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IoT & SMART OPERATIONS
Enabling Smart Operations through the Industrial Internet of Things, powered by ServiceNow.
WHERE CAN WE TAKE YOU?
INTERNET OF THINGS
The Internet of Things (IoT), traditionally associated with smart home devices and gadgets, has evolved rapidly into industrial applications. This new generation of smart sensors technologies provide companies with new ways to manage and monitor physical objects and assets while generating significant streams of data as part of the solution. However, this raw data is only useful if it is turned into actionable information.
ServiceNow is perfectly positioned to be the system of action as part of an IoT and Smart Operations strategy. Enable Professional Services, an Elite Partner of ServiceNow, has been developing solutions and capabilities around IoT and Smart Operations that can be leveraged by ServiceNow customers.
WE CAN GUIDE
YOU ON THE
The steady decrease in the cost of sensor hardware and communication channels, as well as the innovation in sensor technology are giving rise to the strategic importance of IoT for companies.
Leveraging machine learning and artificial intelligence to analyse the data generated by smart sensors will also allow companies to benefit from new insights into their operating environments. This, in turn, will assist companies in their digital transformation initiatives.
The application of an IoT strategy in commercial applications delivers value by using data in 3 main areas:
- Where is the asset?
- What is it doing?
- Switch it on or off
- Direct it to another location
- When will the part fail?
- When will the container be full?
- When will the operating temperature be too hot/cold?
- What can I do to prevent a failure or issue?
- Moving from providing equipment for sale to Hardware as a Service (HaaS)
- Driving outcomes-based business models (compressed air delivered vs. purchasing a compressor)
- Provide value added services through data analytics
4 LAYERS OF IoT
(WITH THE RIGHT PARTNER)
Identification and management of IoT solutions is not an easy undertaking. This often results in organisations becoming stuck in a pilot stage for IoT solutions. One key aspect that will determine the success of an IoT solution is the focus on the business outcome and expected benefits.
IoT and Smart Operations solutions should not be driven by technology or the plethora of sensors available today. Companies succeeding with IoT projects start with a pilot deployment focused on a very specific use case with clear objectives and key results.
Enable will assist you on this journey by addressing the 4 key questions below:
- Is IoT relevant to your organisation?
- How do you identify the demand and use cases for IoT?
- What are the options for addressing the demand?
- What is the strategy and goals for an IoT solution?
- How do you extend that into digital transformation to leverage the Internet of Everything?
A key outcome of this initial stage is a clear strategy and roadmap for the implementation of your first IoT solution. Enable will provide you with an end to end solution, addressing all layers required for a successful deployment.
WE MAKE IT
Driving digital transformation through IoT and Smart Operations
The adoption of IoT is driving disruption in traditional industries. Companies are starting to adopt new, outcomes-based business models: rather than selling compressors a company can introduce a new service – selling compressed air as a service.
The client does not own any of the equipment required as part of the service – they pay a service fee based on consumption only. The provision and maintenance of the equipment are managed by the service provider.
THE RIGHT PARTNER
When it comes to smart operations and digital transformation the key to success is choosing the right team. With Enable you will get full support with getting the right end-to-end solution.
ServiceNow supports this new business model through several modules:
Sensors monitor the flow of air and provide real-time consumption data and costs to customers via the portal. Any reduction or interruption in airflow will immediately raise an alert that can trigger a work order or maintenance request
The work order triggered by the sensor is managed within the field service management capabilities of ServiceNow. The work order can be assigned to a mobile maintenance team based on their proximity to the client site as well as their capabilities and onboard spare parts.
Clients can interact with the service provider through a user-friendly portal to order more equipment, raise support cases and view their usage. Clients can also access a catalogue of services and products related to their industry and based on the entitlements in their contract.
The client’s contract, expiry date, commercial model and entitlements can be stored and managed within ServiceNow
Any alerts received from an IoT device can also trigger an issue or risk within ServiceNow, with an appropriate action to be taken.
ServiceNow can also track maintenance team allocation based on certifications and specific capabilities. Work order assignment will factor in if any of the maintenance work requires specialised resources, such as working at heights or in confined spaces. These tasks will be assigned to the appropriate resources with valid certifications.
All data received from sensors via ServiceNow can feed into the overall asset management and maintenance planning within ServiceNow. Leveraging machine learning and AI ServiceNow can predict potential issues within assets before they occur as well as optimise maintenance as part of a condition-based maintenance plan.
Enable your business with Enable
Contact Enable today to discuss you IoT needs and how we can connect your business.