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Case Study

Custom Application Case Study – Globetrotter

  • May 5, 2020
  • by Nicole Bailey

Globetrotter Travel Agency improve its “Incentives and Rewards” offering to meet customer demands.

OVERVIEW:

Globetrotter wanted their customer-facing interface/website to be simple to understand and easy to use. Additionally, the solution had to be easy to support and easily extendable for new customers.

 

READ THE FULL CASE STUDY HERE:

Globetrotter – Custom App Case Study

 

 

 

Case Study

HRSD Case Study – RMIT

  • May 5, 2020May 5, 2020
  • by Nicole Bailey

RMIT University improves its HRSD to a secured Complex Case Management to
achieve the confidentiality of their HR Cases at the next level

OVERVIEW:

Complex cases were managed via emails and the existing HR case management solution could not be used as the cases were open to all the HR departments.

 

READ THE FULL CASE STUDY HERE:

RMIT – HRSD Case Study

 

 

 

Case Study

ITSM Case Study – Treasury Wine Estates

  • May 5, 2020May 5, 2020
  • by Nicole Bailey

The ICT department improves its internal business processes by making
enhancements to its current ServiceNow configurations

OVERVIEW:

Before the implementation of the enhancements for  Treasury Wine Estates, they identified a lack of governance around the ServiceNow environment.

 

READ THE FULL CASE STUDY HERE:

Treasury Wine Estates – ITSM Case Study

 

 

 

Case Study

Service Portal Case Study – ESS Compass Group

  • May 5, 2020
  • by Nicole Bailey

ESS/Compass Group improves requests
efficiency by focusing on UI features.

OVERVIEW:

Compass was a current ServiceNow customer but wanted to build a portal to use onsite for
their external customers to lodge requests for their services.

 

READ THE FULL CASE STUDY HERE:

ESS – Service Portal Case Study

 

 

 

Case Study

ITSM Case Study – Aqura

  • April 22, 2020April 23, 2020
  • by Nicole Bailey

Aqura needed a single platform to support its internal/external ITSM processes

OVERVIEW:

Aqura Technologies with the help of Enable elevated their maturity in terms of their ITSM processes using the NOW platform

 

READ THE FULL CASE STUDY HERE:

AQURA – ITSM Case Study

 

 

 

Case Study

ITOM Case Study – AEMO

  • April 22, 2020April 22, 2020
  • by Nicole Bailey

AEMO had a desire to increase the accuracy of their current data, and open the door to opportunities for further automation development beyond this project.

OVERVIEW:

The Australian Energy Market Operator (AEMO), along with Enable expertise, made an array of gas and electricity market, operational.

 

READ THE FULL CASE STUDY HERE:

AEMO – ITOM Case Study

 

 

 

Case Study

ITSM Case Study – RAPO

  • April 22, 2020
  • by Nicole Bailey

ITSM/ITOM Service Catalog and Order Guide

OVERVIEW:

Ricoh chose ServiceNow as the core engine and integrated IT management suite for IT process automation and governance

 

READ THE FULL CASE STUDY HERE:

RAPO – ITSM Case Study

 

 

 

Case Study

ITSM Case Study – REECE

  • April 22, 2020
  • by Nicole Bailey

High-Security Activation & Security Hardening

OVERVIEW:

Reece Limited uses ServiceNow tool for IT service management, showroom display, facility management, procurement, vendor management, field services and several other custom applications built on ServiceNow

 

READ THE FULL CASE STUDY HERE:

Reece – ITSM Case Study

 

 

 

Case Study

CSM Case Study – ASAHI

  • April 7, 2020April 22, 2020
  • by Nicole Bailey

Remove manual handling with a single step system of action

OVERVIEW:

Enable assisted Asahi to set up one single system of action across business units to facilitate ease of communication between customers and support staff providing visibility of requests and cases.

 

READ THE FULL CASE STUDY HERE:

ASAHI – CSM Case study.pdf

 

 

 

Case Study

Remote Working Case Study – AIIA

  • April 7, 2020April 30, 2020
  • by Nicole Bailey

Remote working and collaboration is the new normal

OVERVIEW:

The 2020 pandemic has called for a different way of working. A huge change is that organisations need their people to work remotely. We’ve always worked this way at Enable, and we can help your workplace do it too.

Here, we’re proud to explain an example that is helping thousands of organisations across Australia, and hopefully keeping many more thousands of people in work.

 

READ THE FULL CASE STUDY HERE:
AIIA – Remote Working Case Study

 

 

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