Our 2021 ServiceNow Now Community MVP Alikutty Karupamveetil has been busy preparing some practical tools for ServiceNow developers. He has recorded a video on Virtual Agent in Quebec.
The video is on the action utility in the Virtual Agent which is a new feature from the ServiceNow Quebec release. It allows seamless integration of virtual agent topics with any spoke available in the integration hub.
The video covers:
– Configuring a VA topic to use the new action utility from the Quebec release
– Setup Slack Webhooks for connecting virtual agent to a Slack channel via iHub
– Explains about an existing issue with OOB Actions connecting with external APIs
For more informative videos, subscribe to Alikutty’s channel – https://lnkd.in/dwmCgCr
Or check out his Community Profile for more.