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News

How did we put people first in the 2019…

  • July 31, 2019August 1, 2019
  • by Nicole Bailey

In my 20 years and a marketer and events planner, I have had the opportunity to bring to life some fun events; from leadership days to team events, expos to conferences, breakfast sales events to a Santa training school.

One thing I noticed from the very first day is the way that Enable managed to always put their people first in everything they do, by:

  • Creating homebase hangs, monthly social events hosted to help keep all our employees connected to the bigger team.
  • Encouraging the Enable staff to stay up to date with their professional skills by creating a healthy competition with certifications and training
  • Utilising online communications tools like WhatsApp where Enablers share ideas, congratulate each other on wins and birthdays and spend the day having a giggle
  • And finally investing in an annual company conference.
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In 2018 we created a conference event for 68 enablers that achieved an amazing result, most of our Enablers have rated the overall quality of our conference as 10/10. We had a team of Australian, Singaporean and Hong Kong Enablers bursting with enthusiasm about our company.

The 2019 conference needed to build on the positive work from the year before. So I set about creating a conference that would engage, inspire, and educate our Enablers, suit a number of ages, nationalities and employees with a variety of experience. How did Enable help me to make this happen:

  • By giving me the chance to do things I have never done before
  • By providing clear outcomes for the engagement of Enablers at each event over the three days
  • By trusting me to achieve my targets and offer support through the planning
  • By believing in my creative and (some times out-there) ideas to help build energy and enthusiasm throughout the three days
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Over the three days, I utilised our passionate leadership team to release new systems updates. We arranged for our leaders to provide relevant/relatable content and facilitate specialised inhouse training.  We encouraged staff to present from their own experience from previous ServiceNow events. We went ‘DIY’ for all of the finer details like decorations, swag and conference branding (even staying up late one night to blow up 100 balloons for a branded photo wall for the entrance of the Awards dinner.) We invited clients to come and provide positive feedback in the form of a case study to our broader team and managed to cuddle a koala. We hosted a leadership panel with our very own Oprah lifting the energy in the room but importantly providing our team with the chance to learn more about the leadership team and ask open questions. We made the entire room cry when we heard the impact that our CSR sponsorship is having on some of the students we sponsor through The Smith Family. We created a networking challenge with over 100 questions about our team encouraging individuals to find out about the people they work with. We also created a series of Tribe challenges that encouraged a little healthy competition bringing together tribes of Enablers that are spread across 9 locations and 4 countries.

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We ate, we laughed, we drank, we cuddled the Hong Kong team, we listened, we learned, we networked, we partied, we competed, we laughed a little more.

With months of planning and three days of the conference, I worked hard but no part of it felt like hard work. We’ve come home with a renewed sense of passion and personally, I can’t believe I had the opportunity to live out the Enable Values by helping to put our Enablers first with an event like our Company Conference.

News

Enable smashed 2018-19, and we’re set to do a…

  • July 30, 2019July 30, 2019
  • by Bruce Hara

Bruce Hara

CEO at Enable Professional Services

I’ve just returned from the Enable Professional Services 2019 company conference and, wow, we’ve come a long way in a short time. Our leadership group gathered on Thursday, and we laughed that we have more leaders now than the total number of employees at our first Enable conference in 2016.

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We were joined in the evening and on Friday and Saturday by our colleagues across Australia, Singapore and Hong Kong. As has become tradition, we met on the lovely Gold Coast in Queensland, Australia – a sunny and warm get-away for those of us enduring a chilly Melbourne winter.

 

More important than the employee number, or ever growing size of our business, are the quality, character, values, experience and nous that we bring as a collective. Enable has never been better positioned to take advantage of a buoyant market, leveraging our current position as the APJ market leader for ServiceNow consulting, and creating further opportunity for ourselves and our customers. Given Enable’s strength of leadership, positive balance sheet (with zero debt), willingness and charter to keep investing, and constancy in always using our values to guide our decisions, we are pretty formidable.

 

GM for Australia, Suzanne Gerrard, delivering a powerful message around Enable's people first culture

Most evident over the three conference days was our shared effort to keep Enable a ‘people first’ business. Our initiatives, our decision making, our values and our goals—they’re all centred around creating opportunities for our team and our customers, to do things they’ve never done before. And, importantly, each Enabler knows the business, their leaders and their colleagues have their back and will support them through the inevitable peaks and troughs.

