Tag: Future leaders


TLS 1.2 in ServiceNow

All you should know about TLS 1.2 and how ServiceNow is moving to it.

Web encryption is changing, and so is the ServiceNow security best practice around privacy and data integrity. Now in Oct 2019, ServiceNow has also decided to retire1.0 and 1.1 and intends to move all its customers to TLS 1.2. This article will enable you to understand all about TLS and upcoming changes, which may impact integrations.

Wondering what TLS is?

“Transport Layer Security” is the protocol that allows the handshake of your laptops/smartphones and then to communicate your sensitive information securely over the internet.


How ServiceNow use TLS?

Anytime users/customers try to access ServiceNow from devices within seconds, this is what is happening to establish a secure session between users and ServiceNow Instance. For example, below lock sign in the URL confirms that the secure session has been established securely between customer and ServiceNow instance.

What if I change the SSL certificate and not worry about the ServiceNow TLS change?

Certificate & Protocols are two different things, and Certificates are not dependent on protocols. SSL certificate only handles incoming traffic to the server and will not protect any calls that the server may make to other services.


What is the impact? If I don’t upgrade my integrations?

Any legacy services that currently rely on TLS 1.1 or older versions will no longer be available. If there are custom legacy integrations or customer is using an old browser, then there is a significant impact.


Finally, how do I prepare myself for this change

ServiceNow (Global Technical Support group) is contacting its customers that are using TLS1.0 or 1.1 and letting them aware of the change. Also, ServiceNow has published the Knowledge article: KB0746078

Written by –
Bharat Rajora
LINKEDIN: https://www.linkedin.com/in/bharatrajora/



and the winners are…

Each year, Enable hosts a conference in India and Australia with the intention to celebrate the year that was and prepare for the year to come.

Our conference this year was a big thank you to all Enablers!

We’ve seen magnificent efforts from our team in 2019-20, and our conference recognised and awarded the peak of that performance, leadership and project brilliance.

This year the global pandemic would not stand in the way of us creating an opportunity to connect with our vision and learn from our leaders, albeit virtually. This year instead of a multi-day event in a central location, we created a virtual program over three weeks, geared to be enjoyed by all Enablers in any time zone they live in. On Friday the 21st August, we hosted our first-ever global conference Opening Ceremony inviting all 250 Enablers from 5 countries to attend.

With Welcomes and updates from Bruce Hara, Enables CEO, we enjoyed a presentation that informed us about the Three week-long Conference content and just how the company would move towards the future. The opening ceremony was full of rich colour with our attendees showing off with pride the flags of the countries they represent.



However, the highlight of the evening was the Enable Annual Awards

We’ve seen magnificent efforts from our team in 2019-20, and our conference recognised and awarded the peak of that performance, leadership and project brilliance. this year we presented 7 awards Enabler of the Year India
Enabler of the Year ASEAN
Enabler of the Year Hong Kong
Enabler of the Year Australia
Leader of the Year
Region of the Year
Engagement of the Year

Region of the year

Enabler of the year awards winners…

Leader of the year –

three-way tie

Engagement of the Year


Phishing affects everyone

How do you gain visibility across the current state of your infrastructure, asset and applications to avoid security risks and vulnerabilities?

How do you automate workflows across IT and security teams, and reduce spend?

Most importantly how do you avoid making head lines

In today’s digital age, IT organisations juggle an explosion of data, multiple tech stacks, and the need to keep services secure and available – all at a manageable level of cost and risk. Some organisations, councils and enterprise-level businesses have not managed this effectively and made headlines due to lack of security or phishing or malware attacks, a scenario that is totally avoidable with the right technology partner.

Sign up for a Free Business Value Assessment to see if your organisation is at risk of phishing or malware attacks.

ServiceNow enables complete visibility across infrastructure, applications, vulnerabilities, and risks—and automates frictionless digital workflows for prioritisation and remediation across IT, security, and risk organisations. Customers can operate high-performing services while mitigating risk and reducing spend on resources, cloud usage, and software licenses.

Your organisation may be experiencing:

~ Risk of audit failures, compliance issues, limited governance, and limited ability to assess security and risk posture. This may be due to limited visibility and siloed data

~ Manual processes to connect data silos. Business impact due to service degradation and outages, slow response, and long MTTR

~ Limited governance, manual processes, poor cost management


With the help of Service now, we can help you:-

~ Understand the operational state, risk exposure, and complete impact of making a change by mapping your business services to infrastructure, applications, vulnerabilities, and threats

~ Eliminate event noise, prioritise alerts, gain insights, identify root causes, and automate remediation using AIOps

~ Drive automation and workflows leveraging actionable insights

~ Optimise software spend, mitigate license risk and workflow software data cross-functionally with a single data model

~ Drive governance, compliance, and better cost management by utilising data across the platform

~ Work to avoid phishing or malware attacks


With ServiceNow, you can…

gain complete visibility across the current state of your infrastructure, applications, vulnerabilities, threats, and risks to take action with certainty. Operate high-performing services while reducing operational spend on resources, cloud usage, and software licenses. Unify and automate frictionless digital workflows across IT, security, and risk organisations to prioritize and remediate efficiently. Increase productivity by automatically identifying and resolving issues, while also reducing the negative business impacts of unplanned, non-strategic work.

Implemented by Enable Professional Services, Powered by ServiceNow

Sign up for a Free Business Value Assessment here


eBonding Integration Between ServiceNow Instance

What is eBonding?

With respect to ServiceNow, eBonding means the creation of bi-directional integration across ServiceNow applications.


The main benefit of an eBonded solutions is that they typically provide a “synchronised” exchange. This means that data is shared automatically and two applications will always have matching data. This can reduce the amount of manual intervention normally required to sync the systems.

Key Feature:

Automation and simplification are the keys to improving efficiency and saving both time and money. eBonding helps in this by simplifying an array of tasks and keep the required system in sync to deliver requests efficiently.


ServiceNow out of the box (OOB) capability provides setting up of two eBonded systems using Integration Hub. It uses common integration patterns to synchronise incidents across different ServiceNow instances.

Availability out of the box OOB:

ServiceNow eBonding spokes provide out of the box actions which helps in the synchronisation:

  1. Create Remote Incident action
  2. Lookup Remote Incident action
  3. Update Remote Incident action


In order to have eBonding in place, a HTTP connection record should be created by providing the credential for authentication and details of the URL to be connected.


**The ServiceNow eBonding spoke is included by default in your instance and doesn’t require an Integration Hub or Orchestration subscription.


Written by:


Avinash Kumar Sharma

Senior Technical Consultant

Learn more about Avinash – follow on LinkedIn – https://www.linkedin.com/in/avinash-kumar-sharma-378a9466/