Doing what others can’t: a Product Line Achievement (PLA) for Governance, Risk & Compliance (GRC), and a Perfect Customer Satisfaction Score track record of 5/5.
Enable are now officially the most certified, awarded and qualified ServiceNow provider in the APJ region, after securing a Product Line Achievement for Governance, Risk & Compliance. This is following back-to-back APJ Partner Award wins and consistently flawless independent project scores. The PLA demonstrates our capability based on the number of completed projects and customer satisfaction scores.
We are one of the few ServiceNow partners to earn certification in GRC and Security Operations (SecOps), and the only partner in the APJ region with a dedicated practice for GRC & SecOps. This capability is allowing us to meet the growing demand for risk management services across our clients’ broad range of industries.
Achieving these accolades isn’t easy – nor is it accomplished by many. Enable’s unique partnership approach and focus on business outcomes has played a major part in our recent success and recognition. And, of course, the business outcomes achieved by our clients.
A focus on industry experience
Many of the newer products brought out by ServiceNow occupy the GRC and Security Operations space, an area seeing significant growth and demand from clients. Yet proficiently delivering projects are not always easy.
Partners who focus on more traditional services are finding it much harder to achieve recognition in the risk and security fields, due to the absence of internal industry knowledge. It can be difficult to find the specific skillsets required to carry out projects in these areas, and almost impossible to implement these projects without those skills.
Enable has overcome these challenges by taking an “industry-first” approach to building our team. Rather than focusing on ServiceNow expertise, we’ve built our team to include members with years (or decades) of risk and security industry experience – a rare find amongst providers, and a big contributor to our recent success.
More than just implementation
Software alone can’t solve the problems or achieve the goals of a business – outcomes are achieved through planning, strategy and strong relationships. Understanding business operations, processes, problems and goals – “speaking the language” – is a vital step in partnership and eventual project success.
Enable works hard to build strong relationships with clients before entering the technical part of the implementation. Understanding what our clients want to achieve before we touch the tools helps us configure the ServiceNow platform to meet their unique needs. Every job is custom, and includes advisory, consulting, implementation and organisation change management.
Proficiency in project delivery cannot be only judged by internal expertise – it must also be judged from the outcomes and value it ultimately delivers to those who received it. While we regularly receive great feedback from clients we partner with, ServiceNow independently collects assessments from clients on all projects to mark partner capability and project success.
As all scores are collated, there is a lot of variation, and it is difficult (and rare) to achieve consistently high scores. At Enable, we’ve bucked this trend with an overall project score of 5/5 – the highest possible.
This comes down to our “business first” partnership approach, which helps us consistently meet and exceed business expectations, solve business problems and deliver value.
Ensuring great outcomes
While the PLA, partner awards and project scores are all great achievements for our Enable team, it also demonstrates what is required for businesses seeking improvement through ServiceNow. To achieve the right outcomes, get the best use of software and meet goals or expectations, certain skillsets and strategies are required for different projects.
Your ServiceNow partner is just as important to your outcomes as the software itself, as their skills and knowledge of your business will be what guides implementation and customisation, and ultimately the level of value you receive. If you’d like to discover how Enable’s unique skillset and project approach can benefit your business, explore our expert service offering or reach out to learn more.