Tag: workflow

Regulatory compliance for international businesses

November 19, 2020November 20, 2020
by Nicole Bailey

For companies based in Australia with offices in Asia and beyond or for organisations with plans to move or expand into new territories, understanding the local regulatory landscape and ensuring your organisation remains compliant in all areas, is optimal. Enable’s Integrated Risk and Compliance Practice, led by Andre van der Merwe, has been innovating again, this time with ServiceNow and LexisNexis, providing international regulatory content.

With the collaboration between Enable, Lexis Nexis and ServiceNow you will see this new innovation in action and how we can help you navigate your regulatory compliance journey, leveraging industry-leading international content from LexisNexis.

An invitation to attend the “International Content’ launch presentation

In Collaboration with Lexis Nexis and ServiceNow Enable will co-present an informative webinar on the newly released international content. LexisNexis AU provides easy access to comprehensive and affordable international legal information, including content from the countries including but not limited to China, Hong Kong, South Africa, Malaysia, Singapore and India.

As we settle into the new normal, we see many companies like yours eager to accelerate their regulatory compliance journey, no matter where their offices are based around the globe.

In collaboration with LexisNexis and ServiceNow, Enable will co-present an informative webinar on the newly released international content. LexisNexis AU provides easy access to comprehensive and affordable international legal information, including content from the countries including but not limited to China, Hong Kong, South Africa, Malaysia, Singapore and India.

This 1-hour webinar will demonstrate the power of the LexisNexis content in use of the ServiceNow Platform.

Tuesday 8th December

Time: 12pm AEDT

News

Using IoT data to drive customer satisfaction

October 20, 2020October 19, 2020
by Herman Taljaard

When the term Internet of Things (IoT) first gained popularity a decade ago, many futurists looked forward excitedly to the commercial and industrial applications of these always-on, always-connected data sources.

Today, smart homes and internet-enabled personal devices are ubiquitous and commercially successful, but B2B applications haven’t seen the same success. Vast pools of underutilized IoT data are left to grow stale in organizational silos.

It’s little wonder, when one considers the numbers:

Nearly 80 zettabytes?

That’s 80,000,000,000,000,000,000,000. “We’re building IoT systems that take data from all these devices, and this data is classified as alerts,” or active signals, says Dave Wright, ServiceNow’s chief innovation officer. “The challenge then becomes: What do you do with all of these alerts?”

There’s untapped value hidden within these massive data volumes, Wright believes—particularly when IoT data is integrated with a customer service management platform (CSM) using smart workflows. Device data can be analyzed to prioritize service calls, for example, add value to a customer contract, even predict and prevent costly equipment failures.

“With the number of connected assets set to increase dramatically,” — an estimated 41.6 billion devices by 2025, according to research — “it’s important that we start to analyze and understand the business context of any given device,” Wright says. “In the world of connected assets, no one has really focused on this before.”

Read the Full Forbes article to see how SerivceNow’s connected enterprises use smart workflows to analyze IoT data in real time — and deliver measurable ROI in customer service, field engineering and other mission-critical departments.

Read the full article here

SOURCE: FORBES ONLINE

News

Turn your data into action with IoT investments.

October 16, 2020October 19, 2020
by Herman Taljaard

ServiceNow Revolutionises Operations by Connecting IoT Data to Digital Workflows

Connected Operations breaks down data siloes so
enterprises maximize their IoT investments and view the
health of assets in near real-time, across multiple locations

SANTA CLARA, Calif. – October 15, 2020 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced Connected Operations, a powerful new solution that bridges IoT data with ServiceNow digital workflows so enterprises can monitor and manage critical infrastructure, get a faster return on their IoT investments, and pursue new business models. With IoT technologies on track to connect 50 billion smart devices this year , IoT data can be transformative, but only if businesses use the data effectively.

By bringing IoT data directly into the Now Platform, organizations can view the health and history of assets in near real-time across multiple locations in a single platform, giving them valuable insights, improving customer satisfaction, and enabling new revenue streams.Digitization continues to transform industries, and organizations must introduce new business models to survive. ServiceNow Connected Operations enables businesses to transform operations, rapidly respond to data and insights, and evolve to a new product‑as‑as‑service model. Any issues that arise automatically trigger an operations incident so that teams can act and triage and resolve issues quickly with Customer Service Management and Field Service Management workflows.

This eliminates tedious maintenance coordination across cross‑functional teams and reduces the chance for an issue to impact the company or its customers. With IoT and operational workflows on a single platform, companies can transform the customer experience and enhance customer satisfaction by enabling new business models.“IoT offers massive potential for enterprises to transform operations, respond to insights in near real-time, and evolve to a product‑as‑as‑service model,” said Jonathan Sparks, vice president of IoT and operations products at ServiceNow. “To date, IoT data often have been stuck in siloed systems. With Connected Operations, companies now can realize the full value of IoT data, action these insights to solve issues before customers even know they’ve happened, and unlock new levels of productivity and growth.”

