Nicole Bailey – Enable Professional Services

Author: Nicole Bailey

Ardent Leisure digitises safety checks at Dreamworld

May 20, 2021May 20, 2021
by Nicole Bailey

Pilots an IoT system.

Ardent Leisure Group, the operator of Dreamworld, has digitised the way it manages and reports safety incidents across the theme park, and has piloted internet of things (IoT) monitoring for at least one set of checks.

The project started in about 2018 and saw the implementation of software from ServiceNow in January 2019, change and implementation manager Brett Aspel told this week’s ServiceNow Knowledge 2021 conference.

“We’ve been using ServiceNow since 2019 – we went live in January of that year – to handle all of our risk and compliance-related inspections, our in-park incident management, our preventative and reactive maintenance on all of our attractions, our facilities management or work requests throughout the park [and] all work orders,” Aspel said.

“Every single thing that happens in the theme park campus is reported through ServiceNow.”

See the full article here

News

2021 April New Starters

May 3, 2021May 3, 2021
by Nicole Bailey

We have had a great month welcoming new Enablers to our offices across the globe during April.
A warm welcome to …

Venkatesh Agarwal
Himani Pant
Ricardo Isidro
Sumit Sirohi
Minh Won
Arvin Arikathota
Leon Blackman
Himanshu Sharma
Haroon Raees
Mohammed Lais
Yap Poh Chee
Garima Rajput
Dennis Twomey
Akshay Tiwari
Sagar Arora
Ashwin Tadinada
Tom Shek
Joselle Pascule
Sahil Juneja

If you are an ENABLER and want to start your career with Enable Professional Services, go to https://www.enableps.com/careers to see our roles, download a position description and apply.

News

Chris Fenton – Senior Technical Consultant

March 25, 2021March 25, 2021
by Nicole Bailey

Chris is a highly experienced System Architect with 6 years’ experience in ServiceNow development and 11 years in IT. He joins the CASE team (Customer advisory and Support by Enable) as a Senior Technical Consultant working with Ian White, the Head of CASE supporting our customers in Sydney and beyond.

As a curious kid, he starts coding at 10, developing his skills to making websites and eventually writing some poker software before his ServiceNow career began.

His experience spans the full spectrum of IT and ServiceNow functions including:

3rd line IT Support
Consultant at TESM
System Architect
ServiceNow lead at Ladbrokes Coral and Clifford Chance
ServiceNow Tech consultant at Barclays Bank

Chris joined Enable by pure coincidence. After making the life-changing decision to leave the UK and start a new life in Australia he turned down an opportunity to work in the UK, the curious Recruiter asking why only to learn Chris was keen on moving to Australian shores. As opportunity would have it, the recruiter knew of a growing ServiceNow Partner based in Australia and the rest is history.

Chris is inspired by the Steve Jobs quote “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.”

He is most proud of winning CreatorCon in the UK while working with TESM and on the weekends you will find Chris attempting to surf, running, volleyball, poker and of course exploring Australia with weekend road trips!

Follow Chris on LinkedIn – https://www.linkedin.com/in/chris-f-01139763/

News

2021 March New Starters

March 25, 2021May 3, 2021
by Nicole Bailey

We have had a great month welcoming on new Enablers across the globe during March. A warm welcome to …

Carl Carino
Julius Tondo
Yogesh Kumar
Prasad De Alwis
Tanvi Rastogi
Nandeesh Gupta
Alan Chan, Ho Kay
Himanshu Goyal
James Lim
Vaibhav Dhainje
Amit Paul
Pooja Mehta
Andrew Christian Ajon
Prashant Giri
Sayed Shyan Safee
Siddharth J Prakash
Rishabh Sharma
Jagruti Behera
Ashika TG
Pranay Soni
Flavia Margaretha
Mohammad Tauseef
Nomitha Velkuru
Raju Nair
Roan Dalawis Galang

If you are an ENABLER and want to start your career with Enable Professional Services, go to https://www.enableps.com/careers to see our roles, download a position description and apply.

Awards

2021 ServiceNow APJ Elite Segment Partner of the Year

March 22, 2021April 15, 2021
by Nicole Bailey

Enable Professional Services Recognized as the 2021 ServiceNow APJ Elite Segment Partner of the Year.

