Case Study
Enable assisted Asahi to set up one single system of action across business units to facilitate ease of communication between customers and support staff providing visibility of requests and cases.
Case Study
The 2020 pandemic has called for a different way of working. A huge change is that organisations need their people to work remotely. We’ve always worked this way at Enable, and we can help your workplace do it too.
Here, we’re proud to explain an example that is helping thousands of organisations across Australia, and hopefully keeping many more thousands of people in work.
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Protect your team in the fight against Covid-19 by more than just washing your hands and practicing social distancing, you can also implement these free apps from Servicenow, deployed by Elite ServiceNow partner Enable Professional Services.*
As new working from home changes are announced by the Australian Government, your workforce is required to adapt. Whether you have ServiceNow or not we will deploy these emergency apps fast to support your team and keep your work flowing. Fast moving changes need fast moving solutions. Let’s make sure your organisation is also fast to respond and reduce the impact of the pandemic on your workforce, keeping your employees safe and your work flowing.
Helping organisations plan and coordinate emergency responses. It supports the operational processes of emergency response and preparedness at the state and local government level. Government agencies can use this application to optimize resources and staffing in critical locations.
Enable your employees to report their health status. If employees report they are going into quarantine, a workflow helps them safely return to work when ready. Functions such as HR can also be alerted.
Identify employees who may have been exposed to an infectious disease by analysing an impacted employee’s meetings and locations.
Stay connected with employees via email or mobile push notifications. Share important information regarding emergency and safety measures, and ask employees to report their status and location.
Contact Enable today about implementation of your emergency apps now:
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Enable Professional Services is excited to have partnered with LexisNexis on integrated risk management (IRM) and governance risk and compliance (GRC) solution. For Enable’s IRM/GRC clients, this partnership will improve their workflow processes, increase efficiencies and enable improved productivity, so they can keep up with the pace of regulatory changes.
Enable Director, Bruce Hara, said, “We’re delighted to work with the trusted global brand LexisNexis. Our partnership offers real business value to our shared customers, who will have better visibility and better processes for making decisions in a compliance heavy landscape”.
Specifically, the partnership means Enable’s IRM/GRC clients can easily access comprehensive regulatory content developed by LexisNexis, via an easy-to-use dashboard and alerting solutions powered by ServiceNow. As a result, IRM/GRC clients will have greater control of their compliance obligations, and be able to streamline their compliance management. Not only will they be alerted to the latest regulatory obligations, but they will have the content (authored in plain language) and tools to manage, monitor and demonstrate their compliance.
LexisNexis is a leading global provider of legal, government and corporate information solutions, providing computer-assisted legal research as well as business research and risk management services.
Enable is an Australian owned Elite partner of ServiceNow, with the unique capability to onboard the rich regulatory compliance content from LexisNexis. Using this content, and ServiceNow’s suite of GRC and IRM products, Enable can automate a customer’s GRC processes, and manage work across IT and shared service functions such as HR, Finance, Legal and Facilities.
Enable’s Director of Strategy and Innovation, Paul Thomason said, “By collaborating with ServiceNow and LexisNexis, we have developed some truly differentiated capability. Our customers are struggling to keep up with the rapid pace of regulatory changes. But the enhanced content from LexisNexis combined with ServiceNow’s capability fills out a solution stack. Along with IoT/SmartOps, it helps customers meet the challenge of continuous IRM”.
LexisNexis Executive Director Emerging Markets & Corporate, Myfanwy Wallwork, commented, “LexisNexis is excited to welcome Enable PS as a key strategic channel partner. As market demand for LexisNexis Regulatory Compliance grows, it is important that we partner with technology providers, like Enable PS, that provide customers with best-in-class IRM/GRC solutions”.
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Tuesday March 24th, the Australian Information Industry Association (AIIA) went live with a new website (built by Enable on the ServiceNow platform) to help Australian businesses through the current challenges of continuing operations as employees work from home.
The site was launched by two Federal Ministers and the AIIA Tuesday morning. It will act as a hub for organisations to get help and support, including access to offers of free services from tech companies affiliated with AIIA.
The Morrison Government welcomes the launch of a new website brought together by the technology sector to support Australian businesses with staff working remotely during the COVID-19 outbreak. Australian Business Continuity – by the Australian Information Industry Association (AIIA) and its technology partners – provides free practical tools to support the continuity of Australia’s small-to-medium businesses, including advice on how to best use teleworking services.
The new hub sees industry working together to keep our businesses running, with the AIIA partnering with Microsoft, Cisco, ServiceNow, Adobe, Telstra, Google, Facebook, SAP, Salesforce and others to provide guidance and free access to tools for video-conferencing, virtual meetings and other remote business services.
