5 ways to rock an agile transformation

July 16, 2019July 16, 2019
by Nicole Bailey

5 ways to rock an agile transformation.

The industry standard for software development has a lot to offer teams across the enterprise.

According to Howard Rabinowicz a business and technology writer based in West Palm Beach, Fla., AI-powered collaboration tools are helping teams work more effectively. Yet three-quarters of all business teams continually fail at primary objectives, according to research by Stanford University consulting professor Behnam Tabrizi.

What many teams need, experts say, isn’t technology as much as methodology—specifically, the agile methodology that has become an industry standard for software development. Agile projects, according to a PwC study, are more likely to succeed than those using old-school approaches based on top-down oversight.

Whether it’s a dev team building enterprise apps or a marketing team launching a blog, almost any business unit can benefit from agile best practices that have emerged from hundreds of thousands of scrums over the years. Here are a handful of lessons for leaders across the enterprise.

Here are Howards top 5 tips to rock Agile:

1. Assemble a diverse team

2. Rethink the manager’s role

3. Apply deadline pressure

4. Visualize progress

5. Innovate through conflict

For further details on each step, and the way to implement them in your own project refer to Howards Original Article here.

Source – ServiceNow

Source Article referenced with Permission

News

Why and how IT should drive your business’s digital…

July 2, 2019
by Nicole Bailey

IT knows digital—and they don’t call it digital transformation for nothing.

Digital transformation is on every organization’s agenda. (And if it isn’t, it should be.) But where to start? Easy. Because IT lives and breathes digital, IT can act as the technology experts best positioned to assess and implement digital transformation.

Here are the challenges to tackle—and the opportunities that arise—when IT takes the transformation lead.

You’ll need a fresh take on IT—and the right tools to execute

The days of keeping IT sequestered in a dark corner of the enterprise are gone. Today, IT is an increasingly vital business partner with a direct impact on productivity, operations and other business-related issues.

Emerging technologies like AI and machine learning play a big part in helping IT innovate and improve business outcomes. But too many organizations are held back by their current IT technology investments. Some prime culprits that hold IT back are:

Legacy “solutions” that never lived up to their promise
The recurring overhead of maintaining interoperability
Multiple data models that limit the ability to work across the IT value chain

IT resources are drained by too many integrations and their maintenance, taking funds and attention away from more important work. And multiple data models keep people working within “closed” teams and tools, making it difficult to aggregate data to understand and improve performance.

These legacy solutions, complex integrations and multiple data models not only result in suboptimal decisions, operations and business outcomes, they also result in poor experiences for everyone. For digital transformations to succeed, something has to give in terms of the current IT experience.

You’ll need one platform to unite your organization

A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, AI capabilities and a common look and feel—is the key to improving processes and creating efficiencies. With the right platform in place, organizations can:

Get the insight they need to innovate quickly and strategically
Align their IT activities and spend to business priorities
Deliver a better, modernized employee experience

When you can deliver innovation at speed, the entire company can move fast and build things—a key ingredient of digital transformation. An example of this is “intelligent change management,” in which policies, and their automated application, take the risk out of the change process and optimize speed.

Businessman working at laptop in office — GETTY

By aligning IT with business priorities, you can optimize IT investments—something best achieved through a single view of project and service data. Solutions like the Now Platform®, with both portfolio management and service management applications and a single database, deliver the insight you need to put applications, budgets, demand and labor where your priorities are.

Technology-enabled employee experiences are the key to boosting productivity—and making work work better for everyone in the business. With the right platform, IT can drive this in multiple ways, including:

Virtual assistants to free up staff time by automating tasks when appropriate
Intelligent automation to speed up the assessment, categorization, prioritization and routing of requests
Predictive intelligence for faster incident resolution and higher agent productivity
Machine learning and automation to pinpoint and resolve issues before they impact end users

The bottom line

Transforming IT should be the first step of your digital transformation strategy—and your IT team should lead the way. They’ve got the technological expertise and deep understanding of your organization’s business goals necessary to implement real and lasting positive change not only for IT, but for HR, customer service, security and every corner of the enterprise. And that’s what will set your company up for ongoing innovation and success.

Put simply, if you’re looking for better business outcomes, put IT at the head of your transformation efforts.

Ready to embark on your own digital transformation journey? Discover how ServiceNow can help you transform your organization by transforming IT. For more insights into how technology is transforming businesses visit Workflow.

Original Article published on Forbes

Written by ServiceNow

Used with permission

Resource

The Ultimate Scoped App Workaround Guide

July 1, 2019
by Nicole Bailey

The bane of every ServiceNow Application Developers existence!

Some functions are not allowed in scope for a good reason ( like gs.getSession().impersonate() ) while others seem to be arbitrarily not available ( like applyTemplate() ).

If you want to know exactly what is and is not in callable in scope, it is all in the API documentation.

Meeting Milestones

June 12, 2019June 12, 2019
by Nicole Bailey

If you have been following our journey you will know what Enable was born just over 5 years ago with a handful of staff in Australia. Well last month we just hit a milestone and onboarded our 200^th staff member.

In five years, we have grown to operate 9 offices across 4 countries – in Australia, India, Singapore and Hong Kong and won multiple industry awards for our work as a ServiceNow partner.

Our high growth has been due to our relentless dedication to delivering world class ServiceNow projects to our clients and hiring the best ServiceNow consultants in the world.

