News
Meeting evolving challenges head-on
Value realisation and cost-saving with CASE
(Customer Advisory and Support from Enable)
Evolving challenges: Right now, organisations will need to be agile and find ways to deliver their services, whilst also reducing cost. Hiring freezes will be prevalent, along with people losing their jobs. Enable are working hard to help customers innovate and provide assistance. This week our team partnered with AIIA to release the Australian Business Continuity site (www.australianbusinesscontinuity.com.au). We are keen to help you too!
The why of CASE: Since inception, the Advisory led service helped to augment and support our customer’s teams. Forming a combined team approach the assistance ranges from taking on work holistically to mentoring, training and even recruitment to build capability. Essentially its what you need when you need it. At the same time, a range of entitlements keeps the platform secure, healthy and upgraded to allow you to focus on adding value.
Key benefits are as follows:
Flexibility and Efficiency:
Access to skills leads to time saved to understand the problem and deliver a solution
Strategy & Innovation:
Consulting to deliver strategic roadmaps combined with ideas and innovation accelerators
Culture:
The attitude and proactive approach is key to a combined team approach and close collaboration
Return on Investment:
Bang for buck to achieve more for less
Ian White, Head of CASE for Enable (or as we call him ‘headcase’) says
“We have really listened to customers that has helped tune in this service to be a ‘shut up and take my money’ decision. The value delivered is immense and we typically see a return on investment of 216%. Key to success is attitude and experience to foster close collaboration”
Don’t just listen to us, here is what our customers are saying:
Return on investment
Enablis: Jon Evans (CEO)
“When we looked at the return on investment, we discovered CASE has delivered a 150% return on investment. So, for every $1 spent on CASE we are seeing more than $1.50 back into the business.”, “The attitude, proactivity and outcomes of Enable are second to none as they help drive our strategy and roadmap. I would recommend the CASE service to ANY ServiceNow customer”
Efficiency, Leadership and Return on Investment
PWC: Ross Economy (ServiceNow Product Manager)
“The value we get from advice and guidance cannot be overstated. Being able to draw on the expertise required means we can be more efficient with our own resources. The value we got from the health check and the upgrade readiness plan alone have paid for CASE. The leadership show to assist with our go-forward strategy and roadmap has been excellent”
Innovation, efficiency and flexibility
AEMO: Kant Uppal (Manager Enterprise Service Management) “We wanted a portal for our partners to collaborate, but the problem seemed too complex and expensive. Enable created iterative prototypes through small chunks of CASE service time and within a week we had a solution. The innovation shown and flexibility of the team was outstanding.”
Culture and innovation
AIIA: Ron Guici (CEO)
” Within a short space of time, an idea turned into a plan that became a project that turned into a solution that would hopefully benefit many Australians yearning for business continuity. Enable were critical to this and their name was a true testament to what they do and that was to enable the idea to come to life. What was truly inspiring was the way the entire team managed to work remotely and virtually without missing a beat. No traffic jams, planes to catch or meeting rooms to source. With a couple of clicks, we were all in one virtual place, collaborating and getting the job done. The experience was a terrific one.”
At Enable we strive to be recognised as Australia Pacific’s largest, most awarded and most qualified Elite ServiceNow partner.