[Melbourne – March 22^nd, 2021] Enable Professional Services announced that it has been recognized as the 2021 ServiceNow APJ Elite Segment Partner of the Year. This award recognizes the Elite Partner who achieved overall excellence in certification and ServiceNow pipeline growth. This partner has shown their commitment to ServiceNow through industry-leading engagement and the ability to exhibit substantial growth.

The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to ServiceNow’s growth through transformative practices in business, technology and customer success. This year’s awards are based on partner performance in 2020 and evaluate a combination of attributes that include revenue contribution, product line expansion, workflow and skills growth as well as business innovation or transformation.

This award was presented at ServiceNow’s APJ Digital Partner Awards event on March 19.

Krist Yong, General Manager ASEAN commented “We are obsessed with achieving great outcomes for our customers. Being recognised by ServiceNow, as the best Elite partner in region in helping customers transform the way they work – is testament to the quality of those outcomes“

ServiceNow last year empowered its global partner ecosystem to grow and accelerate customers’ digital transformation journeys as companies adjust to the way we will work in the future. Through new programs, partners are better positioned to grow their ServiceNow practices and managed services offerings and deliver greater value to customers.

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About Enable Professional Services

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we are the most qualified, certified, and capable ServiceNow partner in the APJ region.

We have been recognised as ServiceNow’s Global Services Excellence Partner of the Year and 2020 APJ Elite Partner of the Year. And our fast growth has been highlighted by our 3-time CRN Fast50 achievements in 2017, 2018, 2019.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do. Our Principal Consultants and consulting and delivery team bring many years of experience and innovation across all ServiceNow modules, including HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM.

Headquartered in Australia, we have offices in Melbourne, Sydney, Adelaide, Perth, and Brisbane, plus centers of excellence (with development teams) in Noida and Bangalore, India. We cover the south and north Asia markets through our offices in Singapore, Hong Kong, Thailand, and Malaysia.

Awards

2021 ServiceNow APJ IT Workflow Partner of the Year

March 22, 2021April 15, 2021
by Nicole Bailey

Enable Professional Services Recognized as the 2021 ServiceNow APJ IT Workflow Partner of the Year

[Melbourne – March 22^nd, 2021] Enable Professional Services announced that it has been recognized as the 2021 ServiceNow APJ IT Workflow Partner of the Year. This award recognizes the partner who did an outstanding job expanding their ServiceNow IT Service Cloud practice. This partner has shown commitment to delivering world-class standards to its customer success charter and digital transformation.

This award was presented at ServiceNow’s APJ Digital Partner Awards event on March 19.

Avneet Chawla, Director for Enable’s IT experience practice (ITx) added “We take pride in delivering IT transformation outcomes for our customers. We work hand-in-hand with them to co-create value, automate processes, and improve IT service delivery with our consulting and implementation services. Be it across ITSM, ITOM, Hardware and Software Asset Management, DevOps and IT Risk Management & Security. Enable has depths of expertise, showcasing why we’ve been awarded the IT Workflow Partner of the Year, by ServiceNow.”

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About Enable Professional Services

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Awards

2021 APJ Partner Award Winner

March 19, 2021March 23, 2021
by Nicole Bailey

We are excited to announce that we have been recognised by ServiceNow as the winner of two awards at the 2021 APJ Partner Awards, APJ Elite Segment Partner of the Year and APJ IT Workflow Partner of the Year.

Enable Professional Services announced that it has been recognised as the 2021 ServiceNow APJ IT Workflow Partner of the Year. This award recognizes the partner who did an outstanding job expanding their ServiceNow IT Service Cloud practice. This partner has shown commitment to delivering world-class standards to its customer success charter and digital transformation.

2021 APJ Partner Awards

APJ Elite Segment Partner of the Year

Elite Segment Partner who achieved overall excellence in certification and ServiceNow pipeline growth. This partner has shown their commitment to ServiceNow through industry-leading engagement and the ability to exhibit substantial growth.

APJ IT Workflow Partner of the Year

A partner who did an outstanding job expanding their ServiceNow IT Service Cloud practice. This partner has shown commitment to delivering world-class standards to its customer success charter and digital transformation.

This award was presented at ServiceNow’s APJ Digital Partner Awards event on March 19.

