Christmas Giving with Enable

December 19, 2019December 19, 2019
by Nicole Bailey

When we formalised our partnership with The Smith Family in Q1 of this year, locking in the sponsorship of 80 primary school kids, I have to confess, it felt pretty good. I knew then that we would be making a huge difference to the lives of these underprivileged children and their families, breaking the cycle of poverty through education.

What I did not know then, was the chain reaction of great things that would be set off by going through this process.

The Smith Family partnership became the foundation of our greater Corporate Social Responsibility (CSR) program. Once this primary partnership was locked in, we then set about engaging a team of like-minded Enablers to meet regularly and coordinate CSR activities for every office in our organisation, with the aim of creating a culture of being connected not just to each other, but to our communities as well. Through our CSR program, I’m proud to say we don’t just talk about CSR, we show up!

In the last 9 months alone, whilst growing our business and looking after our customers, Enablers have also been:

Walking for RSPCA in Adelaide,
Running for The Smith Family in the Blackmores Running Festival in Sydney
Preparing meals in the FoodBank kitchen in Brisbane
Kickboxing for underprivileged kids in Hong Kong
Growing a beard for BeyondBlue in Perth
Preparing meals in the Willing Hearts Soup Kitchen in Singpaore
And filling 18 shifts in The Smith Family’s Christmas Appeal across Australia

Seeing the photos of our amazing people out in their community making a real difference to the world around them is something that makes me so proud to be an Enabler, and a CSR Champion. On behalf of Enable’s Corporate Social Responsibility Committee – Merry Christmas!

Written by-
Alison Lane
PRINCIPAL CONSULTANT

Trice – CSR / CSR LEAD

Resources

ServiceNow Instance Security Compliance

December 19, 2019December 19, 2019
by Graham Strydom

Do you want to monitor the compliance level of your instance security controls, view security event monitoring metrics, and configure & maintain instance security settings for your instance?

Then make use of the Instance Security Center which consolidates several key security components into a single control console that helps you detect, protect, and respond to instance-based security events.

Not only will the Instance Security Center allow you to monitor Failed Logins, Admin users added, Security elevations and Impersonations but you can also review and/or action the following to enhance the Security of the instance and your environment.

· Top Recommendations

· Mandatory/Recommended/Optional Hardening Configurations

· Metrics

· Knowledge Best Practices and Resources

HOW?

Written by –
Graham Strydom
PRINCIPAL CONSULTANT
Tribe – GRC

Resources

Custom HR Center of excellence

December 11, 2019December 12, 2019
by Bhavesh Jain

All you need to know about Custom HR Center of excellence

Customers and ServiceNow Consultants often have this question on whether they can use an existing HR COE or they need to create a new one. Out of the box HR COE comes with a set of configurations which is not the case for custom HR COE. This article will explain the difference between out of the box and custom HR COE and things you should know before deciding to go with custom HR COE.

What is HR Center of Excellence (COE)?

ServiceNow organizes HR data, services and processes by functional discipline with a data model called HR Centers of Excellence (COEs). Each HR Center of Excellence is an extension of the HR Case [sn_hr_core_case] table and is organized around a functional discipline, such as employee relations, lifecycle events, payroll, talent management, workforce administration, total rewards, and HRIT operations.

Which out of the box COEs are available?

The COEs available to you may differ depending on the HR package you have.

More details about HR COEs : https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-centers-of-excellence-coes.html

Configuration that comes with out of the box HR COEs and how it differs for custom COEs

HR Topic category, Topic detail and HR Services

Each COE is further organized by HR topic category and detail, which defines the first- and second-level of categorization for HR services under that COE. Every out of box COE comes with a set of topic categories, topic details and HR Services which can be updated depending on client requirements. Custom COE requires you to create new topic category, topic detail and HR services under it.

COE configuration

COE configuration allows you to enable or disable an HR Center of Excellence (COE) for use. When you disable a COE, the corresponding HR services associated with that COE are also disabled. Custom COE do not appear in this list hence this feature is not available for custom COEs.

Notifications

Every out of box COE comes with its own set of notifications. Creating a custom COE will require you to create all the notification manually.

Security Rules

Every out of box COE comes with its own set of security rules. Creating a custom COE will require you to create all the security rules manually.

