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News

PRESS RELEASE – Enable announces Dynamic Catalog

  • January 28, 2021January 28, 2021
  • by Nicole Bailey

Enable Professional Services announces Dynamic Catalog with ServiceNow to provide B2B customers with consumer-like experiences

Sydney, Australia — 28th January 2021 — Enable Professional Services today announced Dynamic Catalog, a telecommunication industry solution, to provide B2B customers with a consumer-like experience. As part of the ServiceNow Partner Industry Solution Program, the Dynamic Catalog extends ServiceNow’s out-of-the-box Customer Service Management Security Model and provides Telco business customers the ability to tailor products and offers based on their customers’ profiles. The solution is now available on the ServiceNow Industry Partner Solutions Showcase.

For a Telco customer, dynamic catalog can improve workflow by reducing time spent online, removing manual steps, and reducing the cost of operations for both front and back office.

The solution can enhance customer experience, reduce maintenance costs and increase the velocity of sales by deploying customer-aware service catalogs.

Enable Professional Services’s continued success comes from our focus on achieving customer success and working with businesses to do things they’ve never done before.

“The Dynamic Catalog leverages ServiceNow’s new Telecommunications Service Management module and  is designed to compliment the Order Management Functionality”, said Nidhin Jacob, Enable’s Practice Director for Telecommunications. “Organisations using this solution have seen over 20% improvement in the time and effort to release a new product.”

ServiceNow Industry Partner Solutions extend ServiceNow’s capabilities to deliver industry-specific apps and services that are tailored to customers’ unique digital transformation needs.

 

____

MORE ABOUT ENABLE PROFESSIONAL SERVICES

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.

We’ve been recognised as ServiceNow’s Global Services Excellence Partner of the Year and 2020 APJ Elite Partner of the Year. And our fast growth has been highlighted by our 3 time CRN Fast50 achievements in 2017, 2018, 2019.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do. Our Principal Consultants and consulting and delivery team bring many years of experience and innovation across all ServiceNow modules, including HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM.

Headquartered in Australia, we have offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, plus centres of excellence (with development teams) in Noida and Bangalore, India. We cover the south and north Asia markets through our offices in Singapore, Hong Kong, Thailand and Malaysia

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 

 

Contact for further information:

Enable
Nidhin Jacob
+61 424 767 931
or nidhin.j@enableps.com

If you are interested in knowing more about Enables Dynamic Catalog solution

News

PRESS RELEASE – Enable Professional Services partners with Wrkflow

  • December 4, 2020January 28, 2021
  • by Nicole Bailey

Enable Professional Services partners with Wrkflow to drive employee experience transformation.

Enable Professional Services and Wrkflow are working together to drive employee experience (EX) transformation on the ServiceNow platform. For Enable’s customers, this partnership will ensure EX underpins their employee workflows, driving engagement, productivity and a compelling employee service offering.
Enable’s Employee Service Experience Practice Director, Sunny Jiang, said, “We’re so excited to work with Wrkflow. Our partnership provides real business value to our shared customers as we bring together the best in ServiceNow expertise and EX consulting. We can put EX design and service transformation at the heart of what we deliver to customers.”

Specifically, the partnership means Enable’s customers can easily access expertise in the HR transformation and EX design space powered by ServiceNow.

“In today’s competitive and complex environment, outstanding customer experiences drive loyalty, revenue and growth. Providing great experiences to the employees who serve your customers is crucial; they are your biggest influencers,”

said Sasha Wight, Wrkflow’s Founder and EX Lead.

“Investing in your organisation’s EX isn’t just about building a great workplace. Seamless employee experiences drive engagement, retention and productivity, and it’s digital experiences like those enabled by ServiceNow that drive transformative benefits. We are delighted to partner with Enable in this space.”
Enable’s Director of Strategy and Innovation, Paul Thomason, said, “This partnership is a great example of how we work to listen to our customers’ needs and respond with unique offerings and services that customers highly value.”

Wrkflow is Asia’s first EX design agency dedicated to designing and delivering workplace experiences that inspire and engage. It works with customers across the region on EX strategy, design and project delivery. Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.