News

Ian Lee – Senior ServiceNow Consultant

March 14, 2021March 23, 2021
by Nicole Bailey

Ian Lee is a ServiceNow Consultant with 5 years’ experience in IT, 4 years in ServiceNow, 1 year in IT. He recently joined the CASE team (Customer Advisory and Support by Enable) as a Senior Consultant working with Ian White, the Head of CASE. Ian Lee is supporting our customers in Melbourne and beyond.

From there, Ian ventured into the ServiceNow world with DXC Fruition, where he mentored and learnt from the earliest ServiceNow consultants in Australia. His experience spans a variety of industries including:

Utility
Retail
Managed Service Providers
Government
Education

When Ian joined Enable as a ServiceNow Consultant, he commented,

“I was excited to join a team of energised and driven individuals which would inspire my growth and passion in technology.”

Ian is an avid reader and enjoys books that teach him how to be better as individual skills and personal development, “I want to be the best version of me and bring that out of others.”

On the weekends you will find Ian dining out and doing food photography with his partner, building on social media followers. Also working on cars, learning how they work and fixing them up.

Follow Ian on LinkedIn – https://www.linkedin.com/in/ian-lee-32b2b961/

News

Security Operations Product Line Achievement Secured

March 10, 2021March 19, 2021
by Nicole Bailey

This may not be breaking news to you…

but to us, it’s pretty special!

At Enable, we strive to be recognised as APJ’s largest, most certified, most awarded, and most qualified Elite ServiceNow partner.

“So far, we are proud to be ticking all those boxes.”

Our latest product line achievement, our 8th, is no small feat and means we are the first Australian partner to achieve 8 product line achievements, and on track to announce our 9th in a matter of months.

Product Line Achievements

We are so pleased to announce that Enable is the first Elite ServiceNow partner to achieve 8 product line achievements in the ServiceNow partner program.

We are the first Australian based partner to achieve product line achievements across all 4 workflows in the Now Platform, this includes product line achievements for:
• IT workflows (ITSM, ITOM, ITBM, SecOps)
• Employee Workflows (HR)
• Customer Workflows (CSM)
• Now Platform (App Engine, App Store)

Security Operations and Enable

When it comes to choosing a partner for a Security Operations (SecOps) implementation, choose Australia’s most qualified, certified and largest ServiceNow Partner.

Our numbers speak for themselves

When it comes to Security implementations, our stats tell a big story.

4.7 average CSAT Score
1 Certified Security Training specialist
5 Sales accreditations
8 product line achievements

News

Mike Whalley – ITAM Principal Consultant

March 9, 2021March 23, 2021
by Nicole Bailey

Mike Whalley joins Enable Professional Services this month as our ITAM Principal Consultant. Mike is already a well-known name in the ServiceNow ecosystem, having worked at ServiceNow. He comes to Enable with over 25 years of experience in global IT service management and business process outsourcing environments, with specific expertise in large-scale digital/business transformation, process consulting, project management, business process management (BPM) and process improvement. With experience in the UK, US and Australia markets, Mike brings extensive IT Asset Management experience and capabilities developed over 15 years of hardware/software asset management consultancy, process ownership and service leadership.

Previous roles include:

SAM Business Process Consultant
Software Licensing Specialist
ITAM Global Practice Manager
Business Process Management (BPM) COE Manager
ITIL Process Architect
Service Request Management Service Owner
Procurement Manager

Mike qualifications and awards include:

Certified ITIL V3 Expert
Certified Software Asset Manager
Member of the Chartered Institute of Purchasing and Supply
US Patent for Enterprise Asset Management process design
Certified Scrum Master

Mike is described by his colleagues as approachable and always willing to help solve business problems for our customers. When asked why he joined Enable, Mike mentioned, I wanted a chance to turbo-charge my career aspirations, work in an inclusive culture and because of the quality of the people. He is inspired by the quote

“the single biggest problem with communication is the illusion that it has actually taken place”.

On the weekends you might find Mike spending time with his family, at a record store or reading his favourite book, High Fidelity by Nick Hornby – “I’m obsessed with music and I’ve always wanted to run a record shop.”

Connect with Mike Whalley on LinkedIn: https://www.linkedin.com/in/mike-whalley-81310213/