Tag: workflow

Chris Fenton – Senior Technical Consultant

March 25, 2021March 25, 2021
by Nicole Bailey

Chris is a highly experienced System Architect with 6 years’ experience in ServiceNow development and 11 years in IT. He joins the CASE team (Customer advisory and Support by Enable) as a Senior Technical Consultant working with Ian White, the Head of CASE supporting our customers in Sydney and beyond.

As a curious kid, he starts coding at 10, developing his skills to making websites and eventually writing some poker software before his ServiceNow career began.

His experience spans the full spectrum of IT and ServiceNow functions including:

3rd line IT Support
Consultant at TESM
System Architect
ServiceNow lead at Ladbrokes Coral and Clifford Chance
ServiceNow Tech consultant at Barclays Bank

Chris joined Enable by pure coincidence. After making the life-changing decision to leave the UK and start a new life in Australia he turned down an opportunity to work in the UK, the curious Recruiter asking why only to learn Chris was keen on moving to Australian shores. As opportunity would have it, the recruiter knew of a growing ServiceNow Partner based in Australia and the rest is history.

Chris is inspired by the Steve Jobs quote “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.”

He is most proud of winning CreatorCon in the UK while working with TESM and on the weekends you will find Chris attempting to surf, running, volleyball, poker and of course exploring Australia with weekend road trips!

Follow Chris on LinkedIn – https://www.linkedin.com/in/chris-f-01139763/

News

Pooja Singh – Lead Consultant, CASE

March 3, 2021March 3, 2021
by Nicole Bailey

Pooja is a skilled ServiceNow professional with 6 years’ experience at Deloitte, HCL and Enable Professional Services. She is part of the CASE team (Customer Advisory and Support by Enable) working with Ian White, the Head of CASE.

Pooja joined Enable whilst still studying her Masters and has achieved her ServiceNow CSA, CIS ITSM. More recently she has moved from part-time to full time to work with the CASE team supporting our customers in Melbourne and beyond, she mentioned she joined Enable “To learn and work on things I have never done before. I’m presented with exciting opportunities every other day that challenges my knowledge and pushes me to take a step further, giving me enough room to practice and apply my skills and become a jack of all trades.”

Pooja is inspired by the Eleanor Roosevelt quote

“If life were predictable, it would cease to be life and be without flavour”.

On the weekends you will find Pooja baking brownies and cakes, reading a book or hosting lunch for friends.

Follow Pooja on LinkedIn – https://www.linkedin.com/in/poojasingh8/

News

Michael Steinhardt – Lead Consultant, CASE

February 24, 2021February 24, 2021
by Nicole Bailey

Michael Steinhardt is a detail-oriented ServiceNow professional with 11 years’ experience in IT with 6 in ServiceNow. He has significant experience in the Healthcare sector, previously focusing on implementing and enhancing custom apps in ServiceNow to meet unique customer requirements.

He recently joined the CASE team (Customer Advisory and Support by Enable) working with Ian White, the Head of CASE supporting our customers in Asia/Pacific and beyond.

Previous roles include Java Developer, ServiceNow Technical Consultant and Michael was also an English teacher in Japan. Michael originally joined Enable in a ServiceNow Consultant role and has recently moved to Lead Consultant for CASE working in our Brisbane office.

When asked why he joined Enable he commented:-

“I wanted to work with a company where everyone shares the same passion for high quality.”

Michael enjoyed Dan Brown’s book – Deception Point. The book is a mystery thriller that uncannily aligns with what could really happen in reality, Michael enjoyed the twists in the book and the challenging questions it raised.

He is most proud of being recognised by customers and colleagues as a person who pays great attention to detail with his work.

On the weekends you will find Michael spending time with his young family running after his baby daughter who has just learned to crawl.

Follow Michael on LinkedIn – https://www.linkedin.com/in/michaelsteinhardt/

News

ServiceNow’s Connected Operations Store release

February 19, 2021February 22, 2021
by Nicole Bailey

ServiceNow officially launched the February release of the Connected Operations solution via the ServiceNow Store today. ServiceNow’s Connected Operations solution brings IoT to the Now platform by allowing organisations to integrate their IoT sensor feeds into ServiceNow. This will allow you to analyse and act on the data that you are generating through IoT sensors and other connected devices.