Read the full press release here

Check out ServiceNow Connected operations page

News

How Iot is a major driver of Industry 4.0

October 12, 2020October 15, 2020
by Herman Taljaard

As we rapidly approach the end of 2020, we are starting to see the impact of the 4th industrial revolution (or Industry 4.0) on organisations and their operating models. The Industrial Internet of Things is a major driver of Industry 4.0 and research studies show interesting results:

We are approaching 50 billion connected devices by the end of 2020.
The global spend on IoT is expected to grow 15% year on year, reaching US$1.1 trillion by 2025.
The falling cost of the average IoT sensor and data transfer, as well as the pervasive availability of 4G (and now 5G) networks being rolled out, are driving the adoption of IoT driven solutions.
IoT is a key component of digital transformation and driving new operating models and revenue opportunities.
IoT solutions and projects are no longer just driven by the technology and by the IT department-specific business outcomes and solutions are driving the adoption of IoT and connected operations. The connected devices and sensors are generating a significant amount of data and alerts; however, this raw data is only useful if it is turned into actionable information.

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors using ubiquitous communications technologies such as Bluetooth Low Energy (BLE), Wi-Fi and RFID tags. Furthermore, advances in video processing technology and algorithms provide customers with the ability to leverage video feeds from CCTV and security cameras as part of a connected operations solution.

An example use case of using a video feed is related to occupational health and safety and screening people accessing your business under COVID-19 guidelines. Cameras can analyse the body temperature of individuals or even groups of people and detect anyone with an elevated body temperature. This can raise an alert in real-time to allow for a secondary temperature screening of the individual prior to allowing them access to your location. The same camera technology can also be used to determine the density of people in a specific space and flag areas where social distancing rules are being breached. This can also be used to alert the cleaning staff once a table in a food court environment has been occupied to trigger a cleaning task.

To find out more about how Enable Professional Services can assist you with defining and implementing your IoT strategy please contact us at info@enableps.com .

Awards

Enable wins the Employer of Choice for 2020

October 8, 2020October 8, 2020
by Nicole Bailey

Enable Professional Services has been recognised as an Employer of Choice in The Australian Business Awards 2020. Now in their fifteenth year, The Australian Business Awards (ABA) are an annual all-encompassing awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of comprehensive award categories. The Australian Business Award for Employer of Choice (EOC) recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

Rachel Sparkes, Head of People and Culture says the award provides recognition of the organisations ability to turn the idea of a ‘people-first culture’ into a successful reality.

Every decision we make is tied to our vision and our people-first culture. Our people are our business. Just like user-centred design in software development we consult and consider the employee experience when designing all people programs, polices and platforms at Enable.

We also created a north star, ‘The Enable Way’ to be our guiding principles on ‘how we do things around here’. They are the commitments the company has to our Enablers, how we agree to behave with each other and customers, as well as how we all contribute to creating the atmosphere at work.

The Enable Way is part of our everyday vernacular with the vision, mission, and values playing lead roles in on-boarding, internal communications, career development, performance appraisals, leadership development and town halls. Something that has been crucial for our disparate technical workforce across 5 countries and even more important as we moved our entire workforce online within days and continued to deliver 100% virtual ‘people programs’ during COVID-19.

“ Winning this award is a testament to putting people at the heart of everything we do at Enable.”

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

“Fifty-four organisations have been selected in this year’s ABA Employer of Choice Awards. These organisations have demonstrated adaptability in the workplace by utilising flexible and new ways of working and learning,” said Ms Tara Johnston, Program Director.

“The landscape of the workplace environment has changed rapidly as technology has gained momentum, coinciding with businesses navigating a broad range of interrelated issues from the impact of the current challenges facing the global economy. The ability to work from anywhere, combined with the advances in connectivity tools makes us geographically neutral.

“Leading organisations have begun to implement an entirely new working environment that breaks down communication barriers, positioning organisations to harness the talent within their organisation, transform the employee experience and position businesses to be more resilient,” Ms Johnston added.

Organisational participation includes private companies, public companies, multi-national subsidiaries, non-government organisations, educational institutions, government departments, government agencies, local government and statutory bodies operating in Australia.

For more information on The Australian Business Awards and the 2020 EOC® Winners, visit employerofchoiceawards.com.au

Resources

Mid-server installer in Paris

September 27, 2020October 15, 2020
by Alikutty Karupamveetil

Our 2020 ServiceNow Now Community MVP Alikutty Karupamveetil has been busy preparing some practical tools for ServiceNow developers. He has recorded a video on the new windows mid server installer in Paris.