____

MORE ABOUT ENABLE PROFESSIONAL SERVICES.
We’ve been recognised as ServiceNow’s Global Services Excellence Partner of the Year and 2020 APJ Elite Partner of the Year. And our fast growth has been highlighted by our three-time CRN Fast50 achievements in 2017, 2018, 2019. Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation.

Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do. Our Principal Consultants and consulting and delivery team bring many years of experience and innovation across all ServiceNow modules, including HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM.

Headquartered in Australia, we have offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, plus centres of excellence (with development teams) in Noida and Bangalore, India. We cover the south and north Asia markets through our offices in Singapore, Hong Kong, Thailand and Malaysia.

Contact for further information:

Enable
Professional Services
Sunny Jiang
+61 414 097 177
or sunny.j@enableps.com

Wrkflow
Sasha Wight
+65 9112 8073
or sasha@wrkflow.tech

News

Using IoT data to drive customer satisfaction

  • October 20, 2020October 19, 2020
  • by Herman Taljaard

When the term Internet of Things (IoT) first gained popularity a decade ago, many futurists looked forward excitedly to the commercial and industrial applications of these always-on, always-connected data sources.

Today, smart homes and internet-enabled personal devices are ubiquitous and commercially successful, but B2B applications haven’t seen the same success. Vast pools of underutilized IoT data are left to grow stale in organizational silos.

It’s little wonder, when one considers the numbers:

Nearly 80 zettabytes?

That’s 80,000,000,000,000,000,000,000. “We’re building IoT systems that take data from all these devices, and this data is classified as alerts,” or active signals, says Dave Wright, ServiceNow’s chief innovation officer. “The challenge then becomes: What do you do with all of these alerts?”

There’s untapped value hidden within these massive data volumes, Wright believes—particularly when IoT data is integrated with a customer service management platform (CSM) using smart workflows. Device data can be analyzed to prioritize service calls, for example, add value to a customer contract, even predict and prevent costly equipment failures.

“With the number of connected assets set to increase dramatically,” — an estimated 41.6 billion devices by 2025, according to research — “it’s important that we start to analyze and understand the business context of any given device,” Wright says. “In the world of connected assets, no one has really focused on this before.”

Read the Full Forbes article to see how SerivceNow’s connected enterprises use smart workflows to analyze IoT data in real time — and deliver measurable ROI in customer service, field engineering and other mission-critical departments.

Read the full article here

 

SOURCE: FORBES ONLINE

News

How Iot is a major driver of Industry 4.0

  • October 12, 2020October 15, 2020
  • by Herman Taljaard

As we rapidly approach the end of 2020, we are starting to see the impact of the 4th industrial revolution (or Industry 4.0) on organisations and their operating models. The Industrial Internet of Things is a major driver of Industry 4.0 and research studies show interesting results:

  1. We are approaching 50 billion connected devices by the end of 2020.
  2. The global spend on IoT is expected to grow 15% year on year, reaching US$1.1 trillion by 2025.
  3. The falling cost of the average IoT sensor and data transfer, as well as the pervasive availability of 4G (and now 5G) networks being rolled out, are driving the adoption of IoT driven solutions.
  4. IoT is a key component of digital transformation and driving new operating models and revenue opportunities.
  5. IoT solutions and projects are no longer just driven by the technology and by the IT department-specific business outcomes and solutions are driving the adoption of IoT and connected operations. The connected devices and sensors are generating a significant amount of data and alerts; however, this raw data is only useful if it is turned into actionable information.

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors using ubiquitous communications technologies such as Bluetooth Low Energy (BLE), Wi-Fi and RFID tags. Furthermore, advances in video processing technology and algorithms provide customers with the ability to leverage video feeds from CCTV and security cameras as part of a connected operations solution.

