Murdoch University is a public university in Perth, Western Australia, with campuses also in Singapore and Dubai. It began operations as the state’s second university in July
1973, and accepted its first undergraduate students in 1975. Its name is taken from Sir Walter Murdoch (1874–1970), the Founding Professor of English and former Chancellor
of the University of Western Australia. Murdoch is a verdant university and a member of the Innovative Research Universities.
The Key Drivers for the ServiceNow Project
Murdoch University is actively partnering with several other international universities to attract international students to study at Murdoch University.
The process of articulating existing qualifications and courses into the Murdoch academic structure to allow students to obtain credits for prior studies was a paper based process with a complex set of tasks. The articulation of a single course could take several months to complete under the current manual process and this was no longer acceptable.
The focus was to simplify the articulation process with automation. The new ServiceNow supported ‘articulation’ process was expected to provide users with enhanced visibility of the status of requests and a reduction in processing time.
-Streamlining the articulations process at Murdoch University The University of Western Australia worked closely with Enable Professional Services to deliver an optimised and automated process for managing the articulations process within the university. The new solution features a customised services portal and allows both Murdoch University staff and international partners to access and interact with the process.
The new process reduced the processing time for the articulation applications and improved visibility of the overall progress of the applications via the service portal.
Enable also worked closely with the University to configure and implement an HR case management solution on
ServiceNow. Prior to the implementation of the case management solution the HR team relied on 4 shared mailboxes to
manage all HR related enquiries and requests. This process had become slow and cumbersome due to its manual nature.
Automation of the email process reduced manual effort required and increased visibility to all users who interact with the HR request process.