The features include:
– New native windows installer
– Ability to configure a separate service account for mid server during installation
– Auto-update the mid server service Log on the tab with the service account
– OOB credential for the windows service account

Watch the full instruction video here: https://youtu.be/TtxOki_f5ts

For more practical tips and resources, head to our Youtube Channel,

Read more about the 2020 MVP program here

Resources

Win-Win in Paris

September 23, 2020October 8, 2020
by Nicole Bailey

Good News!

With ServiceNow’s latest release, Paris, ServiceNow has created win-win capabilities for your organisation and employees.

This pandemic has created new challenges for all rogansationa, and requires a industry shift to adapt.

Paris is launched with 6 new products to help organisations platform adoption strategy. Let’s have a quick overview, what is new…

Business Continuity Management:
Under the Governance, Risk & Compliance (GRC) offering, this business continuity product ensures identification of recovery time against the appropriate disaster recovery plans configured in the system. Furthermore, prepare your teams with simulated and actual crisis events to avoid D-Day surprises and confusions.
Financial Services Operations:
Improving customer handling time and providing financial transparency in the context of refunds, claims, and automated payment collection from customers or third-party banks. Never miss a dollar!
Hardware Asset Management:
Uplifting the CMDB multiple discovery data sources capability, it is a great leap complimenting and synthesizing the hardware/software inventory lifecycle. Ensuring that leadership has better visibility on asset utilization in the SaaS, PaaS, and IaaS.
Legal Service Delivery:
We could not agree more that Legal work is so detail and eye to content. A platform enrichment to increase productivity at the business pace and elimination of manual work is more than welcome. The legal serf-serve portal provides 24×7 access to the information. Bring spreadsheet and paper-based solution, if required tailor-made to an organization needs, onto the one platform. Legal reporting and dashboards on the same platform ensure better decision making.
Telecommunications Service Management:
Reduction in the incoming calls is every help desk agent wishes, and this product envisions the reduction which in return ensures customer loyalty. Right time when online work and call pressure has increased.
Telecommunications Network Performance Management:
Removal of data silo between customer service and network to expedite the network issue resolution. Thus, reducing the operational cost improves the meantime to resolve and customer Net Promoter Score

In this season, good news should not end that soon, Right?

Let’s have a second overview of few cool enhancements which are packaged in this Paris release.

HRSD campaign builder:
Keeping non-technical HR teams in mind, this cool feature with drag and drop user interface enables them to create campaigns from NOW platform.

NOW intelligence for HR Service delivery:
Again, in alignment with the current COVID situation where a spike in HR CASE is increasing strain on the HR teams this Machine Learning to route the CASE appropriately is a boon.

Vulnerability & Assignment Recommendation:
As the name suggests, it helps to identify the most appropriate teams for each vulnerability. No surprise, again Machine Learning is the core of this capability.

Field Service Contractor Management:
Empowering businesses to manage work assigned to third-parties to enhance the overall collaboration between field service organizations and their contractors.

At a pinnacle of excitement, it will be an injustice if we do not mention the ServiceNow acquiring Sweagle, a CMDB pioneer.

On June 22, 2020, when we read this news, we could foresee a revolution coming to the CMDB processes and/or methodologies especially to ITOM / DevOps offerings.

Let’s have a quick overview of what does that means under the NOW hood.

Service Graph Connector Program:
As ServiceNow CMDB is the fortitude to the one architecture framework within an organization. The announcement of this program is a step closer to the better management of the Customer’s digital Lifecycle. Leveraging this program many third-party tools that businesses rely on today on its delivery can directly integrate with ServiceNow to increase data quality and reliability.

ServiceNow Service Graph Connectors:
There are pre-built connectors that facilitate the integration between 3rd party tool and ServiceNow Service Graph. Leverage the new reconciliation engine which is ServiceNow Common Service Data Model (CSDM) compliant. Thus, gone are the days of point-to-point hard code development and maintenance of integrations.

Before we wrap up, keeping the heartbeat developers in mind, a quick overview of what we will not see any longer in ServiceNow.

DevOps & Event Management dashboard
Service Portal Social Q&A widget

Author:
Bharat Rajora
Delivery Principal

News

Ready to work, ready the workplace

September 16, 2020October 8, 2020
by Nicole Bailey

Amid a global pandemic, there is no playbook that HR and OHS professionals can use to ensure the safety and smooth transition back to the workplace.

