2021 February New Starters

February 26, 2021May 3, 2021
by Nicole Bailey

We have had a great month welcoming on new Enablers across the globe during February. A warm welcome to …

Nitesh Verma
Chen Kin Ho, Sean
Magesh Kumar
Praveendas C
Jidesh PT
Suvarna Sekaran Akilan
Neha Singh
Saurabh Gupta
Riya Aggarwal
Ayush Arora
Amit Lodhi
Satyam Pandey
Ritesh Kumar
Mike Whalley
Manisha Singh
Atul Kumar
Kushagra Mishra
Shivani Likhitker
Yash Khandelwal
Priyanka Saini
Abhay Mokashi
Niraj Hoondlani
Abhishek Gowda
Jatin Thakral

If you are an ENABLER and want to start your career with Enable Professional Services, go to https://www.enableps.com/careers to see our roles, download a position description and apply.

News

Michael Steinhardt – Lead Consultant, CASE

February 24, 2021February 24, 2021
by Nicole Bailey

Michael Steinhardt is a detail-oriented ServiceNow professional with 11 years’ experience in IT with 6 in ServiceNow. He has significant experience in the Healthcare sector, previously focusing on implementing and enhancing custom apps in ServiceNow to meet unique customer requirements.

He recently joined the CASE team (Customer Advisory and Support by Enable) working with Ian White, the Head of CASE supporting our customers in Asia/Pacific and beyond.

Previous roles include Java Developer, ServiceNow Technical Consultant and Michael was also an English teacher in Japan. Michael originally joined Enable in a ServiceNow Consultant role and has recently moved to Lead Consultant for CASE working in our Brisbane office.

When asked why he joined Enable he commented:-

“I wanted to work with a company where everyone shares the same passion for high quality.”

Michael enjoyed Dan Brown’s book – Deception Point. The book is a mystery thriller that uncannily aligns with what could really happen in reality, Michael enjoyed the twists in the book and the challenging questions it raised.

He is most proud of being recognised by customers and colleagues as a person who pays great attention to detail with his work.

On the weekends you will find Michael spending time with his young family running after his baby daughter who has just learned to crawl.

Follow Michael on LinkedIn – https://www.linkedin.com/in/michaelsteinhardt/

News

Get up to date on the Quebec Release

February 23, 2021March 23, 2021
by Nicole Bailey

Fast Track to Quebec for 10k

ServiceNow Quebec is here with exciting new features like Analytics Q&A, ITSM Workforce Optimisation, Project Management Collaboration with Teams/Slack and Advanced AI-powered search on Now Mobile!

For 10k, Enable can get you to Quebec FAST through Enable’s Fast Track Upgrade Package.

* condition apply

News

Employees first in latest Quebec release

February 22, 2021March 3, 2021
by Nicole Bailey

HRSD enhancements & updates in Quebec release

With much anticipation for the Quebec release of the ServiceNow platform, we have been excited to read through the latest enhancements in anticipation of supporting our customers in upgrading to the latest platform. When it comes to HRSD there are a number of enhancements in Case Management and the Employee Service Center that are worth the wait.

Some of the high-level updates are listed below.

Case and Knowledge Management

Virtual Agent and NLU for HR Service Delivery

Duplicate and extend pre-built conversation flows
Expand your conversation library

HR Predictive Intelligence Workbench

Reduce manual effort by predicting the right assignment group for all HR cases

Machine learning solutions for HR Service Delivery

Help HR agent resolve the current case by displaying similar closed cases
Provide recommendations from closed cases or knowledge articles

Employee Relations Performance Analytics dashboard

Provide historical trends and data comparisons on Employee Relations cases

Employee Service Center

User Experience Analytics for HRSD

Visualize metrics and interactions
Identify areas of improvement

Alumni Service Centre

Stay connected with your company’s alumni

Campaign preview

Preview your campaign content prior to publication

Journey Accelerator

Create templates so that managers can develop, customise, and track important employee transition plans
Individual employees can quickly view, understand, update, and track transition tasks

Are you interested in taking full advantage of these and other features available in the Quebec release? Enable Professional Services can help with our Fast Track Upgrade Package.

For as little as $10k we can help prepare your HRSD platform for an upgrade to Quebec.

Download the brochure and register to speak to our ServiceNow specialists today to take advantage of our ‘Upgrade at Speed’ package, and see how you too can benefit from working with the most qualified, certified and capable Elite ServiceNow partner in the APJ region.

News

ServiceNow’s Connected Operations Store release

February 19, 2021February 22, 2021
by Nicole Bailey

ServiceNow officially launched the February release of the Connected Operations solution via the ServiceNow Store today. ServiceNow’s Connected Operations solution brings IoT to the Now platform by allowing organisations to integrate their IoT sensor feeds into ServiceNow. This will allow you to analyse and act on the data that you are generating through IoT sensors and other connected devices.

We have been working closely with the ServiceNow team since April 2019 on getting Connected Operations ready for the market. Enable Professional Services is proud to be one of only three partners globally that participated in the early adoption program. We are the only partner in the Asia Pacific (APJ) region with the capabilities, experience and capacity to assist customers with the implementation of Connected Operations.

This version of Connected Operations will support ServiceNow’s Paris release and is available as a controlled release to customers. If you are interested in getting access to the solution, please reach out to your ServiceNow account executive or contact us to help facilitate the conversation.

We are also offering a complimentary 1-hour consultation session to discuss your Connected Operations and IoT strategy and how ServiceNow can support you on this journey.

For more information on Connected Operations and this latest release see the blog post on the ServiceNow community site. Enable Professional Service recently co-hosted a webinar with ServiceNow showcasing the solution that we have implemented at Dreamworld, a theme park based on the Gold Coast. If you are interested to learn more about Connected Operations or to take up the offer of the free consultation session, please click here.

News

Henry Do – Lead Consultant, CASE

February 10, 2021February 11, 2021
by Nicole Bailey

Henry is a highly skilled team leader with 16 years’ experience and skills in IT, 15 years in a global travel and retail business, 1 year in global defence business. He joins the CASE team (Customer advisory and Support by Enable) working with Ian White, the Head of CASE supporting our customers in Brisbane and beyond.

Formally, Henry has worked for 12 years in IT including experience in Splunk, ITIL practices, Service Delivery, Web and DBA plus 6 years with ServiceNow.

His experience spans the full spectrum of IT functions including:

Enterprise Operations 2ic
Platform Owner
Service Delivery Manager
Project Manager and
Team Leader

Henry joined Enable as a Lead Consultant – CASE in our Brisbane office after meeting with the Senior Management team, he commented:-

“I’m excited at the opportunity to work with a highly skilled and industry-leading ServiceNow partner, a broad breadth of industries and businesses, and the chance to continue to pursue something I really enjoy at scale; helping businesses, teams and individuals work better and faster while having fun.”

Henry is inspired by the Louis Pasteur quote “Chance favours the prepared mind”. ‘It just aligns to how I approach my work, life and fishing. Thinking ahead, thinking about what could happen and having a plan or at least a consideration to any possibility allows me to comfortably do the best that I can’

He is most proud of being a finalist in ITSMF 2017 Project of the Year and on the weekends you will find Henry hanging with his young family out fishing anywhere and everywhere.

Follow Henry on LinkedIn – https://www.linkedin.com/in/henry-do-62a26729/

Month: February 2021

2021 February New Starters

Michael Steinhardt – Lead Consultant, CASE

Get up to date on the Quebec Release

Employees first in latest Quebec release

HRSD enhancements & updates in Quebec release

ServiceNow’s Connected Operations Store release

Henry Do – Lead Consultant, CASE