An example use case of using a video feed is related to occupational health and safety and screening people accessing your business under COVID-19 guidelines. Cameras can analyse the body temperature of individuals or even groups of people and detect anyone with an elevated body temperature.  This can raise an alert in real-time to allow for a secondary temperature screening of the individual prior to allowing them access to your location.  The same camera technology can also be used to determine the density of people in a specific space and flag areas where social distancing rules are being breached.  This can also be used to alert the cleaning staff once a table in a food court environment has been occupied to trigger a cleaning task.

To find out more about how Enable Professional Services can assist you with defining and implementing your IoT strategy please contact us at info@enableps.com .

Resources

eBonding Integration Between ServiceNow Instance

  • July 16, 2020July 27, 2020
  • by Nicole Bailey

What is eBonding?

With respect to ServiceNow, eBonding means the creation of bi-directional integration across ServiceNow applications.

Benefits:

The main benefit of an eBonded solutions is that they typically provide a “synchronised” exchange. This means that data is shared automatically and two applications will always have matching data. This can reduce the amount of manual intervention normally required to sync the systems.

Key Feature:

Automation and simplification are the keys to improving efficiency and saving both time and money. eBonding helps in this by simplifying an array of tasks and keep the required system in sync to deliver requests efficiently.

Capability:

ServiceNow out of the box (OOB) capability provides setting up of two eBonded systems using Integration Hub. It uses common integration patterns to synchronise incidents across different ServiceNow instances.

Availability out of the box OOB:

ServiceNow eBonding spokes provide out of the box actions which helps in the synchronisation:

  1. Create Remote Incident action
  2. Lookup Remote Incident action
  3. Update Remote Incident action

Pre-Requisites

In order to have eBonding in place, a HTTP connection record should be created by providing the credential for authentication and details of the URL to be connected.

Subscription:

**The ServiceNow eBonding spoke is included by default in your instance and doesn’t require an Integration Hub or Orchestration subscription.

 

Written by:

 

Avinash Kumar Sharma

Senior Technical Consultant

Learn more about Avinash – follow on LinkedIn – https://www.linkedin.com/in/avinash-kumar-sharma-378a9466/

 

News

ServiceNow GRC and LexisNexis – Automate obligation and regulatory…

  • March 2, 2020April 6, 2020
  • by Nicole Bailey

Automate obligation and regulatory event management

The Problem Statement

Enterprises are swamped with the number of Legislative Instruments and associated Obligations that must be complied with. The ability to manage all Legislative Instruments and Obligations in a single consolidated process and system is a significant challenge in all enterprises, and all regulated Industries.

Compliance Teams must identify, assess and respond to multiple regulatory change events every month. This involves numerous stakeholders including but not limited to:

  • Compliance and Risk teams
  • Legal teams
  • Obligation owners
  • Control owners

Regulatory events may be a new obligation, a change to an existing obligation, or an indicator of a change, such as a consultation paper, or guidance note released by the regulator.

The number of regulatory events is increasing and so automation to accommodate the change management process is essential.

The current volume of Obligation changes is increasing year on year, for example, the number of Acts and Regulatory changes within Australia for 2017 are shown below:

The Answer

Use the Enable developed ServiceNow GRC and LexisNexis integration rapid seed, to fast track the creation, and management, of your Legal and Regulatory Obligation register.

Receive daily Regulatory Events directly from LexisNexis into ServiceNow GRC and manage the review and actions needed to stay up to date, and on top of Regulatory Events.

Manage LexisNexis Core and Industry-specific content directly in ServiceNow GRC:

 

 

Key Benefits of combining LexisNexis and ServiceNow


Want more information from one of our ServiceNow Specialists about managing your risk with an Integrated Risk Management Partner like Enable Professional Services?

Don’t worry, we hate spam too so will only contact you with useful information.

    News

    CSM Product line achievement – achieved!

    • February 24, 2020March 18, 2020
    • by Nicole Bailey

    This may not be breaking news to you…

     but to us it’s still pretty special!


    At Enable we strive to be recognised as Australia Pacific’s largest, most awarded and most qualified Elite ServiceNow partner.

     

    So far, we are proud to be ticking all those boxes.

     

    Our latest product line achievement, our 9th, is no small feat and means that we are the first Australian partner to achieve the CSM badge.

