Presenter – Federico Mantagazza — SERVICENOW SENIOR TECHNICAL CONSULTANT
We had an unbelievable day at the NowSummit in Singapore. On the 19th September more than 1000 customers and prospects joined us and ServiceNow at the NowSummit hosted at Singapore’s Marina Bay Sands. We are even prouder to be this years Platinum Sponsor.
A fantastic day with great energy, learning and excitement around the power of the platform. Here you will find our “view from the Summit” from some of our Enablers on the ground.
Wei Chuan – ServiceNow Consultant
It was my first time attending this type of event and it proved to be an eye opener for me. The crowd during the early hours of the event at our booth was a pleasant surprise and turned out to be my most enjoyable time there. The general jovial mood and it was infectious. It felt enriching to represent Enable to talk to visitors and interesting to witness my colleagues’ interactions with various types of visitors. Particularly, HR seemed to be popular with visitors.
Besides, the venue and food was fantastic and I also enjoyed the Customer Fireside Chat segment involving Q&A with the panelists. The little interactions with all my fellow Enablers were also a highlight in my books. In entirety, the event was an amazing experience for me.
Yeon Jun Lin – ServiceNow Consultant
The Now Summit 2018 at Marina Bay Sands was my first time attending a ServiceNow event. It was interesting to meet other users and providers of the ServiceNow platform, as well as observe how ServiceNow presents its platform to potential and current users according to their needs. The event allowed ServiceNow and its partners to engage the audience in different manners, from keynotes speeches, to breakout sessions, and through booths set up by their various partners.
Being an Enabler, I could not help but feel a sense of pride seeing Enable being advertised as the Platinum sponsor at every corner and having Bruce on stage as one of the featured speakers. It was also my first opportunity being a part of an outreach and actively engaging people to tell them more about what Enable does. Considering how I am rather new to Enable and ServiceNow, it was a real privilege to be exposed to an experience like that!
Knowledge18, ServiceNows’ annual conference held this year in Las Vegas, was seen to be a massive success by facilitators, presenters and participants. If you want to see Keynotes, customer interviews, highlights, and more head to the Knowledge18 video Library for more.
Here are some of the ones to watch:
ServiceNow Rebranding Launch Video:
Enable CreatorCon Submission, ToolBox, Pitch presentation – Rick Huynh and George Skordos
Era of Great Experiences: Greg Petroff:
ServiceNow’s Chief Product Officer, CJ Desai and ServiceNow’s Head of Design, Greg Petroff talk about delivering awesome experiences to your customers and employees.
The CRN Fast50 recognises the fastest-growing companies in the Australian IT channel, based on year-on-year revenue growth. After an entry and judging process running from July to November, we reveal the top 50 companies at a major awards ceremony
In 2017, Enable secured a place in the Fastest Growing IT companies in Australia – View all winners here.
At ServiceNow’s Knowledge18 Conference, held this year at the Sands Expo Centre between May 7 – 10, Enable Professional Services has been named in the Top 3 in Asia Pacific for ServiceNow Certifications.
With more than 80 Certified ServiceNow consultants, we achieved this benchmark in a mere 12 months and continue to encourage all our Enablers to consistently educate and certify themselves.
A huge effort made by the leadership and HR team to ensure that our organisation remain on top of its class, the awards helping to recognise the efforts by all our Enablers.
Watch this interview with ServiceNow’s Senior Vice President of Global Services Eric Clark and Enables very own General Manager George Skordos about our measurable successes and the Services Partner Excellence Award win at Knowledge17.
In this video, you will start to understand the importance of ServiceNow’s partner ecosystem and how it is critical in driving customer value. Something Enable has built our delivery model upon and has been critical to our success.
News Corp Australia is Australia’s number one media company, headquartered in Sydney. News Corp Australia is Australia’s leading publisher, selling 10.4 million newspapers each week, and distributing an additional 6.7 million commuter and community titles.
They publish seven of the top ten newspapers sold across the country including the highest selling weekday and Sunday papers. Their digital sites have a monthly unique audience of 6.7 million. They are multi platform leaders in food, health, parenting and style and property. The lifestyle brands reach over 7.2 million Australians every month.
Key Drivers For Replacement
News Corp Australia had ServiceNow across ITSM for some time, they saw what IT were doing and decided it fit with their model also. this was the first time they had implemented and used ServiceNow’s HR module.
The key business drivers included:
– News Corp was managing many HR processes through email
– There was no visibility or prioritisation of workload or assignment
– There was no centralised point of where things were logged
– There was no tracking of cases
the Case Management module for them which allowed users to log HR cases. They
then had a view of workloads and the different HR resources could handle the requests including routing and the
different areas of HR to contact.
The requirements gathering was run through workshops, then we used the Agile Methodology to do iterative
sessions and build the solution.
The entire length of this project was 3 weeks.
They key benefit of implementing ServiceNow at News Corp has been reversing every pain point that caused them
to seek a solution in the first place:
– Managing HR processes through ServiceNow instead of email
– Visibility or prioritization of workload or assignment
– A single centralized place of where HR cases are now logged, and approved
– All HR cases tracked in ServcieNow
Ongoing enhancements with Enable and ServiceNow
The success of this project was so great that News Corp has continued to request enhancements after this initial
implementation. They wanted to get something in, then build on it after feedback from their users which is working
Murdoch University is a public university in Perth, Western Australia, with campuses also in Singapore and Dubai. It began operations as the state’s second university in July
1973, and accepted its first undergraduate students in 1975. Its name is taken from Sir Walter Murdoch (1874–1970), the Founding Professor of English and former Chancellor
of the University of Western Australia. Murdoch is a verdant university and a member of the Innovative Research Universities.
The Key Drivers for the ServiceNow Project
Murdoch University is actively partnering with several other international universities to attract international students to study at Murdoch University.
The process of articulating existing qualifications and courses into the Murdoch academic structure to allow students to obtain credits for prior studies was a paper based process with a complex set of tasks. The articulation of a single course could take several months to complete under the current manual process and this was no longer acceptable.
The focus was to simplify the articulation process with automation. The new ServiceNow supported ‘articulation’ process was expected to provide users with enhanced visibility of the status of requests and a reduction in processing time.
-Streamlining the articulations process at Murdoch University The University of Western Australia worked closely with Enable Professional Services to deliver an optimised and automated process for managing the articulations process within the university. The new solution features a customised services portal and allows both Murdoch University staff and international partners to access and interact with the process.
The new process reduced the processing time for the articulation applications and improved visibility of the overall progress of the applications via the service portal.
Enable also worked closely with the University to configure and implement an HR case management solution on
ServiceNow. Prior to the implementation of the case management solution the HR team relied on 4 shared mailboxes to
manage all HR related enquiries and requests. This process had become slow and cumbersome due to its manual nature.
Automation of the email process reduced manual effort required and increased visibility to all users who interact with the HR request process.