Skip to content
Enable Professional Services
  • Home
  • Our Story
    • Case Studies
    • CSR
  • Services
    • All services
    • CASE
    • IRM
    • IoT
    • Industry Solutions
    • Tips & Resources
  • News
    • Insights
    • Events
  • Careers
  • Contact
Site Search
Resources

Virtual Agent on Quebec

  • March 15, 2021April 6, 2021
  • by Alikutty Karupamveetil

Our 2021 ServiceNow Now Community MVP Alikutty Karupamveetil has been busy preparing some practical tools for ServiceNow developers. He has recorded a video on Virtual Agent in Quebec.

The video is on the action utility in the Virtual Agent which is a new feature from the ServiceNow Quebec release. It allows seamless integration of virtual agent topics with any spoke available in the integration hub.

The video covers:
– Configuring a VA topic to use the new action utility from the Quebec release
– Setup Slack Webhooks for connecting virtual agent to a Slack channel via iHub
– Explains about an existing issue with OOB Actions connecting with external APIs

https://lnkd.in/dgY4-M5

For more informative videos, subscribe to Alikutty’s channel – https://lnkd.in/dwmCgCr

Or check out his Community Profile for more.

News

Integrated risk management solution in one platform

  • April 13, 2020April 15, 2020
  • by Nicole Bailey

Enable Professional Services is partnering with LexisNexis, to offer an integrated risk management solution on one platform

Enable Professional Services is excited to have partnered with LexisNexis on integrated risk management (IRM) and governance risk and compliance (GRC) solution. For Enable’s IRM/GRC clients, this partnership will improve their workflow processes, increase efficiencies and enable improved productivity, so they can keep up with the pace of regulatory changes.

Enable CEO, Bruce Hara, said, “We’re delighted to work with the trusted global brand LexisNexis. Our partnership offers real business value to our shared customers, who will have better visibility and better processes for making decisions in a compliance heavy landscape”.

Specifically, the partnership means Enable’s IRM/GRC clients can easily access comprehensive regulatory content developed by LexisNexis, via an easy-to-use dashboard and workflow platform powered by ServiceNow.

As a result, IRM/GRC clients will have greater control of their compliance obligations and be able to streamline their compliance management. Not only will they be alerted to the latest regulatory obligations, but they will have the content (authored in plain language) and tools to manage, monitor and demonstrate their compliance.

LexisNexis is a leading global provider of legal, government and corporate information solutions, providing computer-assisted legal research as well as business research and risk management services.

Enable is an Australian owned Elite partner of ServiceNow, with the unique capability to onboard the rich regulatory compliance content from LexisNexis. Using this content, and ServiceNow’s suite of GRC and IRM products, Enable can automate a customer’s GRC processes, and manage work across IT and shared service functions such as HR, Finance, Legal and Facilities.

Enable’s Director of Strategy and Innovation, Paul Thomason said,

“By collaborating with ServiceNow and LexisNexis, we have developed some truly differentiated capability. Our customers are struggling to keep up with the rapid pace of regulatory changes. But the enhanced content from LexisNexis combined with ServiceNow’s capability fills out a solution stack. Along with IoT/SmartOps, it helps customers meet the challenge of continuous IRM”.

LexisNexis Executive Director of Emerging Markets & Corporate, Myfanwy Wallwork, commented, “LexisNexis is excited to welcome Enable Professional Services as a key strategic channel partner. As market demand for LexisNexis Regulatory Compliance grows, it is important that we partner with technology providers, like Enable PS, that provide customers with best-in-class IRM/GRC solutions”.

Resources

NewYork HRSD Highlights

  • September 17, 2019September 18, 2019
  • by David Liu

ServiceNow New York release is finally here! Although ServiceNow does releases at a fast pace of twice per year, customers are always looking forward to the highly anticipated new features and enhancements that come with every release.

In this post, we will focus on some exciting highlights within the ServiceNow HRSD (Human Resources Service Delivery) Module.

1.    Mobile Onboarding App and Now Mobile for HRSD

ServiceNow has always paid strong focus on delivering a great user experience for its customers on both desktop and mobile platforms. In New York, ServiceNow has released a new Mobile Onboarding App dedicated to onboard new hires seamlessly via mobile devices. The Mobile Onboarding App can be downloaded from the Google Play Store or the Apple App Store.

Note that the Human Resources Scope App: Lifecycle Events plugin will need to be enabled as a prerequisite. The activation of this plugin comes with a subscription cost.