    Product Line achievements

    We are so pleased to announce that Enable is the first Elite ServiceNow partner to achieve 9 product line achievements in the ServiceNow partner program.

    We are the first Australian based partner to achieve the product line achievements across all 4 workflows in the Now Platform, this includes product line achievements for:
    • IT workflows (ITSM, ITOM, ITBM)
    • Employee Workflows (HR, ITSM)
    • Customer Workflows (CSM, ITOM)
    • Now Platform (App Engine, App Store)

    CSM and Enable

    When it comes to choosing a partner for a CSM implementation, choose Australia’s most qualified, certified and largest ServiceNow Partner.

    Our numbers speak for themselves
    When it comes to CSM implementations, our stats tell a big story.

    9.6 average CSAT Score
    17 CSM implementations completed in 2019
    21 Certified CSM specialists
    9 product line achievements

     

    Don’t take our word for it

    Here is what our other CSM customers had to say:

    Awards

    MVP in our community

    • February 23, 2020February 23, 2020
    • by Nicole Bailey

    Now Community’s MVP class of 2020

    The ServiceNow Now Community MVP Program recognizes the top individual contributors in ServiceNow’s online community.

     

    ServiceNow Now Community MVPs are well known by the collective community for their product expertise and consistent contributions. ServiceNow Now Community MVPs demonstrate a commitment to engage, guide, and share expertise with their peers. They represent the voice of the community. The ServiceNow MVP award is our appreciation for the sizable influence and technical credibility these members demonstrated in 2019.

    Starting in 2020 ServiceNow employees are eligible to be part of the Now Community MVP Program. 

     

    Let’s give a warm welcome to the Now Community’s MVP class of 2020.

     

     

    CONGRATULATIONS to Enabler Alikutty Karupamveetil

     

    Not only has Alikutty been named in the 2019 MVP program but this is his third year in a row meeting this achievement.

    Well done to Alikutty on this awesome achievement, he is a true Enabler in our community.

     

     

     

    Resources

    4 key questions to ask before your ServiceNow project…

    • February 3, 2020February 17, 2020
    • by Mark Galgsdies

    4 key questions to ask before your ServiceNow project starts

    4 key questions to ask before you start your ServiceNow project. A successful ServiceNow transformation starts long before the build commences and training is conducted.

    Preparation and planning are key.

    What are the 4 key questions to ask before you start with a significant change that can impact your business and the way people work

    1. What typically causes changes to fail in our organisation?

    Think about what your implementation history has been like previously – have you conducted similar rollouts?

    What are the “correct” answers? ? Sometimes the answer is to simply not repeat the mistakes of the past – learn from them. The answers may lie in:

    • Planning better.
    • Identifying the right stakeholders.
    • Collaborating with the right stakeholders at the right times.
    • Investing in OCM maturity by embedding OCM roles and responsibilities content into leadership and management programs.
    • Placing a fulltime OCM lead on the Project and establishing a complete OCM team within the PMO including:
      • Training lead
      • Communications lead
      • Change lead

    A good place to start to answer this question is to do a formal assessment and analysis of previous, similar rollouts. Need a tool for this? Ask us.

    The second question follows on from the first. It focuses on the current organisational climate – what’s going on currently that may impact the success of this implementation.

     

    2. What other projects, resources and organisational changes are there that will compete with this ServiceNow implementation?

    Doing a “stress test” will provide you and others in the organisation a good understanding of the context within which your ServiceNow implementation will operate. It’s a good practice to look back into the past and filter through the three lenses of People, Process and Platform.

    The third question revolves around understanding who is going to be impacted by the implementation.

     

    3. Are we considering Organisational Readiness in the context of the company’s ServiceNow roadmap…do we even have a roadmap?

    Does the roadmap include specific personas (view of the roadmap based on who will be impacted by what, by how much and when?)

    The answer here revolves around the three key OCM pillars: People, Process and Platform. Different people will be impacted in a number of different ways: the work they do may change, the business processes may change and certainly, the platform is changing. How do we communicate to, then train each of these people in ways that are relevant to them?

