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Custom HR Center of excellence

  • December 11, 2019December 12, 2019
  • by Bhavesh Jain

All you need to know about Custom HR Center of excellence

Customers and ServiceNow Consultants often have this question on whether they can use an existing HR COE or they need to create a new one. Out of the box HR COE comes with a set of configurations which is not the case for custom HR COE. This article will explain the difference between out of the box and custom HR COE and things you should know before deciding to go with custom HR COE.

What is HR Center of Excellence (COE)?

ServiceNow organizes HR data, services and processes by functional discipline with a data model called HR Centers of Excellence (COEs). Each HR Center of Excellence is an extension of the HR Case [sn_hr_core_case] table and is organized around a functional discipline, such as employee relations, lifecycle events, payroll, talent management, workforce administration, total rewards, and HRIT operations.

 

Which out of the box COEs are available?

The COEs available to you may differ depending on the HR package you have.

  

More details about HR COEs : https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-centers-of-excellence-coes.html

Configuration that comes with out of the box HR COEs and how it differs for custom COEs

  •  HR Topic category, Topic detail and HR Services

Each COE is further organized by HR topic category and detail, which defines the first- and second-level of categorization for HR services under that COE. Every out of box COE comes with a set of topic categories, topic details and HR Services which can be updated depending on client requirements. Custom COE requires you to create new topic category, topic detail and HR services under it.

  • COE configuration

COE configuration allows you to enable or disable an HR Center of Excellence (COE) for use. When you disable a COE, the corresponding HR services associated with that COE are also disabled. Custom COE do not appear in this list hence this feature is not available for custom COEs.

  • Notifications

Every out of box COE comes with its own set of notifications. Creating a custom COE will require you to create all the notification manually.

  • Security Rules

Every out of box COE comes with its own set of security rules. Creating a custom COE will require you to create all the security rules manually.

  • Licensing

Custom COE is a custom table extended from parent HR table (sn_hr_core_case). There is a limit to number of custom tables that can be created in ServiceNow depending on the licensing agreement between ServiceNow and customer. Speak to your ServiceNow account manager before creating a new COE.

  • Forms and Related Lists

Every out of box COE comes with a pre-defined form along with related lists on the form. For custom COE, the form needs to be configured manually along with related lists.

  • Module

Every out of box COE comes with a dedicated module in left navigation. E.g Employee Relations Cases, HRIT Cases, etc.

For custom COE, new module needs to be created under HR case management application.

 

Written by –
Bhavesh Jain
PRINCIPAL CONSULTANT
Tribe – CSM

 

News

Meeting Milestones

  • June 12, 2019June 12, 2019
  • by Nicole Bailey

If you have been following our journey you will know what Enable was born just over 5 years ago with a handful of staff in Australia. Well last month we just hit a milestone and onboarded our 200th staff member.

In five years, we have grown to operate 9 offices across 4 countries – in Australia, India, Singapore and Hong Kong and won multiple industry awards for our work as a ServiceNow partner.

Our high growth has been due to our relentless dedication to delivering world class ServiceNow projects to our clients and hiring the best ServiceNow consultants in the world.


Presented by –
Rachel Sparkes
HEAD OF PEOPLE AND CULTURE
Tribe – HR

News

Business is changing, are you keeping up?

  • April 1, 2019April 3, 2019
  • by Nicole Bailey

The 4 Essential CHRO Skills

Business is Changing. HR Leaders Need to Change With It

Digital transformation is a top priority for CEOs. Yet, according to Gartner’s 2018 Future of HR Survey, more than 60% of CHROs worry they’re unprepared to manage coming technological disruptions.

So, while the core attributes of a good CHRO—critical thinking, creativity, leadership, and communication—have stood the test of time, they need additional skills to build talent organizations that can move at the pace of today’s business.

CHROs need four key skills to thrive in the future. And the skills may surprise you.

  • Move fast, communicate faster
  • Think (even more) strategically
  • Know your workforce
  • Build—and sell—your vision

Move fast, communicate faster

According to the Deloitte Global Human Capital Trends report, 91% of companies still rely on the traditional HR practice of annual reviews. But in a world where entrenched business models are being systematically disrupted, employees need feedback on a continuous basis, not just once a year.

To build organizations that can change course quickly, CHROs should embrace an agile approach, favoring faster feedback and ongoing reassessment over multi-year planning. They can use AI-powered performance review tools like ADP Compass or Humu, which crunch data on workers’ productivity and give them “nudges” on how to improve it in real time.

Think (even more) strategically

CHROs need a strategic vision to be indispensable in the boardroom.

Know your workforce

More than half of workers say their job responsibilities are too opaque, that they strain under too many demands, and that they’re entangled in to too many professional relationships, according to a recent Gartner study. Yet only 18% of CHROs rank rethinking and reconfiguring organizational structures as a priority within the next three years.

Build—and sell—your vision

CHROs who want to transform entrenched HR processes need to effectively communicate their vision to win buy-ins from key stakeholders across the company. This includes articulating a hiring and growth strategy that accounts for changing workforce dynamics.

In the United States alone, more than 40% of workers are engaged in contingent and gig work, according to a 2018 Deloitte study. Forward-leaning CHROs need to think about building teams with the right mix of full-time staff and project-based freelancers. They also need to future-proof their talent pool by reskilling and upskilling employees for evolving business objectives. For CHROs to succeed on these shifting sands, they will need to lead the way from old HR processes into digitally advanced ones.

Except only, read full article here: LINK

Source: Forbes Magazine

News

Switch to ServiceNow with Enable

  • March 5, 2019March 5, 2019
  • by Nicole Bailey

Presented by –
Rachel Sparkes
HEAD OF PEOPLE AND CULTURE
Tribe – HR

Resources

Software Audits – Don’t be at their mercy.

  • January 31, 2019February 10, 2019
  • by Dan Pirone

One of the big software houses are sending their auditors,  are you ready??

Having a good software asset management strategy along with the right tool can help you.

You are happily going on with managing your IT operations and juggling a stream of demands from the business when you get that email. Auditors walk in the door and start  doing an audit on our installations and could you please complete the following 300 worksheets prior to our team arriving at your door step next week.

Here are a few things to consider:

• Have you made any ad-hoc purchases of software lately?
• Do you track your installation and licence usage?
• Have you got a central repository of software and licences?
• Do you track your renewal dates and renew your subscriptions?
• Do you have complete visibility of your application landscape?
• Are you up to date with any licence rules or changes to your key applications?

In your mind did these questions spark any panic or doubt? If yes, you and your organisation may be at risk, legally and financially.

How to prepare:

• Review your Software asset management strategy
• Asses your tool-set
• Consider ServiceNow and the Software Asset Management offering
• Talk to an expert like us, in the field
• Get sorted before it is too late.

 

Written by –
Dan Pirone
SERVICENOW SENIOR CONSULTANT
Tribe – ITOM

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