Sydney-based consultancy Enable Professional Services has become the first local ServiceNow partner to crack Elite status in the SaaS vendor’s partner program.

ServiceNow added an elite tier to its partner program as part of a May 2019 program re-launch. Elite partners typically specialise in five or more ServiceNow products across the IT, employee experience and customer service workflows and has established operations in multiple geographies.

Enable Professional Services (EPS) has five Australian offices, plus presences in India, Thailand, Singapore and Hong Kong.

“I’m thrilled Enable has been recognised as the first homegrown Elite Partner in the APJ region,” said Enable’s Managing Director, Bruce Hara, who added that EPS has over 220 staff dedicated to ServiceNow and plans a further 30 hires by June 2020.

“We have Enable tribes dedicated to HR, CSM, ITBM, ITOM, ITSM, GRC, SecOps and Architecture, so we can deliver the full suite of ServiceNow offerings with experienced, certified consultants who not only understand the platform, but the business challenges, context and priorities driving it,” Bruce added.

Managed services helped EPS score its new status: the company’s Customer Advisory & Support by Enable (CASE) product is now live and offers subscription customers an evolved advisory and managed service offering. It also gives EPS annuity revenue!

“A big congratulations to Enable for achieving Elite status. This status is a testament to Enable’s deep industry expertise, and capabilities to drive organisation-wide digital transformation for our joint customers,” said Mitch Young, SVP, APJ, ServiceNow.

“Our key partners have a shared focus on creating great work experiences and unlocking productivity, to change the way work gets done.”

ORIGINAL ARTICLE SOURCE: https://www.crn.com.au/news/enable-professional-services-becomes-elite-servicenow-partner-531027