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Employees first in latest Quebec release

  • February 22, 2021March 3, 2021
  • by Nicole Bailey

HRSD enhancements & updates in Quebec release

With much anticipation for the Quebec release of the ServiceNow platform, we have been excited to read through the latest enhancements in anticipation of supporting our customers in upgrading to the latest platform. When it comes to HRSD there are a number of enhancements in Case Management and the Employee Service Center that are worth the wait.

Some of the high-level updates are listed below.

Case and Knowledge Management
Virtual Agent and NLU for HR Service Delivery

  • Duplicate and extend pre-built conversation flows
  • Expand your conversation library
HR Predictive Intelligence Workbench

  • Reduce manual effort by predicting the right assignment group for all HR cases
Machine learning solutions for HR Service Delivery

  • Help HR agent resolve the current case by displaying similar closed cases
  • Provide recommendations from closed cases or knowledge articles
Employee Relations Performance Analytics dashboard

  • Provide historical trends and data comparisons on Employee Relations cases

 

Employee Service Center
User Experience Analytics for HRSD

  • Visualize metrics and interactions
  • Identify areas of improvement
Alumni Service Centre

  • Stay connected with your company’s alumni
Campaign preview

  • Preview your campaign content prior to publication
Journey Accelerator

  • Create templates so that managers can develop, customise, and track important employee transition plans
  • Individual employees can quickly view, understand, update, and track transition tasks

 

Are you interested in taking full advantage of these and other features available in the Quebec release? Enable Professional Services can help with our Fast Track Upgrade Package.

For as little as $10k we can help prepare your HRSD platform for an upgrade to Quebec.

Download the brochure and register to speak to our ServiceNow specialists today to take advantage of our ‘Upgrade at Speed’ package, and see how you too can benefit from working with the most qualified, certified and capable Elite ServiceNow partner in the APJ region.

ServiceNow’s Connected Operations Store release
Get up to date on the Quebec Release
Nicole Bailey

nicole.b@enableps.com
Elite Servicenow partner Enable Enable Professional Services ESX help with ServiceNow ServiceNow

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