Presented by –
Rachel Sparkes
HEAD OF PEOPLE AND CULTURE
Tribe – HR

Resource

Workflow design, modularization, and troubleshooting

May 16, 2019May 27, 2019
by Nicole Bailey

What happens in Vegas stays in Vegas, except when our Enable Teammates present a packed session on a hot topic, Workflow design.

Jake Gillespie, Enables own Technical Lead Consultant, and Subhash Uniyal, Senior Technical Consultant presented a workshop to a full room about workflows, specifically a session called “Workflow design, modularization, and troubleshooting”.

Workflows are a sequence of activities which are executed automatically by ServiceNow’s Workflow engine. Some activities require user input such as approvals or tasks, while others are automated, such as If/Switch branches, Get/Set Values, and even some external integration calls.

Workflows are processed by the Workflow Engine, which executes on the Server-side of ServiceNow, in the Application Server. Jake and Subhash presented general design principals, best practice and a bunch of examples for developers to learn from.

Would you like to learn more about Workflow Design then view the full presentation here

Resource

ServiceNow HRSD Madrid Release

March 6, 2019March 7, 2019
by Enable PS

ServiceNow HRSD Madrid Release

When it comes to ServiceNow releases, there is always a focus on “How” companies can improve their Employee Experiences. For HR Service Delivery specifically there is an impetus to avoid the hassles of managing transactions in multiple systems and finding simple ways to centralising the employee experience. ServiceNow’s Madrid release focuses on bringing in a seamless employee experience to ServiceNow customers.

As a ServiceNow Gold Services Partner we have had the privilege to explore all of ServiceNow upgrades before they come out. And trust us, it’s been hard not to share all the exciting new capabilities. Here are some of the highlights of new and interesting features for ServiceNow HRSD in the much anticipated Madrid Release.

DOWNLOAD THE WHITE PAPER HERE : HRSD Madrid Release

Written by –
Sachin Bhasin
SERVICENOW TECHNICAL CONSULTANT
Tribe – GRC

News

Switch to ServiceNow with Enable

March 5, 2019March 5, 2019
by Nicole Bailey

Presented by –
Rachel Sparkes
HEAD OF PEOPLE AND CULTURE
Tribe – HR

Resource

How to ensure a quality ServiceNow deployment using Automated…

February 25, 2019February 26, 2019
by Graham Strydom

During an implementation of ServiceNow there are many moving parts to think about.

What if I break something that was already working?
Will the new solution I’m building even work?
How do we make sure customer requirements are being met?

Automated Testing Framework (ATF) is the answer:

ATF is available at no additional cost in both Production and Sub-Productions instances.
ATF is used to create and run automated tests on your ServiceNow instance and is available as of the Istanbul release. Use of ATF is at no cost and only needs to be configured once.

ATF has the capability to test the following features that can be either manually run or scheduled to run at a specific time

Browser Compatibility
Service Uncatalogued
Rest API
Out of Box Applications

After an initial effort to create the Test Case, manual effort is reduced in the long term.
Testing time is reduced and the Test Cases can be efficiently reused for the same application/requirements
Tests results include Screens and detailed logs that will assist in verifying the tests that have been run.

Contact Enable Professional Services for more details about how we can help you with your ServiceNow Instance.

Written by –
Graham Strydom
SERVICENOW SENIOR SOLUTION CONSULTANT
Tribe – GRC/SecOps

Resource

Customisation vs Configuration

February 20, 2019February 24, 2019
by Nicole Bailey

Two buzzwords that are often thrown around the IT space are Customisation and Configuration. Broadly speaking customisation is a feature, extension, or modification that requires custom coding or some form of unique implementation. A configuration is when you leverage the native tool’s functionality in the system to change its behavior or features.

With ServiceNow… why is it important to understand the difference between configuration and Customization?

Firstly let’s look at a re-working our two definitions to fit ServiceNow.

Customise: “To modify existing code (program, scripts), the schema or to add custom code that meets specific requirements.”

Configure: “To make use of tools capability in the application to meet specific requirements.”

Why then should companies consider using configuration when implementing an out of the box ServiceNow solution? Because, in most cases, custom code tends to break in an upgrade, and ServiceNow upgrade their platform every 6 months on average. Configuration means less effort and less risk. This is because tools within the application are being used to make changes in a way that the application was expressly designed to have changes made. Configuration is inherently better because it is working within the application.

Why then companies customise?

Because in most of the cases they tend to echo out of the box tool capability sometimes due to lack of expertise, mostly due to lack of visibility to the product roadmap and some extent to fulfill some unique requirement. This, in turn, leads to added complications in tool support and upgrade.

Enable has a robust set of propriety configuration tools that allow extreme flexibility using configured rules to meet specific business requirements.

A guiding principle Enable Professional Services is to approach all projects being as pragmatic as possible our team uses this approach when implementing ServiceNow is to rely on the configuration as much as possible and only customise when a requirement can’t be met with a simple configuration.

Resource

Where to make styling changes in your Service Portal

February 11, 2019February 13, 2019
by Nicole Bailey

Demonstrated by –
Darren You
SERVICENOW TECHNICAL CONSULTANT
Tribe – ITSM

Category: Resource

5 ways to rock an agile transformation.

1. Assemble a diverse team

2. Rethink the manager’s role

3. Apply deadline pressure

4. Visualize progress

5. Innovate through conflict

Firstly let’s look at a re-working our two definitions to fit ServiceNow.

Why then companies customise?