Enable Professional Services announces Dynamic Catalog with ServiceNow to provide B2B customers with consumer-like experiences
Sydney, Australia — 28th January 2021 — Enable Professional Services today announced Dynamic Catalog, a telecommunication industry solution, to provide B2B customers with a consumer-like experience. As part of the ServiceNow Partner Industry Solution Program, the Dynamic Catalog extends ServiceNow’s out-of-the-box Customer Service Management Security Model and provides Telco business customers the ability to tailor products and offers based on their customers’ profiles. The solution is now available on the ServiceNow Industry Partner Solutions Showcase.
For a Telco customer, dynamic catalog can improve workflow by reducing time spent online, removing manual steps, and reducing the cost of operations for both front and back office.
The solution can enhance customer experience, reduce maintenance costs and increase the velocity of sales by deploying customer-aware service catalogs.
Enable Professional Services’s continued success comes from our focus on achieving customer success and working with businesses to do things they’ve never done before.
“The Dynamic Catalog leverages ServiceNow’s new Telecommunications Service Management module and is designed to compliment the Order Management Functionality”, said Nidhin Jacob, Enable’s Practice Director for Telecommunications. “Organisations using this solution have seen over 20% improvement in the time and effort to release a new product.”
ServiceNow Industry Partner Solutions extend ServiceNow’s capabilities to deliver industry-specific apps and services that are tailored to customers’ unique digital transformation needs.
MORE ABOUT ENABLE PROFESSIONAL SERVICES
Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.
We’ve been recognised as ServiceNow’s Global Services Excellence Partner of the Year and 2020 APJ Elite Partner of the Year. And our fast growth has been highlighted by our 3 time CRN Fast50 achievements in 2017, 2018, 2019.
Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do. Our Principal Consultants and consulting and delivery team bring many years of experience and innovation across all ServiceNow modules, including HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM.
Headquartered in Australia, we have offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, plus centres of excellence (with development teams) in Noida and Bangalore, India. We cover the south and north Asia markets through our offices in Singapore, Hong Kong, Thailand and Malaysia
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Contact for further information:
+61 424 767 931
If you are interested in knowing more about Enables Dynamic Catalog solution