Licensing

Custom COE is a custom table extended from parent HR table (sn_hr_core_case). There is a limit to number of custom tables that can be created in ServiceNow depending on the licensing agreement between ServiceNow and customer. Speak to your ServiceNow account manager before creating a new COE.

Forms and Related Lists

Every out of box COE comes with a pre-defined form along with related lists on the form. For custom COE, the form needs to be configured manually along with related lists.

Module

Every out of box COE comes with a dedicated module in left navigation. E.g Employee Relations Cases, HRIT Cases, etc.

For custom COE, new module needs to be created under HR case management application.

Written by –
Bhavesh Jain
PRINCIPAL CONSULTANT
Tribe – CSM

News

Future Talent Program

December 10, 2019December 17, 2019
by Rachel Sparkes

Come and join the exciting ServiceNow Community with one of Asia Pacifics fastest growing and most awarded ServiceNow Elite Partner, now is the time.

Associate Consultant – Enables Future Talent Program
AUSTRALIA

Enable is offering an opportunity for an Associate Consultant within the Future Talent Program for technology graduates with 1 – 3 years of experience in IT looking for a start in ServiceNow.

Download Position Description

Apply Here

You may not know that we recently were named by LinkedIn as one of Australia’s top 25 Hottest places to work. We were also awarded CRN’s 10th fastest growing IT company in Australia last month.

We now have 250 consultants dedicated to our ServiceNow practice. This makes Enable the most qualified, certified and largest ServiceNow partner in the Asia Pacific region and now we are opening up opportunities for people to join us in Sydney and Melbourne who are new to ServiceNow.

THE FUTURE TALENT PROGRAM

The Future Talent Program is an opportunity for you if you are considering starting a career in ServiceNow but may have little to no experience yet. You may have 1 – 2 years of experience perhaps in a ServiceDesk role, supporting SharePoint or a SaaS Application. You have heard of the power and success of ServiceNow and want to get started with a company that will provide you with experience and support to accelerate your career.

We are providing that opportunity to you.

We are holding 2 Future Talent Hackathons – one in Melbourne and one in Sydney for you to come and meet us, have fun with us and see what working in a team would be like here at Enable. You can learn about what a career in ServiceNow would look like and take part in the Future Talent Hackathon.

To be eligible, you must have the rights to work in Australia, register your interest in the Hackathons by visiting this link

Standouts on the day will be invited to interview for the Associate Consultant role which is a full-time job. One of our primary differences is that we are a ServiceNow Accredited Training Partner and this means that you will be provided ongoing, accredited ServiceNow training and support in your career beyond our initial Associate Training program.

As an associate consultant, you can expect real life on the job training, ongoing accredited ServiceNow training and certification in addition to our in-house programs such as Associate ServiceNow training, consultant development training, client engagement training and mentoring from our experienced consultants. All of these programs are provided to support you in becoming a core team member on a project for one of our clients and grow your career here at Enable.

We also provide you with further support and professional development through our Tribe membership. Our tribes are aligned to ServiceNow product lines such as HR, ITSM or ITBM etc and there you will be part of a global community of Enablers who are already certified subject matter experts in that product line. They are there to help you deepen your knowledge as you develop your ServiceNow skills and gain implementation certification in that product line.

When you join Enable you also have the benefit of working on multiple award-winning teams with incredible blue-chip logos and exciting ServiceNow projects that are not just IT projects but include HR, customer support, security, project management and the cutting edge IoT and smart operations practice recently launched by Enable and ServiceNow.

What sets us apart from the rest is our people-first culture and a vision for you to do things you have never done before. Whatever your interests and dreams are for your career, Enable is laying the foundations of those pathways

You also get to really expand your skills as a consultant here at Enable as we don’t pigeonhole you.

You can really have a huge impact with projects as you work end-to-end with clients being involved everything including project management, workshops and the hands-on technical delivery.

We are also a truly people-first culture working hard to create a world-class employee experience that focuses on your professional development, and a positive and enjoyable work environment. We are also creating a sense of purpose by ensuring we align your personal goals with the company goals and ensure that as a business we take time to give back to communities we care about.

Just last year we donated over $150,000 to the Smith Family Foundation supporting over 80 school-aged children with their education in Australia. We also take time to volunteer for Helping Hands soup kitchens in Singapore and donate to causes such as the Dreamworld Wildlife Foundation to ensure that what we make, makes a difference.

