TLS 1.2 in ServiceNow

All you should know about TLS 1.2 and how ServiceNow is moving to it.

Web encryption is changing, and so is the ServiceNow security best practice around privacy and data integrity. Now in Oct 2019, ServiceNow has also decided to retire1.0 and 1.1 and intends to move all its customers to TLS 1.2. This article will enable you to understand all about TLS and upcoming changes, which may impact integrations.

Wondering what TLS is?

“Transport Layer Security” is the protocol that allows the handshake of your laptops/smartphones and then to communicate your sensitive information securely over the internet.


How ServiceNow use TLS?

Anytime users/customers try to access ServiceNow from devices within seconds, this is what is happening to establish a secure session between users and ServiceNow Instance. For example, below lock sign in the URL confirms that the secure session has been established securely between customer and ServiceNow instance.

What if I change the SSL certificate and not worry about the ServiceNow TLS change?

Certificate & Protocols are two different things, and Certificates are not dependent on protocols. SSL certificate only handles incoming traffic to the server and will not protect any calls that the server may make to other services.


What is the impact? If I don’t upgrade my integrations?

Any legacy services that currently rely on TLS 1.1 or older versions will no longer be available. If there are custom legacy integrations or customer is using an old browser, then there is a significant impact.


Finally, how do I prepare myself for this change

ServiceNow (Global Technical Support group) is contacting its customers that are using TLS1.0 or 1.1 and letting them aware of the change. Also, ServiceNow has published the Knowledge article: KB0746078

Written by –
Bharat Rajora



and the winners are…

Each year, Enable hosts a conference in India and Australia with the intention to celebrate the year that was and prepare for the year to come.

Our conference this year was a big thank you to all Enablers!

We’ve seen magnificent efforts from our team in 2019-20, and our conference recognised and awarded the peak of that performance, leadership and project brilliance.

This year the global pandemic would not stand in the way of us creating an opportunity to connect with our vision and learn from our leaders, albeit virtually. This year instead of a multi-day event in a central location, we created a virtual program over three weeks, geared to be enjoyed by all Enablers in any time zone they live in. On Friday the 21st August, we hosted our first-ever global conference Opening Ceremony inviting all 250 Enablers from 5 countries to attend.

With Welcomes and updates from Bruce Hara, Enables CEO, we enjoyed a presentation that informed us about the Three week-long Conference content and just how the company would move towards the future. The opening ceremony was full of rich colour with our attendees showing off with pride the flags of the countries they represent.



However, the highlight of the evening was the Enable Annual Awards

We’ve seen magnificent efforts from our team in 2019-20, and our conference recognised and awarded the peak of that performance, leadership and project brilliance. this year we presented 7 awards Enabler of the Year India
Enabler of the Year ASEAN
Enabler of the Year Hong Kong
Enabler of the Year Australia
Leader of the Year
Region of the Year
Engagement of the Year

Region of the year

Enabler of the year awards winners…

Leader of the year –

three-way tie

Engagement of the Year