What is eBonding?
With respect to ServiceNow, eBonding means the creation of bi-directional integration across ServiceNow applications.
The main benefit of an eBonded solutions is that they typically provide a “synchronised” exchange. This means that data is shared automatically and two applications will always have matching data. This can reduce the amount of manual intervention normally required to sync the systems.
Automation and simplification are the keys to improving efficiency and saving both time and money. eBonding helps in this by simplifying an array of tasks and keep the required system in sync to deliver requests efficiently.
ServiceNow out of the box (OOB) capability provides setting up of two eBonded systems using Integration Hub. It uses common integration patterns to synchronise incidents across different ServiceNow instances.
Availability out of the box OOB:
ServiceNow eBonding spokes provide out of the box actions which helps in the synchronisation:
- Create Remote Incident action
- Lookup Remote Incident action
- Update Remote Incident action
In order to have eBonding in place, a HTTP connection record should be created by providing the credential for authentication and details of the URL to be connected.
**The ServiceNow eBonding spoke is included by default in your instance and doesn’t require an Integration Hub or Orchestration subscription.
Avinash Kumar Sharma
Senior Technical Consultant
Learn more about Avinash – follow on LinkedIn – https://www.linkedin.com/in/avinash-kumar-sharma-378a9466/