Events Events Events 
Events That’s a Wrap – itSMF Expo
In 2019, the itSMF community held Australia’s 22nd Annual Service Management Conference!
Established over two decades as the Australian learning and networking epicentre of everything IT Service Management and beyond – Service Management 2019 is a Conference for thinkers, not just doers.
Attracting delegates and influential speakers from across Australia (and the world), Service Management 2019 – We design the future will revisit a storied past, and make strides towards the future of the Australian ITSM industry – in style!
Enable became a sponsor of the event, and spent the two days enjoying mind-expanding sessions, stand-out presentations from distinguished keynote and invited speakers and enjoyed a glamorous Gala Awards Dinner where industry award winners were recognised and celebrated.
Herman Taljaard, Head of Customer Success for Enable mentioned that:
“Enable’s sponsorship of the recent ITSMF national conference in Brisbane was a great success. During the 2 day conference we had the opportunity to discuss the convergence of IT Service Management and Enterprise Service Management as the majority of organisations are currently exploring a shared services or corporate services model to streamline service delivery. Several of our existing ServiceNow customers have embarked on this journey and we look forward to working with a number of new companies who stopped by our exhibit during the conference.”
As a sponsor of this event, we were certainly in good company and look forward to meeting and working with contacts we met on the day.
News The Importance of Women in Tech
How does Australia compare to the rest of the world when it comes to women working in tech?
At a recent event, we heard about Enables high female representation of our own workforce including our consultants, sales team and executive leadership team.
Of our consultants 30% are women and 50% of our executive leadership team are female. This high number is above industry standards, let’s look further into these industry standards.
A research team Honeypot conducted a study that focused on 41 countries in the OECD and EU and offers comparable data relating to both the tech industry and the wage gap. The 2018 Women in Tech Index offers a view on gender-based employment inequalities both at large and in the technology sector. The team researched the role that gender parity plays in the technology landscape by comparing the proportion of female employees, gender wage gap and opportunities for women in the IT field, among other criteria. In sharing the results of this study, Honeypot aims to highlight which countries offer the best opportunities for women in tech and to encourage the industry at large to take further positive steps towards gender parity. *
How did Australia compare to other countries when it comes to representing women in the tech?
Quite well as it turns out. At 30%, Bulgaria has the highest percentage of women working in tech, followed by Australia with 28% and Romania at 26%.
AUSTRALIA’S STATS: % of Women in Overall Workforce: 46.45% / % Women in Tech 28.00% **
Why is this Statistic important?
Could you imagine trying to work on a team where everyone is your exact clone? This can be an issue, not only might you miss key aspects of a project; you could just end up with an output that is only useful to one type or person.
Diversity in the workplace is the new standard.
Whether it’s women, individuals that identify with the LGBTQ community or people of Aboriginal and Torres Strait Islander heritage, the richer the workplace in terms of people’s identification, history, life and work experiences, the more insight that can be brought to an organisation’s output and ultimately project success.
Put simply, a diversified workforce can help companies achieve more and that’s why Enable, across the globe, will strive to increase these numbers and continue to employ a rich and diverse workforce.
Now that’s a reason to celebrate.
Source
**https://smallbiztrends.com/2018/03/women-in-technology-statistics.html
*https://womenlovetech.com/2018-women-in-tech-index/
News Go Live Celebration – Optus, Digital Consumer
Last week, we celebrated the successful go-live of our latest project, Customer Experience (CX) Connection – Ideation Module and Service Portal for Optus.
The project timeline was a quick turn around, a technical go-live of 4 weeks from kickoff, with a campus Launch 2 weeks thereafter.
Project Outcomes
Since launching in December, the Optus CX Connection team received >740 submissions in CX Connection. The high demand meant that they outgrew their Medallia Survey platform and had the need to automate a lot of the manual responses and e-mails sent. In order to do this efficiently, the Service Now Ideas portal was implemented, which allowed for the process to be streamlined, whilst making it engaging and easy for people to provide feedback.
The new platform has a variety of enhanced features including:
- The ability for anyone to see pain points already raised
- Upvoting particular pain points to help the CX team identify the biggest opportunities
- Improved workflow to reduce admin so more time can be spent on resolving issues
- Integration with single sign-on
Critical Success Factors
Some of the project critical success factors:
- Timeline to Launch
- Engaging and well-branded portal
- Organisational Transition (Training, Launch)
Praise for the Enable Team
” Meg Santos, Principle at Enable, has been my main point of contact during the Service Now implementation. Meg took time to understand what we needed the platform for and was able to tailor the platform to our needs. She has been extremely responsive, fast to implement and always takes on last-minute requests with no problems.
Having worked with multiple vendors across my time here at Optus, Enable has by far, been the best vendors I have worked with. I would happily recommend them (and have recommended them to other teams across Optus), and have no hesitations working with them again in the future.”
Sumeyra Ulker, Associate Director, Customer Experience Optimisation
Business Project Manager
News Jorge Castilla – Principal Consultant QLD
Jorge Castilla joined Enable as a Principal Consultant in our Brisbane office and has since been promoted to Principal Delivery Manager for Queensland, South Australia and Western Australia. He has worked in IT in the Americas, Middle East and Australia over an impressive career spanning 17 years.
