5 ways to rock an agile transformation

July 16, 2019July 16, 2019
by Nicole Bailey

5 ways to rock an agile transformation.

The industry standard for software development has a lot to offer teams across the enterprise.

According to Howard Rabinowicz a business and technology writer based in West Palm Beach, Fla., AI-powered collaboration tools are helping teams work more effectively. Yet three-quarters of all business teams continually fail at primary objectives, according to research by Stanford University consulting professor Behnam Tabrizi.

What many teams need, experts say, isn’t technology as much as methodology—specifically, the agile methodology that has become an industry standard for software development. Agile projects, according to a PwC study, are more likely to succeed than those using old-school approaches based on top-down oversight.

Whether it’s a dev team building enterprise apps or a marketing team launching a blog, almost any business unit can benefit from agile best practices that have emerged from hundreds of thousands of scrums over the years. Here are a handful of lessons for leaders across the enterprise.

Here are Howards top 5 tips to rock Agile:

1. Assemble a diverse team

2. Rethink the manager’s role

3. Apply deadline pressure

4. Visualize progress

5. Innovate through conflict

For further details on each step, and the way to implement them in your own project refer to Howards Original Article here.

Source – ServiceNow

Source Article referenced with Permission

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Emerson Zabat – Principal Consultant NSW

July 8, 2019July 8, 2019
by Nicole Bailey

Emerson Zabat is a Principal consultant in our Sydney office and has worked in IT across 4 countries over an impressive career spanning 18 years.

“I have worked in the Philippines, US (briefly), Singapore and Australia and started my ServiceNow journey in 2012 working for a company that was one of the first Australian customers of ServiceNow.”

Emerson is a a PMP® and ITIL® (v3) certified IT Professional with experience of combined Project Management, Business Analysis, Application Development, IT Service Management and Production Support.

Skilled on both Agile and Waterfall Methodologies in delivering Technology Solutions that consists of in-house developed applications and third-party acquired products.

Adept in understanding Business Needs as well as analyzing Key Drivers to come up with effective solutions using a combination of People, Process and Technology.

His experience spans the full spectrum of IT functions including:

Mainframe Developer,
Business Analyst,
Application Development Lead,
Application Management Lead,
Sr Consultant,
Engagement Manager

As one of the original employees of Enable he was drawn to Enable after a meeting with Bruce Hara, Enable founder and CEO) “Bruce and I met over coffee where he talked to me about his vision for the company and the types of roles, engagements and basically… future that an Enabler can look forward to. I was immediately sold on what I’ve heard and I must say that I can’t be any happier with my decision.”

Emerson is inspired by the quote:

“A person constantly trying to find happiness is like a dog trying to chase its tail. One must realize that the dog simply have to move forward and its tail will follow”

I read this somewhere but I can’t remember it where. I use it as a reminder to love and appreciate what I have and keep moving forward. On the weekends you will find Emerson with his family. Basically bringing my 3 kids and dog, Ginger to the park, attend parties and a whole range of other activities.

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Why and how IT should drive your business’s digital…

July 2, 2019
by Nicole Bailey

IT knows digital—and they don’t call it digital transformation for nothing.

Digital transformation is on every organization’s agenda. (And if it isn’t, it should be.) But where to start? Easy. Because IT lives and breathes digital, IT can act as the technology experts best positioned to assess and implement digital transformation.

Here are the challenges to tackle—and the opportunities that arise—when IT takes the transformation lead.

You’ll need a fresh take on IT—and the right tools to execute

The days of keeping IT sequestered in a dark corner of the enterprise are gone. Today, IT is an increasingly vital business partner with a direct impact on productivity, operations and other business-related issues.

Emerging technologies like AI and machine learning play a big part in helping IT innovate and improve business outcomes. But too many organizations are held back by their current IT technology investments. Some prime culprits that hold IT back are:

Legacy “solutions” that never lived up to their promise
The recurring overhead of maintaining interoperability
Multiple data models that limit the ability to work across the IT value chain

IT resources are drained by too many integrations and their maintenance, taking funds and attention away from more important work. And multiple data models keep people working within “closed” teams and tools, making it difficult to aggregate data to understand and improve performance.

These legacy solutions, complex integrations and multiple data models not only result in suboptimal decisions, operations and business outcomes, they also result in poor experiences for everyone. For digital transformations to succeed, something has to give in terms of the current IT experience.

You’ll need one platform to unite your organization

A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, AI capabilities and a common look and feel—is the key to improving processes and creating efficiencies. With the right platform in place, organizations can:

Get the insight they need to innovate quickly and strategically
Align their IT activities and spend to business priorities
Deliver a better, modernized employee experience

When you can deliver innovation at speed, the entire company can move fast and build things—a key ingredient of digital transformation. An example of this is “intelligent change management,” in which policies, and their automated application, take the risk out of the change process and optimize speed.

Businessman working at laptop in office — GETTY

By aligning IT with business priorities, you can optimize IT investments—something best achieved through a single view of project and service data. Solutions like the Now Platform®, with both portfolio management and service management applications and a single database, deliver the insight you need to put applications, budgets, demand and labor where your priorities are.

Technology-enabled employee experiences are the key to boosting productivity—and making work work better for everyone in the business. With the right platform, IT can drive this in multiple ways, including:

Virtual assistants to free up staff time by automating tasks when appropriate
Intelligent automation to speed up the assessment, categorization, prioritization and routing of requests
Predictive intelligence for faster incident resolution and higher agent productivity
Machine learning and automation to pinpoint and resolve issues before they impact end users

The bottom line

Transforming IT should be the first step of your digital transformation strategy—and your IT team should lead the way. They’ve got the technological expertise and deep understanding of your organization’s business goals necessary to implement real and lasting positive change not only for IT, but for HR, customer service, security and every corner of the enterprise. And that’s what will set your company up for ongoing innovation and success.

Put simply, if you’re looking for better business outcomes, put IT at the head of your transformation efforts.

Ready to embark on your own digital transformation journey? Discover how ServiceNow can help you transform your organization by transforming IT. For more insights into how technology is transforming businesses visit Workflow.

Original Article published on Forbes

Written by ServiceNow

Used with permission

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Krist Yong – General Manager ASEAN

July 1, 2019July 2, 2019
by Nicole Bailey

Krist Yong is the General Manager of our Singapore business and joined Enable in 2017 after learning that Enable values are the core of its business.

“The organization’s pragmatism, passion, commitment to ServiceNow and customers made me want to be part of the team.”

As an ITIL expert, Krist has lead numerous large-scale ITSM implementations across Asia Pacific region. With a diverse background in many facets of business and IT management, Krist excels at the application of a variety of tools to improve workflow by focusing on the three pillars of ‘People-Process-Tool’ that underpins successful implementations.

His experience spans the full spectrum of IT functions including: IT Governance, Business Development, IT Management Consultancy, Programme and Project Management, Service Management and Technical Specialist roles.

He combines his practical working knowledge with current industry situations that have real-life applicability.

Avid traveller. Obsessive learner. Nature addict. Father.

Krist was awarded the Enable Leader of the Year in 2018.

Resource

The Ultimate Scoped App Workaround Guide

July 1, 2019
by Nicole Bailey

The bane of every ServiceNow Application Developers existence!

Some functions are not allowed in scope for a good reason ( like gs.getSession().impersonate() ) while others seem to be arbitrarily not available ( like applyTemplate() ).

If you want to know exactly what is and is not in callable in scope, it is all in the API documentation.

Month: July 2019