The development of the site, www.australianbusinesscontinuity.com.au/aiia, took four days and was completed remotely by three different business in six different locations in two countries by a team of developers and partners, many of whom have never met before.
AIIA’s new hub complements business.gov.au – the Government’s existing comprehensive website for small to medium enterprises. business.gov.au is a whole-of-Government digital entry point for information, services and support to help businesses succeed in Australia, simplifying access to important information, tools and advice across all levels of Government, particularly during this difficult time.
Here at Enable Professional Services, our team worked tirelessly with AIIA and ServiceNow to provide this valuable website to support small/medium businesses across Australia, and we couldn’t be prouder.
Enable CEO, Bruce Hara, is delighted Enable Professional Services could help AIIA support businesses to keep operating and keep staff employed. He hopes the project also shows how the ServiceNow platform makes remote working so much easier. ‘We delivered a highly effective public website within four days. But our team never met the AIIA or ServiceNow teams face to face, at any point of this project. What’s more, all of our team worked from home, not from our offices. Using many of the platforms and services showcased in this site, in an urgent timeframe, we can get a service up and running from wherever we are, and wherever our client is. This outcome is what many organisations will be seeking,’
Bruce Hara,
Chief Executive Officer, Enable Professional Services
“Within a short space of time, an idea turned into a plan that became a project that turned into a solution that would hopefully benefit many Australians yearning for business continuity. Enable Professional Services were critical to this and their name was a true testament to what they do and that was to enable the idea to come to life. What was truly inspiring was the way the entire team managed to work remotely and virtually without missing a beat. No traffic jams, planes to catch or meeting rooms to source. With a couple of clicks, we were all in one virtual place, collaborating and getting the job done. The experience was a terrific one.”
Ron Gauci GAICD,
Chief Executive Officer, AIIA
News
ServiceNow scored highest in the strategy category and end-user experience criterion, according to the 2020 Forrester Wave for Governance, Risk, and Compliance:
They named ServiceNow a leader.
Managing risk and compliance with a siloed and manual “create a spreadsheet, send emails, hope, respond to audit” work model is no longer effective. Through continuous monitoring and automation, ServiceNow provides a real-time view of compliance and risk, improves decision making, and increases performance across the organization and with vendors.
Earlier this year ServiceNow was also listed as a leader in Gartner’s Magic Quadrant.
This means that ServiceNow the only GRC / IRM vendor that is currently recognised as a leader by both Forrester and Gartner.
Only ServiceNow connects the business, security, IT, and third parties within an integrated risk framework that transforms manual, siloed, inefficient processes into a unified program built on a single platform. ServiceNow can be your innovation partner. By seamlessly embedding risk and compliance activities into your daily work, we can help you improve business decisions, gain real-time visibility into emerging risks, and increase productivity across your organization.
Within Enable we focus on the Customers’ Risk and Regulatory Compliance needs and ensures that Customers achieve their business outcomes, using the market-leading ServiceNow IRM product.
Enable is the first and only ServiceNow ELITE implementation partner with a dedicated ServiceNow GRC Practice that assists ServiceNow customers on their Integrated Risk Management (IRM) journey.
ServiceNow IRM is the only digital risk solution that integrates organisational silos and unifies disparate approaches across the enterprise.
Our prediction is that ServiceNow IRM will continue to lead the market and replace legacy GRC solutions within all industry sectors.
Source: https://www.servicenow.com/lpayr/forrester-wave-leader-grc.html
Read more about the Gartner Magic Quadrant here: https://blogs.servicenow.com/2019/servicenow-positioned-a-leader-in-integrated-risk-management-magic-quadrant.html
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The Orlando release promises an organisation the ability to work smarter and make better business decisions with powerful insights and AI capabilities. The Now Platform Orlando release delivers new innovations in intelligence, mobile, and analytics.
Read more features and benefits here.
Versions of ServiceNow stretch back over a decade when the company rolled out a version labelled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow named releases after the seasons (later months) in which they were released. ServiceNow delivers two major releases each year, typically in March and September named after cities. These releases included:
Stay current with the latest release to get the most value out of your ServiceNow investments. Simplify your upgrade with essential tools and expert help. Enable can support your organisation with your Orlando Upgrade, even if we are not your current ServiceNow partner. Enable’s Customer Advisory Support by Enable (CASE) can provide you with a scalable and flexible approach to deliver your strategic and operational objectives, including upgrade readiness.
CASE ALLOWS YOU ACCESS TO IDENTIFIED SUBJECT MATTER EXPERTISE, AT YOUR DISCRETION.