Here’s a few achievements in 2018-19 that we celebrated at the conference:

  • Our dedicated ServiceNow team is now 220+. Quality and character are our driver, retention, providing opportunity and fun enables the growth
  • Customer Advisory & Support by Enable (CASE) is now live, with 15+ existing customers on subscription to ensure their ServiceNow instance aligns with best practice, and they’re getting maximum ROI from their investment.
  • Our teams in Noida and Bangalore (Enable’s Centres of Excellence in India) continue to grow and raise the bar for delivery and quality assurance.
  • Both our Hong Kong and Singapore businesses delivered customers in our top 10 revenue list for the year. These businesses are already sustainable and profitable, but more investment will see them really take off.
  • Our ServiceNow product SME capability—Enable tribes dedicated to HR, CSM, ITBM, ITOM, ITSM, GRC, SecOps and Architecture—means we can deliver the full suite of ServiceNow offerings with experienced, certified consultants who not only understand the platform, but the business challenges, context and priorities driving it.
  • We achieved 100% of our revenue target, which was over 60% year-on-year growth.
We're going to need a bigger boat :)

This year was also about working together to uphold our social responsibility. We established a Corporate and Social Responsibility  committee in January, headed up by the brilliant Alison Lane, with representatives in each office and a clear mission to improve the quality of life for people who are less fortunate in our communities. The committee worked hard on some wonderful CSR initiatives, including:

  •  the sponsorship of 80 young people through @The Smith Family’s Learning for Life program in Australia. We were very lucky to have two program recipients speak at our conference, sharing their experience of the program’s value to them and their families and communities.
  • a partnership with the Dreamworld Wildlife Foundation in Australia
  • a partnership with the YMCA in Singapore. Our Singapore team also volunteered in the Willing Hearts soup kitchen.
  • this year will see similar initiatives supported by our Enablers across Hong Kong and India.

And in 2019-20? We’re all committed to tackling more huge goals:

·            We will use The Enable Way as our method and mindset for transforming how we onboard and look after our people. It will also define our go-to-market for sales, delivery and program execution.

Davina and Vincent, amping it up :)
  • Our dedicated ServiceNow team will be 250+ strong by July 2020.
  • Our staff retention rate will be 90+%, driven by all Enablers having a career development plan and a rounded training program. Training will include consulting and customer engagement, complementing our project and technical certifications.
  • CASE will be strategic to our business, growing to a run-rate of A$5+ million annuity.
  • Hong Kong and Singapore will each contribute 2+ customers to our top 10 revenue list.
  • We will have launched and built a successful and sustainable business in Thailand. (I look forward to celebrating with that team at our July 2020 conference.)
  • We’ll achieve our BHAG of over 60% revenue growth across all regions.

A huge thanks to everyone who has contributed to our business along the way. And a huge thank you to the Enable leadership team and all our Enablers for making our company the most fulfilling and enjoyable professional experience I could ever imagine.

Resources

5 ways to rock an agile transformation

  • July 16, 2019July 16, 2019
  • by Nicole Bailey

5 ways to rock an agile transformation.

The industry standard for software development has a lot to offer teams across the enterprise.

 

According to Howard Rabinowicz a business and technology writer based in West Palm Beach, Fla.,  AI-powered collaboration tools are helping teams work more effectively. Yet three-quarters of all business teams continually fail at primary objectives, according to research by Stanford University consulting professor Behnam Tabrizi.

What many teams need, experts say, isn’t technology as much as methodology—specifically, the agile methodology that has become an industry standard for software development. Agile projects, according to a PwC study, are more likely to succeed than those using old-school approaches based on top-down oversight.

Whether it’s a dev team building enterprise apps or a marketing team launching a blog, almost any business unit can benefit from agile best practices that have emerged from hundreds of thousands of scrums over the years. Here are a handful of lessons for leaders across the enterprise.

Here are Howards top 5 tips to rock Agile:

1. Assemble a diverse team

2. Rethink the manager’s role

3. Apply deadline pressure

4. Visualize progress

5. Innovate through conflict

 

For further details on each step, and the way to implement them in your own project refer to Howards Original Article here.

Source  – ServiceNow

Source Article referenced with Permission

News

Emerson Zabat – Principal Consultant NSW

  • July 8, 2019July 8, 2019
  • by Nicole Bailey

Emerson Zabat is a Principal consultant in our Sydney office and has worked in IT across 4 countries over an impressive career spanning 18 years.

“I have worked  in the Philippines, US (briefly), Singapore and Australia and  started my ServiceNow journey in 2012 working for a company that was one of the first Australian customers of ServiceNow.”

Emerson is a a PMP® and ITIL® (v3) certified IT Professional with experience of combined Project Management, Business Analysis, Application Development, IT Service Management and Production Support.

Skilled on both Agile and Waterfall Methodologies in delivering Technology Solutions that consists of in-house developed applications and third-party acquired products.

Adept in understanding Business Needs as well as analyzing Key Drivers to come up with effective solutions using a combination of People, Process and Technology.

