Industries
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Telco Industry Solution
Dynamic Catalogs
Dynamic Catalog – a telecommunication industry solution to provide Business-to-business (B2B) customers with a consumer-like experience.
As part of the ServiceNow Partner Industry Solution Program, the Dynamic Catalog extends ServiceNow’s out-of-the-box Customer Service Management Security Model and provides Telco business customers the ability to tailor products and offers based on their customers’ profiles. The solution is now available on the ServiceNow Industry Partner Solutions Showcase – LINK
For a Telco customer, dynamic catalog can improve workflow by reducing time spent online, removing manual steps, and reducing the cost of operations for both front and back office. The solution can enhance customer experience, reduce maintenance costs and increase the velocity of sales by deploying customer-aware service catalogs.
Technical Features
Service Portal
TSM integrated with ITSM
Adheres to the out of the box TSM agent security model
Provision of an additional agent security model for ITSM
Automations using Flow Designer and REST Integrations
Functional Features
Telecommunications Service Management with TSM portal
Dynamically Tailored Customer Self Service Catalog
Ability to provide pricing based on customer profile
Customer aware Service Catalogs and Pricing
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CONTACT US
Would you like more information from our Telco team? Register for your free Dynamic Catalog demonstration and consultation session.