August 2021 - Enable Professional Services

Enable achieves GRC Product Line Achievement

August 23, 2021August 23, 2021
by Andre Merwe

Doing what others can’t: a Product Line Achievement (PLA) for Governance, Risk & Compliance (GRC), and a Perfect Customer Satisfaction Score track record of 5/5.

Enable are now officially the most certified, awarded and qualified ServiceNow provider in the APJ region, after securing a Product Line Achievement for Governance, Risk & Compliance. This is following back-to-back APJ Partner Award wins and consistently flawless independent project scores. The PLA demonstrates our capability based on the number of completed projects and customer satisfaction scores.

We are one of the few ServiceNow partners to earn certification in GRC and Security Operations (SecOps), and the only partner in the APJ region with a dedicated practice for GRC & SecOps. This capability is allowing us to meet the growing demand for risk management services across our clients’ broad range of industries.

Achieving these accolades isn’t easy – nor is it accomplished by many. Enable’s unique partnership approach and focus on business outcomes has played a major part in our recent success and recognition. And, of course, the business outcomes achieved by our clients.

A focus on industry experience

Many of the newer products brought out by ServiceNow occupy the GRC and Security Operations space, an area seeing significant growth and demand from clients. Yet proficiently delivering projects are not always easy.

Partners who focus on more traditional services are finding it much harder to achieve recognition in the risk and security fields, due to the absence of internal industry knowledge. It can be difficult to find the specific skillsets required to carry out projects in these areas, and almost impossible to implement these projects without those skills.

Enable has overcome these challenges by taking an “industry-first” approach to building our team. Rather than focusing on ServiceNow expertise, we’ve built our team to include members with years (or decades) of risk and security industry experience – a rare find amongst providers, and a big contributor to our recent success.

More than just implementation

Software alone can’t solve the problems or achieve the goals of a business – outcomes are achieved through planning, strategy and strong relationships. Understanding business operations, processes, problems and goals – “speaking the language” – is a vital step in partnership and eventual project success.

Enable works hard to build strong relationships with clients before entering the technical part of the implementation. Understanding what our clients want to achieve before we touch the tools helps us configure the ServiceNow platform to meet their unique needs. Every job is custom, and includes advisory, consulting, implementation and organisation change management.

Unprecedented feedback

Proficiency in project delivery cannot be only judged by internal expertise – it must also be judged from the outcomes and value it ultimately delivers to those who received it. While we regularly receive great feedback from clients we partner with, ServiceNow independently collects assessments from clients on all projects to mark partner capability and project success.

As all scores are collated, there is a lot of variation, and it is difficult (and rare) to achieve consistently high scores. At Enable, we’ve bucked this trend with an overall project score of 5/5 – the highest possible.

This comes down to our “business first” partnership approach, which helps us consistently meet and exceed business expectations, solve business problems and deliver value.

Ensuring great outcomes

While the PLA, partner awards and project scores are all great achievements for our Enable team, it also demonstrates what is required for businesses seeking improvement through ServiceNow. To achieve the right outcomes, get the best use of software and meet goals or expectations, certain skillsets and strategies are required for different projects.

Your ServiceNow partner is just as important to your outcomes as the software itself, as their skills and knowledge of your business will be what guides implementation and customisation, and ultimately the level of value you receive. If you’d like to discover how Enable’s unique skillset and project approach can benefit your business, explore our expert service offering or reach out to learn more.

News

How Enable is winning the race for the best…

August 19, 2021August 23, 2021
by Rachel Sparkes

One hundred. That’s how many new team members we welcomed to Enable in the last six months. Our team now stands at more than 260 – and fast approaching 300 staff.

It’s not a coincidence. We make attracting talent a top priority.

Tying down great talent has always been something of a competitive sport. And it has only intensified as the way we all work has started to change, and as employees put more of a lens on the advantages a potential workplace can provide.

To hire the right people, we believe we must always be looking; inviting them in when they come our way. But we must also give them a reason to stay. Amazing employees are built and supported by nurturing workplaces.

At Enable, our core values are Passionate, Pragmatic, Committed and United. Not just for our clients, but also for our internal team. From the first day, new Enable team members are provided initial development, training, and support, and ongoing professional development opportunities. We don’t just talk about it – we’re really making it happen.

12 week accelerated ServiceNow learning program launched for Enable Associates.

All new Enable associates take part in a 12-week on-boarding program. It’s designed to be a fun, intensive and experience-rich program that gives new starters the tools and capabilities they need to thrive as ServiceNow consultants. The program consists of:

60% on-the-job training
Guidance from Enable’s best consultants
Facing new tasks and challenges
Workshops on the ServiceNow platform (including managing stakeholders, planning demos and much more)
Regular assessment and feedback (including presentations, conducting workshops, feedback forums and more)

Celebrating excellence

We are excited to share the opening of our new Centre of Excellence (COE) in Manila, Philippines. Joining the novel Centre of Excellence in India, these centres were founded in line with Enable’s vision to create further opportunities for our teams and customers to do things they’ve never done before. The COE team has grown quickly, expanding to 25 experienced ServiceNow consultants in just a few months.

Our new Enablers in the region share that they have joined Enable to further build on their expertise in the platform and gain solid experience in domains beyond IT, with the COE’s supporting them to meet these goals.

A global team

The Enable team of ServiceNow Consultants hails from all over APAC – from Australia to India, the Philippines, Singapore, and Hong Kong. Despite the world being so separated recently, our global team has thrived.

We prioritise team building and culture through multiple channels. From holding monthly townhalls to celebrate each other’s success, to dedicated group chats for support from 250+ consultants, to encouraging an open mentoring culture to share our knowledge with each other. While we may have been isolated due to the pandemic, our people first culture brings us back together to feel we are always one team working toward a common goal.

A career, not a job

Helping clients on their ServiceNow journey is only one part of being an Enabler. The other part is continuously growing and getting better at what you do. It makes us a better team – and better performers.

It’s no accident Enable is currently the most qualified, certified, and capable ServiceNow partner in the APJ region, (and winner of two 2021 APJ Partner Awards). Or the winner of the Employee of Choice Awards in 2020.

Our vision is to provide opportunities for our clients and our team to do things they have never done before, and the way we hire, develop, uplift and manage our talent always reflects this goal. We’re continuously looking to grow our teams further. Because as market opportunity grows, so does Enable.

If you’re a ServiceNow consultant wanting to join an award-winning partner, explore our current opportunities and contact us.