Enable will identify your strategic and corporate objectives, help define your priority deliverables and develop a roadmap, aligned to this. Skilled Enable resources will be provided to then deliver your ServiceNow development plans.
Through an ongoing partnership with Enable, CASE offers strategic advice, development and ongoing support of your ServiceNow instance, with the ability to log and manage your backlog and initiatives centrally through our CASE portal. CASE is an additional package of services provided by Enable and can be easily extended to ensure success in any area of your business leveraging the ServiceNow platform capability.
CASE can be used for ANY Enable service offering, CASE can provide flexibility and capability CASE support hours can be utilised to suit your needs.
CORE INCLUSIONS
Contact Enable today to get your Orlando upgrade readiness plan in place
News
As we celebrate International Women’s Day we reflect on the last 12 months of change for our company, we have celebrated graduation from being a tech Startup to an established tech scale up the organisation, all while we maintain a laser focus on the importance of diversity in our workforce.
Last year Lean In published a report that the biggest barrier to women succeeding in executive positions is not so much diversity targets at the senior and board level, but the lack of female candidates for those roles. This begins in the ‘first leadership level’ in a person’s career. Women are more likely to self-select out of that first leadership development program because they fear they are not good enough or they are waiting to be asked, or they are prioritising family plans over progressing their career at that stage in their life.
(Which is 1% more than last year)
At Enable, we ran two Future Leaders Programs in 2019 across Australia, Singapore and India and part of our strategy to tackle this diversity opportunity was to proactively identify, invite and encourage potential future female leaders in our organisation to join this program who did not ‘put their hand up’ and may not have considered themselves as ‘leaders’, but we wanted to give them the opportunity to see a new potential in themselves.
We are proud to announce that at Enable we have 50% female representation in SLT in Australia
Ensuring we champion and encourage women towards early leadership programs like this early in their career will plant seeds of support to boost their chances of ending up in more senior positions in the future.
We are proud to have 50% female representation on our executive leadership team in Australia and will continue to look for ways to work toward gender equality throughout our leadership representation at all levels and as we develop and grow.
This takes considered and strategic effort while hiring, training and developing our staff. Something that is at the core of our values and behaviour and is another reason why we are truly a people first organisation.
Written by –
Rachel Sparkes
Head of People and Culture
Tribe – HR
News
Enterprises are swamped with the number of Legislative Instruments and associated Obligations that must be complied with. The ability to manage all Legislative Instruments and Obligations in a single consolidated process and system is a significant challenge in all enterprises, and all regulated Industries.
Compliance Teams must identify, assess and respond to multiple regulatory change events every month. This involves numerous stakeholders including but not limited to:
Regulatory events may be a new obligation, a change to an existing obligation, or an indicator of a change, such as a consultation paper, or guidance note released by the regulator.
The number of regulatory events is increasing and so automation to accommodate the change management process is essential.
The current volume of Obligation changes is increasing year on year, for example, the number of Acts and Regulatory changes within Australia for 2017 are shown below:
Use the Enable developed ServiceNow GRC and LexisNexis integration rapid seed, to fast track the creation, and management, of your Legal and Regulatory Obligation register.
Receive daily Regulatory Events directly from LexisNexis into ServiceNow GRC and manage the review and actions needed to stay up to date, and on top of Regulatory Events.
Manage LexisNexis Core and Industry-specific content directly in ServiceNow GRC:
Key Benefits of combining LexisNexis and ServiceNow
Want more information from one of our ServiceNow Specialists about managing your risk with an Integrated Risk Management Partner like Enable Professional Services?
Don’t worry, we hate spam too so will only contact you with useful information.
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At Enable we strive to be recognised as Australia Pacific’s largest, most awarded and most qualified Elite ServiceNow partner.
So far, we are proud to be ticking all those boxes.
Our latest product line achievement, our 9th, is no small feat and means that we are the first Australian partner to achieve the CSM badge.
We are so pleased to announce that Enable is the first Elite ServiceNow partner to achieve 9 product line achievements in the ServiceNow partner program.
We are the first Australian based partner to achieve the product line achievements across all 4 workflows in the Now Platform, this includes product line achievements for:
• IT workflows (ITSM, ITOM, ITBM)
• Employee Workflows (HR, ITSM)
• Customer Workflows (CSM, ITOM)
• Now Platform (App Engine, App Store)
When it comes to choosing a partner for a CSM implementation, choose Australia’s most qualified, certified and largest ServiceNow Partner.
Our numbers speak for themselves
When it comes to CSM implementations, our stats tell a big story.
9.6 average CSAT Score
17 CSM implementations completed in 2019
21 Certified CSM specialists
9 product line achievements
Here is what our other CSM customers had to say:
