Skip to content
Enable Professional Services
  • Home
  • Our Story
    • Case Studies
    • CSR
  • Services
    • All services
    • CASE
    • IRM
    • IoT
    • Industry Solutions
    • Tips & Resources
  • News
    • Insights
    • Events
  • Careers
  • Contact
Site Search
News

Engagement Messenger for CSM in Quebec Release

  • March 3, 2021March 18, 2021
  • by Nicole Bailey

The customer service portal that comes out of the box with ServiceNow Customer Service Management (CSM) is great as it is; it is a feature-packed engagement portal ready for use by any customer who implements ServiceNow CSM.

However, during a number of our recent implementations, we have noticed that several organisations have an existing portal that is embedded with their teams and customers, and integrated with their systems. We have noticed there is very little appetite to fully replace this (portal) and migrate into ServiceNow. This often leads to challenges in keeping a seamless customer experience, like initiating ServiceNow chat or perhaps raising a new case while outside of the ServiceNow Customer Service Portal. To solve this, customers looked at other options like doing a URL redirection, building custom APIs or dare I say it… iFrames!

Introducing Engagement Messenger

Engagement Messenger, which came out in the Quebec release is something to be excited about. Engagement Messenger seamlessly extends the ServiceNow customer self-service experience to third-party portals.

    • Provides an in-context experience on existing websites or mobile websites for customers to access services.
    • Allows the integration of customer support capabilities via no or low code configuration.
    • And goes beyond single widgets to provide a pre-packaged set of capabilities, empowering customers to resolve issues faster.

This means that ServiceNow customers can now manage the end-to-end user self-service experience in one central location (ServiceNow), and deploy that experience where it’s most convenient for their end-customers.

Are you interested in taking full advantage of these and other features available in the Quebec release? Enable Professional Services can help with our Fast Track Upgrade Package.

For 10k, Enable can get you to Quebec FAST through Enable’s Fast Track Upgrade Package.

Register your interest here now!

Pooja Singh – Lead Consultant, CASE
Celebrating Women in Tech
Nicole Bailey

nicole.b@enableps.com
CSX Elite Servicenow partner Enable Enable Professional Services help with ServiceNow ServiceNow

Related articles

Benefits of full platform integration…
How to remain compliant under…
Enable introduces Work from Anywhere…
Enable achieves GRC Product Line…
How Enable is winning the…
Ardent Leisure digitises safety checks…
2021 April New Starters
Chris Fenton – Senior Technical…
2021 March New Starters
2021 ServiceNow APJ IT Workflow…

Recent Posts

  • Benefits of full platform integration & built-in APIs
  • How to remain compliant under Security Legislation Amendment Bill 2021
  • Enable introduces Work from Anywhere & Extended Leave Policy
  • Enable achieves GRC Product Line Achievement
  • How Enable is winning the race for the best ServiceNow talent

Recent Comments

    Archives

    • February 2022
    • December 2021
    • August 2021
    • May 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019

    Categories

    • Awards
    • Case Study
    • Events
    • News
    • Resources
    • Uncategorized

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    BACK TO TOP
    • Home
    • Our Story
    • Services

    Enable Professional Services

    • Contact
    • Terms of use
    • Privacy
    © 2022 Enable Professional Services