His experience spans the full spectrum of IT functions including:

  • Mainframe Developer,
  • Business Analyst,
  • Application Development Lead,
  • Application Management Lead,
  • Sr Consultant,
  • Engagement Manager

As one of the original employees of Enable he was drawn to Enable after a meeting with Bruce Hara, Enable founder and CEO)  “Bruce and I met over coffee where he talked to me about his vision for the company and the types of roles, engagements and basically… future that an Enabler can look forward to. I was immediately sold on what I’ve heard and I must say that I can’t be any happier with my decision.”

Emerson is inspired by the quote:

 “A person constantly trying to find happiness is like a dog trying to chase its tail. One must realize that the dog simply have to move forward and its tail will follow”

I read this somewhere but I can’t remember it where. I use it as a reminder to love and appreciate what I have and keep moving forward. On the weekends you will find Emerson with his family. Basically bringing my 3 kids and dog, Ginger to the park, attend parties and a whole range of other activities.

 

 

News

Why and how IT should drive your business’s digital…

  • July 2, 2019
  • by Nicole Bailey

IT knows digital—and they don’t call it digital transformation for nothing.

Digital transformation is on every organization’s agenda. (And if it isn’t, it should be.) But where to start? Easy. Because IT lives and breathes digital, IT can act as the technology experts best positioned to assess and implement digital transformation.

Here are the challenges to tackle—and the opportunities that arise—when IT takes the transformation lead.

You’ll need a fresh take on IT—and the right tools to execute

The days of keeping IT sequestered in a dark corner of the enterprise are gone. Today, IT is an increasingly vital business partner with a direct impact on productivity, operations and other business-related issues.

Emerging technologies like AI and machine learning play a big part in helping IT innovate and improve business outcomes. But too many organizations are held back by their current IT technology investments. Some prime culprits that hold IT back are:

  • Legacy “solutions” that never lived up to their promise
  • The recurring overhead of maintaining interoperability
  • Multiple data models that limit the ability to work across the IT value chain

IT resources are drained by too many integrations and their maintenance, taking funds and attention away from more important work. And multiple data models keep people working within “closed” teams and tools, making it difficult to aggregate data to understand and improve performance.

These legacy solutions, complex integrations and multiple data models not only result in suboptimal decisions, operations and business outcomes, they also result in poor experiences for everyone. For digital transformations to succeed, something has to give in terms of the current IT experience.

You’ll need one platform to unite your organization

A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, AI capabilities and a common look and feel—is the key to improving processes and creating efficiencies. With the right platform in place, organizations can:

  • Get the insight they need to innovate quickly and strategically
  • Align their IT activities and spend to business priorities
  • Deliver a better, modernized employee experience

When you can deliver innovation at speed, the entire company can move fast and build things—a key ingredient of digital transformation. An example of this is “intelligent change management,” in which policies, and their automated application, take the risk out of the change process and optimize speed.

Businessman working at laptop in office

GETTY

By aligning IT with business priorities, you can optimize IT investments—something best achieved through a single view of project and service data. Solutions like the Now Platform®, with both portfolio management and service management applications and a single database, deliver the insight you need to put applications, budgets, demand and labor where your priorities are.

Technology-enabled employee experiences are the key to boosting productivity—and making work work better for everyone in the business. With the right platform, IT can drive this in multiple ways, including:

  • Virtual assistants to free up staff time by automating tasks when appropriate
  • Intelligent automation to speed up the assessment, categorization, prioritization and routing of requests
  • Predictive intelligence for faster incident resolution and higher agent productivity
  • Machine learning and automation to pinpoint and resolve issues before they impact end users

The bottom line

Transforming IT should be the first step of your digital transformation strategy—and your IT team should lead the way. They’ve got the technological expertise and deep understanding of your organization’s business goals necessary to implement real and lasting positive change not only for IT, but for HR, customer service, security and every corner of the enterprise. And that’s what will set your company up for ongoing innovation and success.

Put simply, if you’re looking for better business outcomes, put IT at the head of your transformation efforts.

Ready to embark on your own digital transformation journey? Discover how ServiceNow can help you transform your organization by transforming IT. For more insights into how technology is transforming businesses visit Workflow.

 

Original Article published on Forbes

Written by ServiceNow

Used with permission

Resources

The Ultimate Scoped App Workaround Guide

  • July 1, 2019
  • by Nicole Bailey

The bane of every ServiceNow Application Developers existence!

Some functions are not allowed in scope for a good reason ( like gs.getSession().impersonate() ) while others seem to be arbitrarily not available ( like applyTemplate() ).

If you want to know exactly what is and is not in callable in scope, it is all in the API documentation.

 

Read more here: LINK

Source used with permission.

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