To be successful here at Enable we look for people who are committed to excellent work, have a pragmatic approach to problem-solving and above all passionate about what they do and the company they work for.

HOW TO BE PART OF THE HACKATHON?

If you want more information on how to get an invitation to the Future Talent Hackathons, or any other roles, please head to our careers page at www.enableps.com/careers there you can download a full position description and apply for the role.

We will be in touch with applicants for this role and successful applicants only will be invited to the Hackathons.

Remember, to keep updated about all future roles please remember to like our company page and share this with all your ServiceNow friends.

We are growing, even more, this year and hope to share the journey with you!

News

7 Key OCM Lessons for a successful ServiceNow implementation

December 9, 2019December 9, 2019
by Mark Galgsdies

7 Key Organisational Change Management (OCM) Lessons for a Successful ServiceNow Implementation

Enable’s approach to Organisational Change Management (OCM) has a laser-like focus on the People side of our clients’ ServiceNow implementations in support of the technical aspects of Processes and Platform. Our OCM, adoption and training services align with The Enable Way – our project delivery methodology (Figure 1).

Figure 1: The Enable Way

Enable’s OCM, adoption and training activities run in parallel with, and across, the five delivery stages with inputs to and delivery outcomes from each stage.

Enable OCM, adoption and training efforts track across four key times of work (shown in Figure 2):

Readiness
Go Live Preparation
Go Live Transition
Sustainment

Figure 2: Enable’s 4 stages of OCM, adoption and training work

The key to Enable’s OCM approach is in our name – Enable – we work with our clients to:

enable their staff to adopt, and be upskilled in, the new ways of working generated by their ServiceNow solution
generate a commitment to the new ways of working (rather than compliance)

Our goal is to eliminate or mitigate challenges, pain points and risks and to engage with our clients’ stakeholders who will be impacted by the change by:

making them aware of the changes
helping them understand the goals of the change\
influencing them toward supporting, becoming involved in, and committing to the changes

We work with our clients to ensure relevant staff receive the appropriate, timely and ‘fit-for-purpose’ communications and training they need to reduce ‘time-to-capability’.

Enable has experience in a number of OCM implementation methodologies, such as:

PROSCI’s ADKAR
IMA’s Accelerating Implementation Methodology (AIM)
PCI – People Centred Implementation
Lewin’s Change Management Model
Kübler-Ross Five Stage Model
Change Management Book of Knowledge

We work with our clients in understanding if there is a pre-existing change management framework being used and work within that framework. If there isn’t, we can help our client design an adaptive OCM, adoption and training strategy that fits with their organisation and culture.

Artefacts provided

Figure 3 depicts typical Enable OCM, adoption and training artefacts and documentation.

Figure 3: Enable’s OCM Strategy, Components and artefacts

Typically Enable would work with our clients in creating one or more of the following artefacts and documents (depending on the stage of work):

Change Agent Assessment
Organisational Stress Test
Implementation History Assessment
Business Impact Assessment
Sponsor Assessment
Individual Readiness Assessment
Business Readiness Assessment
Communication Audit
Targeted Reinforcement Index
Implementation Risk Forecast – Risk Management Plan
Communication and Engagement Plan
Change Plan
Training Plan
Reinforcement Plan
ServiceNow-specific “messaging” snippets that could be used for client’s internal communications
Boilerplate emails, newsletters, intranet announcements: preliminary, pre-go-live, at go-live, post-go-live

What Makes Enable Different

We know that implementation occurs before, during and after Go Live. We also understand the importance of continued people support beyond Go Live, through Hypercare and Warranty periods. Mature organisations pay particular attention to supporting their staff 3, 6, 9 months or more after the implementation has moved from being a Project to being Business As Usual (BAU). Figure 4 depicts Enable’s OCM maturity model.

Enable can provide clients with the tools and support that assist with embedding and measuring the adoption rates of the new ways of working.

Figure 4: Enable’s OCM Maturity Progression

Lessons Learnt

So, what have we learnt over many years of successful ServiceNow solution installations?

