Skip to content
Enable Professional Services
  • Home
  • Our Story
    • Case Studies
    • CSR
  • Services
    • All services
    • CASE
    • IRM
    • IoT
    • Industry Solutions
    • Tips & Resources
  • News
    • Insights
    • Events
  • Careers
  • Contact
Site Search
News

IN THE NEWS – Partner Spotlight

  • June 9, 2020June 23, 2022
  • by Nicole Bailey

When Bruce Hara launched Enable in 2014, the Australian tech entrepreneur’s goal was to bring consumer-grade software experiences to the workplace.

It wasn’t until he hired his first employee, Josh Bateson, who suggested they partner with ServiceNow to help propel the new business, that he realized the power of the Now Platform. Today Enable is a valued ServiceNow partner that helps organizations throughout the Asia-Pacific region achieve their digital transformation goals.

Based in Sydney, Enable has offices across Australia and in Singapore, Hong Kong and Philippines. They also have delivery teams in India, operating out of facilities in Bangalore and Noida. Enable was recently honoured as ServiceNow’s APJ Elite Partner of the Year for 2020.

Enable has about 200 customers. The firm has a strong presence in telecommunications, banking and insurance, the energy sector, and the public sector, where it works with state and federal governments across Australia, Singapore and Hong Kong. Hara’s team helps clients in functions ranging from customer service and human resources to governance risk and compliance and security. They also have a strong capability in IT Service and Operations Management, having been ServiceNow’s 2019 APJ IT Workflow Partner of the Year.

We called Hara to learn how Enable has managed through the COVID-19 pandemic and to get his take on business conditions in the region. Below are edited excerpts from our conversation.

Person drinking coffee

How is your business holding up during this crisis?

We’ve held up very well across all our offices. It’s been a significant challenge, but I’m incredibly proud of our team. We’re fortunate that we’re an organization that lives and breathes digital transformation. So, our teams already had the ability to work from anywhere. Since the pandemic began, we’ve done everything remotely, from kicking off new projects to celebrating ‘go lives’ with customers.

It’s been a perfect showcase of our methodology, The Enable Way, which we use to deliver projects and engage our customers. At Enable, we’ve shown customers how remote working can be responsive, collaborative, innovative and highly successful. We’ve enjoyed this collaboration with our customers and setting up success in the new ‘normal’ for us all.

What about your customers?

Very noticeable has been the starkly different abilities of businesses and government departments that have been progressive in their digital transformation, compared with those that haven’t. This difference is not simply about the ability to function remotely, but the ability to thrive remotely. It is the ability to access everything you need via mobile devices, regardless of your function, seniority or geography. To know your work platforms are accessible from anywhere and secure. To know your staff can breathe a little easier because they’re set up for success. To know your customers can still rely on the services and products that you provide them.

We partner with many of Australia’s state government departments of education. It’s been inspiring to see how they’ve adapted and successfully provided infrastructure and services enabling thousands of schools to deliver education remotely throughout the pandemic. Government departments that have invested in digital platforms like ServiceNow have reaped the benefits of their progressive decision making. As a result, they have more time and energy to focus on their mission and supporting citizen services.

Another positive show of intent is our large enterprise customers prioritizing their ongoing digital transformation throughout the pandemic. We’ve closed multiple A$1 million-plus deals over the past three months with financial services, energy, transport, property and telecommunications businesses. These projects are across the Now Platform, including CSM, GRC, Security Operations, HR and IT workflows.

What are the biggest growth areas for Enable right now? 

As a pureplay ServiceNow partner, we’re more excited than ever about the growth and maturity of the platform. We’re complementing our award-winning ServiceNow capability and certifications with advisory and industry-specific solutions for telecommunications, financial services, energy and utilities, as well as the public sector. Bill McDermott’s statement about ServiceNow being the “platform of platforms” aligns with the opportunity that we strive to create for our customers. For them, there is tremendous opportunity to improve service management across their enterprise, continually improving the service experience and efficiency for their staff and customers.

Our role is to advise and enable our customers to get there quickly and achieve the enormous value associated with digital transformation. We’re doubling down on our platform capability, growing our practices and teams dedicated to CSM, GRC and HR. We’re investing further in our IT consulting capability, specifically IT Operations Management and the business value that can be created via the common service data model (CSDM). Our customers are telling us that our advisory services dedicated to their sectors, along with our experienced ServiceNow practices and capability, make us a one-stop-shop for their ServiceNow roadmap.

We’re also making it easier for our customers to stay ahead of the game with their investment in ServiceNow, via our subscription offering: Customer Advisory and Support by Enable, or CASE. Right now, organisations need to be agile. They need ways to deliver their services while managing costs. They need pragmatism and flexibility from their consulting partners. Our CASE offering provides that assistance, from advice and road mapping, to project work, to mentoring, training and even capability building. Essentially, it’s what you need when you need it. At the same time, a range of CASE entitlements keeps a customer’s ServiceNow platform secure, healthy and upgraded.

