, process and technology.

People

At the core of Enterprise Service Management are the people who consume the available services and the people who deliver or fulfil the services. To ensure your organisation is ready to deliver world class enterprise services, you need to focus on five key aspects.

1A key part of your Enterprise Service Management strategy should focus on the appropriate operating model to support the management and delivery of services.

2Your service delivery teams need to operate within defined delivery and execution models.

3Your strategy and operating model should ensure that you can meet the service level agreements for the services that you provide.

4You need to ensure you have the capacity and the capability to meet the changing demands of service delivery within the organisation.

5You need to implement the appropriate performance indicators to ensure the activities of each Service Delivery Team are visible and manageable

Process

Effective Enterprise Service Management relies on efficient and optimised processes. Each step and activity in the service delivery chain needs to provide optimum value – accurate delivery of the service at the appropriate cost. ServiceNow’s Enterprise Service Management platform is ideal for the optimisation and automation of service delivery processes. And it will enable you to achieve the following outcomes.

1Automation of manual and repetitive tasks within your service delivery chain

2Replacement of legacy products and paper based forms with state-of-the-art digital forms and applications

3Streamlined electronic approval processes on multiple devices

4Process visibility and monitoring to provide customer insights into the status of requests and to facilitate continuous improvement.

Technology

ServiceNow’s feature-rich platform will allow you to expand Enterprise Service Management through the entire organisation, beyond your IT Service Desk into other business functions and divisions. The scalable and highly available cloud platform will allow your organisation to achieve an excellent return on investment, with a solution developed on a number of pillars:

1A secure and scalable cloud based solution that is highly available

2A user experience that will meet the needs of today’s workforce

3Various modules focusing on specific business needs and functional requirements

4Configuration and deployment capabilities that ensure rapid time to value

5A flexible platform that will scale with your business

Where do I Start?

Enable offers a range of services to start your journey towards Enterprise Service Management, or to expand your existing service management:

1Capability assessment of your current environment, including your processes, people and technology

2Strategy development and deployment roadmap advisory and design services

3Solution design and delivery, including process review and best practice advisory services

4Managed support and maintenance

Let’s Start

Latest Blog Posts

Enable announced as a finalist for the Optus My Business Awards 2017. Enable has been shortlisted for the prestigious Optus My Business Awards. Enable Professional Services has been shortlisted as a finalist to… View Article
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We are proud to be sponsoring itSMF’s 20th Annual Conference in Melbourne. We are proud to be sponsoring itSMF’s 20th Annual Conference in Melbourne. When: August 23rd and 24th 2017 Where: Sofitel on Collins… View Article

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Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.

Sydney

Level 16, 447 Kent Street,
Sydney, NSW 2000

(02) 9299 8989

enable@enableps.com.au

Melbourne

Level 22, 600 Bourke Street
Melbourne, VIC 3000

(03) 9094 1221

enable@enableps.com.au

Brisbane

Level 14, 10 Market Street
Brisbane, QLD 4000

(07) 3062 7999

enable@enableps.com.au

Perth

Level 1, 191 St Georges Terrace,
Perth, WA 6000

(08) 6245 0532

enable@enableps.com.au

India

Level 7, 718
Assotech Business Cresterra,
Sector-135, Noida. (U.P.)
India

enable@enableps.com.au