Enable’s experience has highlighted seven fundamental key lessons learnt for successful ServiceNow implementations:

OCM starts BEFORE formally kicking off any deployment:

Dedicate a role(s) to designing and managing the OCM plan that considers all stakeholders and contexts
Research the organisational context (including the stakeholders, risks, etc.) to inform OCM planning
Use collected knowledge of the organisational change environment to design an OCM Plan that includes plans for how to communicate the organisational change with stakeholders, deliver needed training and enablement, and minimise the impact of organisational change

Assign a fully dedicated OCM lead + team. Ideally, the team would consist of:
- A communications person
- A systems trainer
- An administration person
OCM is a part of good governance and should be developed concurrently with any changes in the client’s work processes and policy. To ensure consistency, the OCM Program Team and Plan would be in alignment with, or a part of, the client’s governance program for the implementation
Enable and our clients agree on what “good” OCM looks like – expectations can be set at that point and then together we work in creating and driving the various Plans along with agreeing what the measures of success will be and how/when we will report them
Constant, visible, active sponsorship is the single most important factor in ensuring a successful implementation
Selection of Change Agents (eg SMEs) / Champions / Advocates / Stewards is the second most important factor. They are not selected just because they are available.
Change Agents need to be represented at every level of the organisational hierarchy to avoid ‘black holes’ of communication and support.

Written by –
Mark Galgsdies
ORGANISATIONAL CHANGE MANAGE
Tribe – OCM

News

Enabling the world of IoT and Smart Operations

December 8, 2019December 11, 2019
by Herman Taljaard

As we rapidly approach 2020 we are starting to see the impact of the 4th industrial revolution (or Industry 4.0) on organisations and their operating models. The Industrial Internet of Things (IIoT) is a major driver of Industry 4.0 and research studies show interesting results:

We are approaching 50 billion connected devices by the end of 2020.
The global spend on IIoT is expected to grow 15% year on year, reaching US$1.1 trillion by 2025.
The falling cost of the average IoT sensor and data transfer, as well as the pervasive availability of 4G (and now 5G) networks being rolled out, are driving the adoption of IIoT driven solutions.
IIoT is a key component of digital transformation and driving new operating models and revenue opportunities.
IIoT solutions and projects are no longer just driven by the technology and by the IT department-specific business outcomes and solutions are driving the adoption of IIoT and Smart Operations. The connected devices and sensors are generating a significant amount of data and alerts; however, this raw data is only useful if it is turned into actionable information. Enable Professional Services, an Elite Partner of ServiceNow, has been developing solutions and capabilities around IIoT and Smart Operations that can be leveraged by ServiceNow customers and the Now™ platform as the system of action. We have started pilot projects with select customers to implement an end-to-end solution for specific use cases.

One pilot project that Enable Professional Services completed is focused on compliance with food safety regulations. A customer with multiple freezers spread out across a large geographic area needs to check the temperature levels of these freezers regularly. The old process involved having the security guards check on freezers during their after-hour rounds. This required unlocking doors to access the freezers and manually documenting the temperature level for each freezer. Any issues with temperature levels were then manually reported to the maintenance teams.

Utilising smart temperature sensors placed in the freezers, linked to ServiceNow’s digital workflows provided the customer with a completely automated solution to get near-real-time temperature measurements from all freezers. This data is now represented on a dashboard for easy monitoring. Any deviations from pre-set levels automatically raise an alert and a work order for the maintenance team. The alert will allow support staff to move food from the affected freezer, reducing the cost of food spoilage as well as any risks based on non-compliance. The work order is generated and sent to the correct maintenance team, including information about the temperature trends for a specified period, details of the freezer model and its location.

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors using ubiquitous communications technologies such as Bluetooth Low Energy (BLE), Wi-Fi and RFID tags. Furthermore, advances in video processing technology and algorithms provide customers with the ability to leverage video feeds from CCTV and security cameras as part of a Smart Operations solution. An example use case of using a video feed is related to occupational health and safety in large warehouse environments. Cameras can analyse the movement of heavy equipment such as forklifts and trucks. If any person enters an unsafe area where these vehicles operate the drivers of the vehicles will receive a notification via an onboard system installed in the vehicle.

Another use case is related to tracking of non-fixed equipment in hospitals. Equipment, such as heart rate, blood pressure and ECG monitors, can be wheeled around hospital wards based on demand. These assets are expensive and need regular servicing and calibration. Adding Bluetooth tags to the equipment and Bluetooth receivers installed in the various hospital locations will allow the maintenance teams to quickly and accurately locate equipment. This includes the ability to show floor plans and the physical location of equipment. The benefit of this solution is that maintenance teams spend less time trying to locate equipment in need of servicing and more time on the value-added work of servicing and calibration.