How do mobile platforms play into your strategy? 

100% of our projects have an embedded mobile strategy. In every industry, whether it’s B2B or B2C or the public sector, it’s imperative to provide services to customers, employees and citizens via an easily accessible platform. In the age of being able to work from anywhere, staff and customers should be able to trigger requests and workflows that extend through an organization’s back end to be resolved.

It’s not necessarily about an organization being able to provide its full offering on a mobile platform. Pragmatism should override perfection. We aim to get minimum viable products to market that are secure and useful, and then continuously improve them based on customer and user feedback.

What have you heard from your customers about how business will change after the pandemic?

We’re consistently hearing from executives that they are prioritizing the ability of their staff to operate remotely at a moment’s notice. Accepting a remote workforce means you can access the best talent wherever they may be. I think smart CEOs are going to be rethinking how they orchestrate virtual workforces to get the best outcomes for employees, customers and shareholders.

The pandemic will disrupt traditional industries beyond what was already happening. Will we still need all that corporate office space? Will central business districts ever be as busy and bustling? What about the public infrastructure and transport that supports them?

Also, globalization led workplaces to spend huge amounts on travel for meetings and conferences. I think there’s likely going to be some new thinking around that spend as well. How we’re now working will, at least in part, be the way we work ongoing. That is, a lot of people can work from anywhere, at flexible times, in outcome-driven ways. Success is all about what a person does and how well they do it.

Are you hiring nowadays? What’s your sense of the IT market in your region? 

We’ve continued to hire and grow our team during the pandemic. First and foremost, we’re an organization that works with customers on their digital transformation, in ways that uphold their business priorities. So, we need people who can engage and consult with customers at all levels. As a dedicated ServiceNow partner, we’re also on the lookout for talented developers and architects with deep platform knowledge and strong technical capabilities.

What are your key learnings from the pandemic? 

Companies with great cultures and trust in their people, partners and processes can do amazing things in a very short space of time.

Pragmatism and a focus on continual improvement crushes the idea of perfection every time. Let’s remember this as we continue collaborating and innovating post-pandemic.

Digital transformation, when delivered in concert with a focus on assisting people is the biggest opportunity of our time.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Read the full article here

https://blogs.servicenow.com/2020/partner-spotlight-enable.html

News

CSM Product line achievement – achieved!

  • February 24, 2020March 18, 2020
  • by Nicole Bailey

This may not be breaking news to you…

 but to us it’s still pretty special!


At Enable we strive to be recognised as Australia Pacific’s largest, most awarded and most qualified Elite ServiceNow partner.

 

So far, we are proud to be ticking all those boxes.

 

Our latest product line achievement, our 9th, is no small feat and means that we are the first Australian partner to achieve the CSM badge.

Product Line achievements

We are so pleased to announce that Enable is the first Elite ServiceNow partner to achieve 9 product line achievements in the ServiceNow partner program.

We are the first Australian based partner to achieve the product line achievements across all 4 workflows in the Now Platform, this includes product line achievements for:
• IT workflows (ITSM, ITOM, ITBM)
• Employee Workflows (HR, ITSM)
• Customer Workflows (CSM, ITOM)
• Now Platform (App Engine, App Store)

CSM and Enable

When it comes to choosing a partner for a CSM implementation, choose Australia’s most qualified, certified and largest ServiceNow Partner.

Our numbers speak for themselves
When it comes to CSM implementations, our stats tell a big story.

9.6 average CSAT Score
17 CSM implementations completed in 2019
21 Certified CSM specialists
9 product line achievements

 

Don’t take our word for it

Here is what our other CSM customers had to say:

News

Gartners Magic Quandrant lists ServiceNow as a true leader

  • January 21, 2020February 2, 2020
  • by Nicole Bailey

Magic Quadrant for IT Service Management Tools

IT service management tools are vital for infrastructure and operations organizations to support and deliver IT services. Gartner has conducted research comparing ITSM partners across the globe. The research profiles vendors in the enterprise ITSM tool market to help I&O leaders judge how these providers align with their current and future roadmaps.

Market Definition/Description

Gartner defines the IT service management (ITSM) tools market as follows: ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services and the IT organization’s responsibility in delivering these services – Read full report here.

ServiceNow Profile

ServiceNow offers one ITSM product, ServiceNow IT Service Management, targeted at organizations with various levels of I&O maturity. ServiceNow IT Service Management is evaluated in the Critical Capabilities companion research.

Strengths

  • ServiceNow has global reach with local sales and support organizations and strong brand recognition. It dominates customer shortlists, and its ITSM tool revenue market share has grown to more than triple that of its closest competitor.
  • Although many of its competitors rely on third-party partnerships for AI and machine learning, ServiceNow has made several platform-level acquisitions (for example, DxContinuum, Qlue and Parlo) to add native functionality and successfully sells AI and ML functionality as add-ons to its ITSM product.
  • As a result of ServiceNow’s dominant market position, its platform has helped build a strong partner ecosystem, including professional services and integrations.