ServiceNow, a company that develops cloud computing platform to help companies manage digital workflows for enterprise operations, who are also recognised for innovation are innovating again, this time ServiceNow has created a number of apps this year, to assist organisations so they can best manage their employee’s safe return to the workplace. With the Safe workplace suite, your orgnaisation can get a complete view of your readiness to reopen with the ServiceNow® Safe Workplace Dashboard. Provide a safe, employee-ready workplace with the ServiceNow® Safe Workplace app suite. Including Contact Tracing. Consumerize HR Services. Manage Employee Health.

Organisations must plan for workforce and workplace readiness:

The traditional office and desktop workplace will likely change as a result of COVID-19
Many employees will expect to work how, where and when they want
Employers will expect them to stay productive
Organisational agility is accelerating digital transformation
The need for business functions to work together has never been more important

The Safe Workplace suite helps you manage essential needs and services for reopening and returning your organisation to a new normal. Your organisation can simplify the complex workflows involved with returning to the workplace:

Contact Tracing

Identify and respond to employee exposure risk with data-driven contact tracing.

App to maintain a safe back to work program

Workplace Safety Management

Create a safe return process with distancing floorplans, automated cleaning tasks, and self-service reservations.

App to support safe business travel for employees

Employee Travel Safety

Pre-authorize business travel for employees based on the safety status of the destination.

App to survey if employees are ready to return to work

Employee Readiness Surveys

Gauge readiness to return to the workplace and address employee safety concerns.

Employee Health Screening

Verify employees meet workplace entry requirements through onsite screening or mobile self-service.

App to manage PPE supply as employees return to work

Workplace PPE Inventory Management

Manage your PPE inventory across locations and facilities to meet the physical safety needs of your workforce.

Quickly assess your ability to reopen

Get a complete view of your readiness to reopen sites with the Safe Workplace Dashboard. The dashboard displays data from the Safe Workplace apps so you can quickly evaluate your current state.

Manage your response from end to end

Respond quickly and with purpose in challenging times. Put technology to work with connected workflows that extend your response capabilities.

Prepare for your return to the workplace with apps that enable workforce and workplace readiness—available by subscription in a single suite.

Contact your Enable Customer Success Manager to arrange a Demo, or head to our Registration page to register for a demo.

News

The Role of IRM in Ensuring Complete Compliance

September 2, 2020October 15, 2020
by Myhendri Govender

The Role of Automated and Integrated Risk Management Systems in Ensuring Complete Compliance

Across Australia and the world, regulatory compliance and risk management are front of mind for business owners, directors, executives and governance, risk and compliance professionals alike. As the pace of regulatory change increases, businesses can struggle to keep up with their obligations. Similarly, with many businesses operating manual and siloed risk management frameworks, they often fail to identify risks in enough time to mitigate them.

Integrated risk management platforms offer a data-driven solution to these problems by automating key risk and compliance functions to reduce the need for human intervention and drastically increase efficiency in the process.

Throughout June and July 2020, LexisNexis®, Enable Professional Services and ServiceNow held a series of online sessions with Australian governance, compliance and risk professionals to delve into the realities of regulatory burden for modern businesses and discover how technology can help to manage these issues.

The following discussion paper summarises the issues and learnings from these sessions.

Read the full report here

Resources

TLS 1.2 in ServiceNow

August 26, 2020October 8, 2020
by Nicole Bailey

All you should know about TLS 1.2 and how ServiceNow is moving to it.

Web encryption is changing, and so is the ServiceNow security best practice around privacy and data integrity. Now in Oct 2019, ServiceNow has also decided to retire1.0 and 1.1 and intends to move all its customers to TLS 1.2. This article will enable you to understand all about TLS and upcoming changes, which may impact integrations.

Wondering what TLS is?

“Transport Layer Security” is the protocol that allows the handshake of your laptops/smartphones and then to communicate your sensitive information securely over the internet.

How ServiceNow use TLS?

Anytime users/customers try to access ServiceNow from devices within seconds, this is what is happening to establish a secure session between users and ServiceNow Instance. For example, below lock sign in the URL confirms that the secure session has been established securely between customer and ServiceNow instance.

What if I change the SSL certificate and not worry about the ServiceNow TLS change?

Certificate & Protocols are two different things, and Certificates are not dependent on protocols. SSL certificate only handles incoming traffic to the server and will not protect any calls that the server may make to other services.

What is the impact? If I don’t upgrade my integrations?

Any legacy services that currently rely on TLS 1.1 or older versions will no longer be available. If there are custom legacy integrations or customer is using an old browser, then there is a significant impact.

Finally, how do I prepare myself for this change

ServiceNow (Global Technical Support group) is contacting its customers that are using TLS1.0 or 1.1 and letting them aware of the change. Also, ServiceNow has published the Knowledge article: KB0746078

Written by –
Bharat Rajora
DELIVERY PRINCIPAL
LINKEDIN: https://www.linkedin.com/in/bharatrajora/