Smart Operations and ServiceNow

Enable is the only partner in the APJ region currently working with ServiceNow on the integration of smart sensors and devices into the ServiceNow platform via new ServiceNow developed capabilities. Using cost-effective sensors, we can rapidly deploy a Smart Operations solution to ServiceNow customer within weeks. This ensures rapid time to market and a quick return on investment with immediate benefits from a Smart Operations solution.

In the example of the freezers and sensors, a “digital twin” for each freezer and sensor pair is created within the ServiceNow Configuration Management Database (CMDB). The sensor data feed is related to the digital twin in ServiceNow and displayed on a user-friendly dashboard. The digital twin’s attributes are used to define the relevant rules and actions to be taken based on the data feed received from the sensor. These actions include alerts to staff and automated creation of work orders and maintenance orders. Using ServiceNow’s machine learning capabilities predictive and condition-based maintenance can be implemented more efficiently. This, in turn, will reduce overall maintenance costs as well as a reduction in spare part inventory and downtime due to unplanned outages.

Driving digital transformation through Smart Operations

The adoption of IIoT is driving disruption in traditional industries. Companies are starting to adopt new business models – rather than selling expensive compressors companies are starting to sell compressed air as a service. The client does not own any of the equipment required as part of the service – they pay a service fee based on consumption only. The provision and maintenance of the equipment are managed by the service provider.

ServiceNow supports this new ‘service provider’ business model through several modules:

Customer Service Management – clients can interact with the service provider through a user-friendly portal to order more equipment, raise support cases and view their usage. Clients can also access a catalogue of services and products related to their industry and based on the entitlements in their contract.
Contract Management – the client’s contract, expiry date, commercial model and entitlements can be stored and managed within ServiceNow.
IoT integration – sensors monitor the flow of air and provide real-time consumption data and costs to customers via the portal. Any reduction or interruption in airflow will immediately raise an alert that can trigger a work order or maintenance request.
Field Service Management – the work order triggered by the sensor is managed within the field service management capabilities of ServiceNow. The work order can be assigned to a mobile maintenance team based on their proximity to the client site as well as their capabilities and onboard spare parts.
Integrated Risk Management – any alerts received from an IIoT device can also trigger an issue or risk within ServiceNow, with an appropriate action to be taken.
Occupational Health and Safety – ServiceNow can also track maintenance team allocation based on certifications and specific capabilities. Work order assignment will factor in if any of the maintenance work requires specialised resources, such as working at heights or in confined spaces. These tasks will be assigned to the appropriate resources with valid certifications.
Enterprise Asset Management – all data received from sensors via ServiceNow can feed into the overall asset management and maintenance planning within ServiceNow. Leveraging machine learning and AI ServiceNow can predict potential issues within assets before they occur as well as optimise maintenance as part of a condition-based maintenance plan.

One key aspect that will determine the success of a Smart Operations solution is the focus on the business outcome and expected benefits. IIoT and Smart Operations solutions should not be driven by technology or the plethora of sensors available today. Companies succeeding with Smart Operations projects start with a pilot deployment focused on a very specific use case with clear objectives and key results.

–

Written by
Herman Taljaard
Head of Smart Operations at Enable Professional Services

2 articles

News

Key lessons for successful digitization

December 5, 2019December 5, 2019
by Nicole Bailey

These six steps can help ease process automation and digitization to the workplace.

Change can be so hard,” is a phrase we heard repeatedly as we studied how digital workflows impacted employees in two very different organizations: a state government agency in the U.S. and a health system in Australasia.

In both organizations, ServiceNow were told certain employees resisted change. Employees were scared to learn new technology or feared failing. Others were stressed by the disruption to their routines. Some put obstacles in the way of changemakers. A small number even left their jobs.

Through interviews with front-line workers and senior leaders, we’ve identified lessons that can help executives address these challenges and empower employees to create more value for the organization and themselves.

1. Develop a culture of change:

Both organizations are seeking to establish a culture where people come to work expecting to learn and adapt, not just master repetitive tasks.