When the new hire installs the app and logs in, they would be presented with an app homepage illustrated below:

 

ServiceNow Onboarding Mobile App will provide New Hires with the following features:

  1. Media Content section where relevant content can be pushed to New Hires throughout different stages of their onboarding processes.
  2. Activity Sets for the Onboarding Case whereby New Hires may click into and complete their to-do tasks such as signing documents, completing profile information, watching new hire videos or providing any other supplementary information.
  3. Ask a Question where New Hires can correspond with HR Agents via the Comments section in the Onboarding Case.
  4. Notification tab where New Hires can see all Push notifications related to their onboarding process (i.e. when a new to-do task has been assigned to the New Hire). There is also an option to enable/disable Notifications.

On the same note, New York also sees the release of an HRSD Mobile App. Now Mobile for HRSD provides employee the ability to view HR requests, request help, complete HR tasks and chat with the HR Virtual Agent.

mobile app screenshot taken from ServiceNow Product Documentation

 

2.    Collect employee input with employee forms

ServiceNow has enhanced HR Tasks with a new type called ‘Collect Employee Input’. As the name suggests, this new type of HR Tasks provides the functionality for collecting additional information from employees throughout the lifecycle of an HR Case. The catch here is that information is collected in the form of survey questions which can be mapped to fields on any target table – meaning that you don’t necessarily have to create any additional ‘dummy’ HR Services, HR Cases or custom fields to achieve the same purpose!

Configuring a new ‘Collect Employee Input’ HR Task can be done in several easy steps. We will illustrate the steps with an example below:

  1. Create a new Employee Form which acts as the parent container.
    In this example we will create a new Employee Form for obtaining conflict of interest declarations from employees.
  2. On the Employee Form record, create questions using the Survey Designer – note that you can leverage all existing Survey capabilities. In this example we have created a mandatory question (‘Do you have any conflicts to declare?’) and if employees answered ‘Yes’, a follow up question will appear prompting for declaration details.
  3. On the Employee Form record, define target table and field mappings. In this example, we have set the target table to ‘HR Profiles’ and created mapping for two custom fields related to Conflicts of Interest.
  4. Now that the Employee Form record has been configured, we can trigger a new HR Task either manually or via a workflow. Once triggered, employees will see a new to-do task on the Employee Service Centre as per below:

Once submitted, the collected input is mapped to the HR Profile record as per below:

Optionally, we can extend the functionality to conditionally trigger a follow-on task. For example, if an employee has declared a conflict of interest, we can configure the workflow to conditionally trigger another HR Task for the employee’s manager to review details on the declaration.

 

3.    Related items and Articles

A great nifty feature in the New York release is the ability to cross map related Catalog Items and related Knowledge Articles, thus allowing employees to easily find relevant information and submit relevant requests on the Employee Service Centre.

Configuring a new mapping between Catalog Items and Knowledge Articles can be illustrated with an example where we will relate the ‘Direct Deposit Setup’ Catalog Item to a Knowledge Article containing details on setting up direct deposit accounts. In addition, we will also map it to another ‘Direct Deposit Enquiry’ Catalog Item.

  1. Navigate to the Catalog Item in question and note the two newly added related lists: ‘Related Articles’ and ‘Related Catalog Items’. Modify the related lists to add the desired Knowledge Articles and Catalog Items.
  2. Now that the mapping has been configured, when an employee navigates to the ‘Direct Deposit Setup’, they will be presented with the view below:

Since the related lists are defined by many-to-many (m2m) tables, you can also relate a Knowledge Article to a Catalog Item or another Knowledge Article.

 

For more resources, tip and assistance watch this space for more updates to come soon.

 

Written by –
David Liu
SERVICENOW SENIOR TECHNICAL CONSULTANT
Tribe – Architecture

Recent Posts

  • Benefits of full platform integration & built-in APIs
  • How to remain compliant under Security Legislation Amendment Bill 2021
  • Enable introduces Work from Anywhere & Extended Leave Policy
  • Enable achieves GRC Product Line Achievement
  • How Enable is winning the race for the best ServiceNow talent

Recent Comments

    Archives

    • February 2022
    • December 2021
    • August 2021
    • May 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019

    Categories

    • Awards
    • Case Study
    • Events
    • News
    • Resources
    • Uncategorized

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    BACK TO TOP
    • Home
    • Our Story
    • Services

    Enable Professional Services

    • Contact
    • Terms of use
    • Privacy
    © 2022 Enable Professional Services