Scoped App Vs Global App
Scoped applications are sandboxed into their own application, thereby heavily restricting their ability to cause any performance issues to other running applications.
In the past with a global application, you could write some bad code which could also impact other processes because you can reference the, for example, the incident table and cause major issues to other processes. With scoped applications, they are much more restricted and are therefore considered safer to install on an existing instance with virtually no chance of any side effects to other existing applications.
They are also more secure in terms of who can access them, for instance, the new Scoped HR Application is locked down in order for HR only users to be able to access HR Data, not even admin can access the scoped application.
Steps to create a custom app
1. Go to STUDIO >> Create Application
2. To create your custom application, you need to provide:
a. Application Name
c. Logo (not mandatory)
d. Any custom role if needed
e. Formats for the application
f. Tables you would want to use for the app.
Click on “Done with apps” and wohoooo. you are done with your first application!
Written by –
Senior ServiceNow Consultant
Tribe – ITSM
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