“I have managed major digital transformation programs for variety of industries including Telecoms, Government, Oil and Gas, Transport, Aviation and Energy. Experienced on understating business requirements and articulate real solutions with real outcomes. I like to get things done!!.”
Dynamic, enthusiastic and self-motivated Senior IT Transformation Consultant with 17 years of experience around IT Service Management (ITSM), IT Governance and Organisational Change Management practices.
Over the last few years, Jorge has been increasingly involved in helping companies to design and adopt IT best practices to use their IT resources more effectively, improve efficiency and make better decisions. Knowledgeable in regards the process design, implementation, audit and integration of IT Governance frameworks as ITIL, Lean IT, SIAM, IT4IT, PMI, COBIT 5.0, ISO20000, ISO27000, ISO 38500, SOX and e-TOM.
His experience spans the full spectrum of IT functions including:
- Head of Consulting Services
- Head of Managed Services
- Service Delivery Manager
- Program Manager
Jorge Joined Enable in February 2018 after meeting with the Senior Management team commented, “A company that values its people and acts accordingly. 100% focus on ServiceNow practice and dream big: to be the best partner for our customers.”
Jorge is inspired by the quote:
“If my mind can conceive it, and my heart can believe it, I know I can achieve it. Jesse Jackson.”
On the weekends you will find Jorge with his young family playing soccer with the Grange Thistle Football Club. Enjoying time with family and friends on a bike cycling with buddies.
Follow Jorge on Linkedin – https://www.linkedin.com/in/jorgecastilla/
Events Now at Work – ServiceNow Sydney Event – Proud…
We are Proud Sponsors of the upcoming event that ServiceNow is running called Now at Work – ServiceNow Sydney Event
Join us for Now at Work Sydney at ICC Sydney, 13-14 November 2019
About Now at Work
Now at Work brings together extraordinary people transforming the world of work. Come and join Enable and ServiceNow in Sydney to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.
Why Attend?
Get Inspired
Hear from world-class companies as they share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working.
Get Educated
Meet technical experts and business leaders through hands-on training and breakout sessions that can help you design, create and implement powerful digital workflows across your organisation.
- Customer success stories
- Connecting with local product experts
- Networking food and drinks!
Get Educated
Meet technical experts and business leaders through hands-on training and breakout sessions that can help you design, create and implement powerful digital workflows across your organisation.
Don’t miss the opportunity to attend Now at Work – ServiceNow Sydney Event
Register HERE.
https://go.servicenow.com/Future-Of-Work-Tour-Events
News That’s a wrap – Bangaluru Office Inauguration
As we continue to expand our footprint in the Asia Pacific region, we continue to grow our Centre of Excellence in India also this time with our new office opening in Bengaluru.
The Bengaluru office, headed up Abhay Roy, celebrated this milestone with an official inauguration on Wednesday the 15th July. The opening ceremony and ribbon cutting were officiated by Brue Hara.
The entire Bangalore team were invited to the ceremony as well as our Chhavi Shriya, Head of India, Manish Jain, and Bruce Hara, CEO of Enable Professional Services.
The Enable team welcomed Pandit, named Sridhar to conduct a blessing known as a Havan. The ceremony that starts with lighting diyas, gifting flowers and is completed by smashing pumpkins in the entrance of the new building. It is believed that any place which is not occupied by anyone or is left vacant for a long time is a place where the negative energy resides, breaking pumpkin wards off the negative energy. The other significance of this ceremony is it wards off the evil eye (Drishti).
We are so proud to expand our Centre of Excellence in India and look forward to seeing the excellent ServiceNow projects that we will continue to deliver.
Events 2019 APJ Conference Winners
At the APJ Conference for Enable Professional Services, we spent a great Saturday evening celebrating the year that was. After a very full three days of conference in the sunny Gold Coast, we learned about the future direction of our company, and the role each and every person plays in our new direction.
The gala dinner was a mix of bringing together our teams from Singapore, Hong Kong and Australia with a few guests from India to reflect on a stellar year and awarding those teams and individuals that have contributed to the success of Enable in 2018/19. This years’ awards go to…
The Project(s) of the Year
Criteria: The Project of the Year award is peer-nominated and leader voted award based on CSAT scored, comparing projects over a 12 month period.
SA Power Networks – Adelaide
Dreamworld – QLD
Scoot – Singapore
Region of the Year
Criteria: The Region of the Year award is based on a percentage of budget achieved; growth percentage year on year, headcount growth, customer growth, CSAT in their region and overall staff engagement via our survey tools.
NSW
Leader of the Year
Criteria: The Leader of the Year award is based on a percentage of budget achieved; growth percentage year on year, headcount growth, customer growth, CSAT in their region and overall staff engagement via our survey tools.
Davina Simpson
Enabler of the Year
Criteria: The Enabler of the Year award is peer-nominated and reflect an individual who lives and breath the values of Enable. Being passionate, pragmatic and committed.
If you feel up to the challenge of joining us on a 10km run (or walk) across the Harbour Bridge and finishing at the Opera House then register and join us on the day.