INTERNET OF THINGS (IoT)
The Internet of Things (IoT) — traditionally associated with smart home devices and gadgets — has evolved rapidly into industrial applications. This new generation of smart sensor technologies gives companies new ways to manage and monitor physical objects and assets. And it generates significant streams of data as part of the solution. However, this raw data is useful only if it is turned into actionable information.
We’re here to implement a ServiceNow system of action for your IoT and smart operations strategy.
IoT is becoming more strategically important as the cost of sensor hardware and communication channels falls, and as sensor technology keeps innovating.
By leveraging machine learning and artificial intelligence to analyse the data generated by your smart sensors, you can benefit from insights into your sensor operating environments. Those insights can then drive your digital transformation initiatives.
An IoT strategy in commercial applications delivers value by using data in three main areas:
Where is the asset?
What is it doing?
Switch it on or off
Direct it to another location
When will the part fail?
When will the container be full?
When will the operating temperature be too hot/cold?
What can I do to prevent a failure or issue?
Move from providing equipment for sale to thinking about Hardware as a Service (HaaS)
Drive outcomes based business models (e.g. move from selling a compressor to selling the delivery of compressed air)
Provide value added services through data analytics
WE WORK WITH THE 4 LAYERS OF IoT
(WITH THE RIGHT PARTNER)
It’s not easy to identify and manage IoT solutions. So, a lot of organisations become stuck in a pilot stage. But a focus on business outcomes and the expected benefits can help you find a successful IoT solution.
Another tip is to avoid starting your IoT and Smart Operations journey by choosing from the sensor technologies available today. Instead, start your IoT projects with a pilot deployment that focuses on a specific use case, and that has clear objectives and key results. We can help you address five key questions:
- Is IoT relevant to your organisation?
- How do you identify the demand and use cases for IoT?
- What are the options for addressing the demand?
- What are the strategy and goals for an IoT solution?
- How do you leverage your IoT solution to extend into digital transformation?
From this initial work with us, you should end up with a clear strategy and roadmap for implementing your first IoT solution. From there, we can provide you with an end to end service through to successful deployment.
WE MAKE IT
EASY TO CONNECT
The adoption of IoT is driving disruption in traditional industries. Companies are starting to adopt outcomes based business models — for example, rather than selling compressors, a company can sell compressed air as a service. In this example, the company owns and maintains the compression equipment, and its customers pay a consumption based fee for the service provided (namely, compressed air).
We implement the following ServiceNow modules to support this new business model:
Sensors monitor the condition and use of an asset, and provide real-time consumption data and costs to customers via the portal. Any service reduction or interruption related to the asset immediately raises an alert that can trigger a work order or maintenance request.
ServiceNow’s field service management capabilities manage the work order triggered by the sensor. The work order can be assigned to a mobile maintenance team, based on the team’s proximity to the client site, their capabilities, and onboard spare parts.
Customers can interact with the service provider through a user friendly portal to order more equipment, raise support cases, and view their service use. They can also access a catalogue of services and products related to their industry and based on their service contract entitlements.
The customer’s contract, expiry date, commercial model and entitlements can be stored and managed within ServiceNow.stored and managed within ServiceNow
Any alerts received from an IoT device can trigger an issue or risk within ServiceNow, prompting an appropriate action.
ServiceNow can track maintenance team allocations based on their certifications and capabilities. Work order assignment factors in any need for specialised resources (such as working at heights or in confined spaces).
All data received from sensors can feed into the overall asset management and maintenance planning within ServiceNow. In this way, your ServiceNow platform uses machine learning and AI to predict issues within assets before they occur, and to optimise a condition based maintenance plan.