     

    4. How do we break the habits formed over many years of working with the previous systems and processes?

    The fourth question points to encouraging the new ways of working while ‘switching off’ the old ways. How do we break the habits formed over many years of working with the previous systems and processes?

    In essence, we’re dealing with people needing to change their work habits and good sense would suggest we somehow reward working in the new ways and discourage working in the old ways. There are several things we can do to achieve this (once again keeping the People, Process, Platform pillars in mind):

    1. Turn off or eliminate completely the old ways of working:
      1. Decommission the old software
      2. Eliminate the ability for workarounds
      3. Harder, longer more difficult to do
    2. Make the new ways a positive experience:
      1. Easier, simpler, quicker platform
      2. More efficient processes
      3. More productive people

    And do you know what? Even if people see this ServiceNow implementation as a wonderful thing there will still be a resistance of some sort. We’re human – it’s inevitable. There may be doubts over clarity or timing or some such, but there will be resistance. This resistance should be encouraged! Ask for it, raise it, encourage it and do something with that valuable information.

    Doing a Readiness Assessment early on allows a formal way for potential sources of resistance to be uncovered from a range of different perspectives: Managers, Change Agents, End Users, Fulfillers and so on.

    Critical to answering this question is to ask another question: how DO we reward, recognise and encourage the new ServiceNow ways of working?

     

    Choosing a capable ServiceNow partner like Enable Professional Services ensures project success, in all ServiceNow project implementations we offer a series of Organisational Change Management tools to help your management and employees transition smoothly, painlessly and with a positive change to workflows to help enable your work.

    Contact Enable today for your own ServiceNow implementation.

     

    Written by –
    Mark Galgsdies
    Organisational Change Manager
    Tribe – OCM

    Events

    That’s a Wrap – Now at Work Sydney

    • November 6, 2019November 19, 2019
    • by Nicole Bailey

    In 2019, ServiceNow leads the work of work with innovative ways to get work done.

    The ServiceNow team promised to bring together extraordinary people focused on transforming the world of work. With attendees learning how people like themselves are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

    Now at Work Sydney – What’s new and what’s next in the world of work

    ServiceNow helps comapnies deliver great employee and customer experiences. Now at Work was the place to learn, connect and get inspired to deliver on those experiences. The event was a mix of customer, partner stories and experts from ServiceNow all giving insights on how to run a company with efficiency and heart.

    Increased demands for efficiency and productivity – ServiceNow showed us how to combine both in a workplace where employees feel good, comfortable, developed and stimulated.

    Hosted at the ICC Exhibition Centre in the stunning Darling Harbour, the event was geared up to be the biggest event in the  Australia Pacific calendar, and it delivered on that promise.

    In Sydney, the Enable team came in full force with a contingent of more than 30 Enablers networking, presenting, conducting demos, learning and generally having a blast.

    We have 6 well-attended presentation sessions hosted at our Diamond Sponsor booth covering such things as ‘New York Release – all the features you wanted and more’ and  ‘The Enable Way – expert ServiceNow Project Delivery Methodology’. We also provided a very exciting demo of Enable Labs award-winning application Toolbox and we were excited to co-present with our amazing customers Optus, iCare and Dreamworld.

    We were a very proud Diamond Sponsor of the event and had a wonderful time meeting with the rest of the ServiceNow community.

    Suzanne Gerrard, Enable General Manager for Australia,  mentioned  “The event was a huge success for Enable and ServiceNow. With over 2200 attendees it was a great opportunity to connect with our customers and to gain invaluable insights into the future of the platform. It was great to hear firsthand the customer success stories from organisations who have transformed their business through the adoption of the ServiceNow platform.”

     

    https://image.enableps.com/wp-content/uploads/2019/11/WhatsApp-Video-2019-11-13-at-5.24.45-PM.mp4

     

      

     

    https://image.enableps.com/wp-content/uploads/2019/11/WhatsApp-Video-2019-11-13-at-5.24.45-PM.mp4

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