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Enhance self service with Virtual Agent and IntegrationHub (CCB1232-K21)

  • April 28, 2021April 28, 2021
  • by Nicole Bailey
Details
Date:

May 22

Time:

15:30 - 15:30

Password resets in ADFS have been a major challenge and contribute to one of the major shares of calls received by service desks. Converting these calls into a self-service activity improves the user experience greatly apart from the related efforts and cost savings. With the help of a Virtual Agent powered by Integration Hub and NLU, the session intends to demonstrate a self-service feature to reset user passwords in Active Directory from a publicly accessible topic. The session will explore Action Controls in Virtual Agent which is a new feature in Quebec and will be used to directly access the Active Directory and Twilio spokes from the designer.
Register for this session by adding it to your list from the link below.
Why is my perfectly written code not working – let’s investigate why? (CCL1245-K21)
Fireside chat with Dreamworld: IoT and cold storage monitoring (SES1557-K21)
Nicole Bailey

nicole.b@enableps.com

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