We just turned 3, and we’ve come a crazy long way.
Let me start with our team. We have some of the best and brightest. Thanks to them, our story of growth, service quality and successful customer engagement stacks up pretty well in any measure of success for a young business.
In other words, we now have a reputation that we’re determined to keep and grow.
This reputation comes from three years of hard work. Our first 18 months set the platform and vision. Then, in the next 18 months, we grew (sustainably) by 400%. Driving this success has been our partnership with ServiceNow. Enable is committed to growing our ServiceNow capability internally and to spreading the platform across the enterprises of our current and future customers. We’re a sales, services and technology partner with ServiceNow, and we were born in the age of the Enterprise Service Management message and capability.
Our ServiceNow team has grown to more than 60, and we’ve built a national ServiceNow consulting division, with offices in Sydney, Melbourne, Perth, Brisbane and India (and soon Adelaide). We also have a growing customer base in Canberra and Tasmania, and we will build our capacity to provide dedicated support to our customers in these two regions.
By May 2018, our dedicated ServiceNow team will be 100+ strong. And, by 2020, we will have launched our business and services in both the USA and Europe. Exciting times ahead! More immediately, we move to our new offices in Noida, India next week. Our talented team in India has been a key pillar of Enable’s success. The team is now 30 experienced and qualified ServiceNow professionals, and will double in size before the end of 2017.
Looking back, I know we were lucky to start out when the ServiceNow platform was growing in capability across the enterprise and building on its market leading IT Service Management platform. And we’ve since been committed to ‘going vertical’. We’re still as committed today to helping customers expand into key markets and lines of business. Importantly, all of Enable’s consultants have extensive ServiceNow platform knowledge with numerous successful ITSM and ESM implementations. We offer deep expertise and dedicated teams across HR, Facilities, Customer Service Management, and IT Business Management.
What’s more, we’ve built a work package to productise the delivery of ServiceNow Express, with a roadmap for customers to upgrade to Enterprise if they choose. We also have consulting teams dedicated to implementing ITSM, Performance Analytics and IT Operations Management (ITOM). In other words, we can tell customers exactly how to maximise their return on investment in the ServiceNow platform.
Next month, Enable is a Silver sponsor for ServiceNow’s Knowledge17 conference in the USA. Thirteen ‘Enablers’ will be winging their way to Orlando to represent our team, build our skills and network, and enjoy a truly fun event. Our sponsorship and involvement is a significant and worthwhile investment in our business, and comes off the back of our sponsorship of the NowForum in Melbourne in late 2016 and the LimitlessIT events in March and April this year.
At K17, we will launch five new applications that will be available on the ServiceNow store. These apps prove the Enterprise Service Management message and help ServiceNow customers remain in-platform to achieve their business automation initiatives.
Btw, at the Knowledge conference last year, Enable won the Hackathon for best business application. We developed CreatorDoc further and now we’re selling it through the ServiceNow store https://goo.gl/LLQ3oT . In the coming months and years, we’re looking forward to multiple Enable products running off the shelves.
So, three years on, we still have a clear vision, we have a growing and wonderful team, and we are excited.