2. Collaborate across all levels of your organization:

In both organizations, service delivery staff appreciated being listened to by leaders and technology professionals during periods of change.

3. Clarify expectations:

In the U.S. state agency, leaders told us the new customer service management system tracked the time it took workers to complete a task for customers. As a result, some employees feared they were being monitored for speed. Leaders had to explain that they weren’t trying to spy on employees. Instead, managers were examining customer service processes in order to measure and manage the agency’s overall performance.

4. Show benefits:

Digital workflows—such as customer service management, patient scheduling, task scheduling, and recruitment tracking—all bring benefits for workers. Employees are able to work more efficiently and effectively. Workloads become more manageable and stress is often reduced.

5. Focus on mission:

Our research participants emphasized that workflow automation had strengthened their organization’s core mission.

6. Train:

Both organizations are actively rolling out digital literacy training for employees.

Read full article here

Source: ServiceNow

The article used with Permission

Resources

ServiceNow Integration with third party Using OAuth2.0

December 2, 2019December 2, 2019
by Nicole Bailey

Flow of OAuth Process (ServiceNow is using a third party OAuth Provider)

What Is OAuth?

OAuth 2.0 is an authorization framework that enables applications to obtain limited access to user accounts on an HTTP service.

It works by delegating user authentication to the service that hosts the user account, and authorising third-party applications to access the user account. OAuth 2.0 focuses on client developer simplicity while providing specific authorisation flows for web applications, desktop applications, mobile phones, and living room devices. When using ServiceNow as a client resource, OAuth 2.0 lets user access instance resources through external clients by obtaining a token rather than by entering login credentials with each resource request.

How OAuth and ServiceNow works?

OAuth 2.0 lets user access instance resources through external clients by obtaining a token rather than the need to enter login credentials with each resource request.

OAuth 2.0 can be configured in the below scenarios.

OAuth external client scenario
OAuth provider scenario

OAuth has below grant types

Authorization code
Resource owner password credentials
Client credentials

What to consider when OAuth 2.0 is configured in ServiceNow?

Make sure the OAuth plugin is active and the OAuth activation property is set to true.
Make sure that the grant type is matching between the client and resource systems and the same is shared with OAuth provider.
Client ID, Client secret are shared among the systems.
In case of Resource owner password credentials, the consumer of the resource already has the user credentials to get the access token. The same user name and password has to be provided when accessing the token from the OAuth provider.
In Case of Authorization code grant type consumer first gets an authorization code and then uses it to get an access token.
Make sure to fetch the refresh token once the access token has expired, reusing the access token after it has expired will result in failure.

The below two scenarios helps you to understand what type of OAuth integration you need to set up in ServiceNow.

OAuth external client scenario

In this scenario ServiceNow provides an endpoint for third-party clients to pull data from the instance. This is done by creating an OAuth API endpoint for external clients.

The above Client secret is stored as password2 type field, which is encrypted in Triple DES. User passwords, which are used to check incoming endpoint requests, are stored as a hash value in the User table in a password type field (SHA 256).

OAuth provider scenario

In this scenario, ServiceNow consumes an endpoint for third-party clients to pull data from the 3^rd party.

This is done by creating connection to a third party OAuth Provider.

Written by –
Saurabh Chamoli
SERVICENOW CONSULTANT
Tribe – CSM
Date: 3/12/2019

HOW?

All you need to know about Custom HR Center of excellence

What is HR Center of Excellence (COE)?

Which out of the box COEs are available?

Configuration that comes with out of the box HR COEs and how it differs for custom COEs

HR Topic category, Topic detail and HR Services

COE configuration

Notifications

Security Rules

Licensing

Forms and Related Lists

Module

THE FUTURE TALENT PROGRAM

HOW TO BE PART OF THE HACKATHON?

Artefacts provided

What Makes Enable Different

Lessons Learnt

Smart Operations and ServiceNow

Driving digital transformation through Smart Operations

–

1. Develop a culture of change:

2. Collaborate across all levels of your organization:

3. Clarify expectations:

4. Show benefits:

5. Focus on mission:

6. Train:

Flow of OAuth Process (ServiceNow is using a third party OAuth Provider)

What Is OAuth?

How OAuth and ServiceNow works?

What to consider when OAuth 2.0 is configured in ServiceNow?