Cautions

  • ServiceNow has restricted support to the current and previous versions of the product, which requires customers to perform an upgrade at least once every year. This can strain customers with limited resources to support their ITSM implementations.
  • Interactions with Gartner clients indicate that organizations with low I&O maturity struggle to demonstrate sufficient value from their ServiceNow investments. Functionality to track improvement initiatives that drive maturity requires an ITSM Professional license, which comes at a significantly higher cost.
  • Gartner clients report that frequent changes in licensing policies and bundling make product renewals challenging.

Enable and ServiceNow

With the right ServiceNow Partner and some careful roadmap planning, Enable can guide you through your ServiceNow journey with ease. We are Asia Pacific largest, most qualified and most certified SerivceNow Partner.

Want to know more?

Contact Enable today to see which ServiceNow products can help to digitize the work you have to do, so you can do the work you love – powered by ServiceNow.

    Contact us




    Events

    Are you Instafamous?

    • November 20, 2019November 20, 2019
    • by Nicole Bailey

    Did we snap you in our InstaFrame at the Now at Work – SydneyExpo?

    View our full Insta Wall of Fame.

         

     

    News

    Enable Professional Services is now an Elite Partner of…

    • September 25, 2019
    • by Nicole Bailey

    Enable Professional Services is excited to announce it is a ServiceNow Elite Partner. This highest level of partnership recognises Enable’s outstanding customer satisfaction, successful implementations across all ServiceNow modules, and number and quality of certified staff.

    Enable’s Managing Director, Bruce Hara, said “I’m thrilled Enable has become the only home grown Elite Partner in the APJ region. Our team sticks to our values of being pragmatic, passionate and committed, and I’m proud to see that mindset produce amazing project outcomes and customer satisfaction.”

    The ServiceNow Partner Program recognises partners based on their experience, expertise and specialisations. Enable’s achievement of the Elite Partner designation (the highest possible) also reflects the company’s customer success and depth of knowledge.

    In this way, the partnership designation helps organisations choose a ServiceNow partner that is proven to be up to date with the ever-expanding capabilities offered by ServiceNow.

    “Our dedicated ServiceNow team is 220+, and we’re looking to reach 250+ by June 2020. We have Enable tribes dedicated to HR, CSM, ITBM, ITOM, ITSM, GRC, SecOps and Architecture, so we can deliver the full suite of ServiceNow offerings with experienced, certified consultants who not only understand the platform, but the business challenges, context and priorities driving it,” said Bruce.

    He acknowledges four factors underpinning Enable’s accomplishments:

    • Hitting stretch revenue targets. Enable achieved 100% of its revenue target in 2018-19, which was over 60% year-on-year growth. Back-to-back CRN Fast50 awards testify to the company’s ongoing growth (and Enable is looking to earn another one this year).
    • Growing sustainably. Both Enable’s Hong Kong and Singapore businesses delivered customers in the company’s top 10 revenue list for the year. These businesses are already sustainable and profitable, and a new Bangkok office and two delivery centres in India add to Enable’s potency in the region.
    • Customer Advisory & Support by Enable (CASE) is now live, with subscription customers able to ensure they’re getting maximum ROI from their ServiceNow instance. CASE is a maturing of Enable’s advisory and managed service offering, and gives the company an annuity revenue stream.
    • Building a quality leadership team. Specifically, Suzanne Gerrard and Paul Thomason added significant capability when they joined Enable in the past 18 months as General Manager of Australia and Director of Strategy and Innovation respectively.

    Commenting on the year ahead, Bruce said, “Enable has never been better positioned to take advantage of a buoyant market, leveraging our current position as the APJ market leader for ServiceNow consulting, and creating further opportunity for ourselves and our customers.”

    Recent Posts

    • Benefits of full platform integration & built-in APIs
    • How to remain compliant under Security Legislation Amendment Bill 2021
    • Enable introduces Work from Anywhere & Extended Leave Policy
    • Enable achieves GRC Product Line Achievement
    • How Enable is winning the race for the best ServiceNow talent

    Recent Comments

      Archives

      • February 2022
      • December 2021
      • August 2021
      • May 2021
      • March 2021
      • February 2021
      • January 2021
      • December 2020
      • November 2020
      • October 2020
      • September 2020
      • August 2020
      • July 2020
      • June 2020
      • May 2020
      • April 2020
      • March 2020
      • February 2020
      • January 2020
      • December 2019
      • November 2019
      • October 2019
      • September 2019
      • August 2019
      • July 2019
      • June 2019
      • May 2019
      • April 2019
      • March 2019
      • February 2019
      • January 2019

      Categories

      • Awards
      • Case Study
      • Events
      • News
      • Resources
      • Uncategorized

      Meta

      • Log in
      • Entries feed
      • Comments feed
      • WordPress.org
      BACK TO TOP
      • Home
      • Our Story
      • Services

      Enable Professional Services

      • Contact
      • Terms of use
      • Privacy
      © 2022 Enable Professional Services