CASE HELPS YOU MEET
CUSTOMER ADVISORY AND SUPPORT BY ENABLE (CASE)
Understand your strategic journey and how we can leverage ServiceNow to deliver value back into your business. With ongoing strategic advice, guidance and support we help you unlock the full potential of your ServiceNow platform through the use of highly skilled and certified ServiceNow Professionals. With an ongoing CASE partnership, our customers can be sure their investment is in safe hands.
WHERE CAN WE TAKE YOU?
AND SUPPORT BY ENABLE
Right now, organisations need to be agile. They need ways to deliver their services while reducing costs. Hiring freezes will be prevalent, and teams will need to do more with less. Enable is working hard to help customers innovate, find cost savings, and grow value. In March 2020, for example, our team partnered with AIIA to release the Australian Business Continuity site
With CASE, we can help you too.
ENABLE AND CASE
- Value realisation: Reduces fixed cost for your business and achieves more
outcomes with less time and often less cos
- Flexibility & efficiency: Offers resource flexibility with access to expert
advisory and ServiceNow capability
- Strategy & innovation: Delivers strategic roadmaps for ongoing investment,
ideas and innovation accelerators
- Culture & collaboration: Proactively encourages a combined team approach
and upskills your team
- Rich service inclusions: Has inclusions that provide fantastic value and protect
the platform investment in terms of health, security, licence alignment and more.
Our CASE advisory service will augment and support your teams. Our assistance ranges from taking on work holistically to mentoring, training and even recruiting to build capability. Essentially, it’s what you need when you need it. At the same time, a range of entitlements keep the platform secure, healthy and upgraded, so you can focus on adding value and keeping costs down.
CASE is a truly flexible, subscription-based solution that can manage a myriad of organisation challenges.
CUSTOMERS USE CASE FOR
We provide peace of mind through holistic advisory, ongoing support and ServiceNow development.
Let us guide you through your ServiceNow Journey with the peace of mind that:
- CASE can be used for ANY Enable service offering
- CASE can provide flexibility
- CASE support hours can be utilised to suit your needs
The CASE subscription includes of a package of services aimed at maximising value and delivering value-based outcomes. Included is hours of capacity that can be used flexibly for any of Enables expertise and outcome-based services that do not draw from hours.
As well as hours of capacity, included in all CASE packages are the following services:
CORE SERVICES INCLUDE:
A review of the health of your ServiceNow instance against technical best practice.
Understanding what is important to your business and aligning your corporate objectives and initiatives to capability available within the platform to ensure investment is made against the most valuable outcomes and the right things are being worked on.
Aimed at providing an exec level view to help demonstrate the value being delivered by the investment in ServiceNow.
Understand everything you need to know about upgrading your instance, specific to your business in one pack to ensure a successful upgrade every time.
Understand which licenses are you currently consuming against what you have purchased and proactively plan future license usage.
A regular security review to ensure that the instance is within an acceptable level of security compliance and advice on pragmatic approaches to increasing the compliance score.
A snapshot of items within the ServiceNow instance that have been built or configured for an application in an easy to reference document.
Know your organisation needs a level of OCM? Not sure where to start? We have a CASE OCM starter pack which helps organisations get started on their OCM journey including tools and templates to help you be self-sufficient ongoing.
Looking for a rapid, low-cost approach to your ServiceNow upgrade? We have a no-fuss approach to getting your upgrade done leveraging the experience of our CASE team.
CASE CUSTOMER PORTAL
Our dedicated CASE portal provides a central place for our CASE customers to engage and collaborate with Enable as their strategic partner.
The portal provides visibility of all initiatives and full transparency of CASE entitlements making it easy to measure the value delivered back to your organisation.