We have been working closely with the ServiceNow team since April 2019 on getting Connected Operations ready for the market. Enable Professional Services is proud to be one of only three partners globally that participated in the early adoption program. We are the only partner in the Asia Pacific (APJ) region with the capabilities, experience and capacity to assist customers with the implementation of Connected Operations.

This version of Connected Operations will support ServiceNow’s Paris release and is available as a controlled release to customers. If you are interested in getting access to the solution, please reach out to your ServiceNow account executive or contact us to help facilitate the conversation.

We are also offering a complimentary 1-hour consultation session to discuss your Connected Operations and IoT strategy and how ServiceNow can support you on this journey.

For more information on Connected Operations and this latest release see the blog post on the ServiceNow community site. Enable Professional Service recently co-hosted a webinar with ServiceNow showcasing the solution that we have implemented at Dreamworld, a theme park based on the Gold Coast. If you are interested to learn more about Connected Operations or to take up the offer of the free consultation session, please click here.

News

Henry Do – Lead Consultant, CASE

February 10, 2021February 11, 2021
by Nicole Bailey

Henry is a highly skilled team leader with 16 years’ experience and skills in IT, 15 years in a global travel and retail business, 1 year in global defence business. He joins the CASE team (Customer advisory and Support by Enable) working with Ian White, the Head of CASE supporting our customers in Brisbane and beyond.

Formally, Henry has worked for 12 years in IT including experience in Splunk, ITIL practices, Service Delivery, Web and DBA plus 6 years with ServiceNow.

His experience spans the full spectrum of IT functions including:

Enterprise Operations 2ic
Platform Owner
Service Delivery Manager
Project Manager and
Team Leader

Henry joined Enable as a Lead Consultant – CASE in our Brisbane office after meeting with the Senior Management team, he commented:-

“I’m excited at the opportunity to work with a highly skilled and industry-leading ServiceNow partner, a broad breadth of industries and businesses, and the chance to continue to pursue something I really enjoy at scale; helping businesses, teams and individuals work better and faster while having fun.”

Henry is inspired by the Louis Pasteur quote “Chance favours the prepared mind”. ‘It just aligns to how I approach my work, life and fishing. Thinking ahead, thinking about what could happen and having a plan or at least a consideration to any possibility allows me to comfortably do the best that I can’

He is most proud of being a finalist in ITSMF 2017 Project of the Year and on the weekends you will find Henry hanging with his young family out fishing anywhere and everywhere.

Follow Henry on LinkedIn – https://www.linkedin.com/in/henry-do-62a26729/

Events

Regulatory compliance for international businesses

November 19, 2020November 20, 2020
by Nicole Bailey

For companies based in Australia with offices in Asia and beyond or for organisations with plans to move or expand into new territories, understanding the local regulatory landscape and ensuring your organisation remains compliant in all areas, is optimal. Enable’s Integrated Risk and Compliance Practice, led by Andre van der Merwe, has been innovating again, this time with ServiceNow and LexisNexis, providing international regulatory content.

With the collaboration between Enable, Lexis Nexis and ServiceNow you will see this new innovation in action and how we can help you navigate your regulatory compliance journey, leveraging industry-leading international content from LexisNexis.

An invitation to attend the “International Content’ launch presentation

In Collaboration with Lexis Nexis and ServiceNow Enable will co-present an informative webinar on the newly released international content. LexisNexis AU provides easy access to comprehensive and affordable international legal information, including content from the countries including but not limited to China, Hong Kong, South Africa, Malaysia, Singapore and India.

As we settle into the new normal, we see many companies like yours eager to accelerate their regulatory compliance journey, no matter where their offices are based around the globe.

In collaboration with LexisNexis and ServiceNow, Enable will co-present an informative webinar on the newly released international content. LexisNexis AU provides easy access to comprehensive and affordable international legal information, including content from the countries including but not limited to China, Hong Kong, South Africa, Malaysia, Singapore and India.

This 1-hour webinar will demonstrate the power of the LexisNexis content in use of the ServiceNow Platform.

Tuesday 8th December

Time: 12pm AEDT

News

Using IoT data to drive customer satisfaction

October 20, 2020October 19, 2020
by Herman Taljaard

When the term Internet of Things (IoT) first gained popularity a decade ago, many futurists looked forward excitedly to the commercial and industrial applications of these always-on, always-connected data sources.

Today, smart homes and internet-enabled personal devices are ubiquitous and commercially successful, but B2B applications haven’t seen the same success. Vast pools of underutilized IoT data are left to grow stale in organizational silos.

It’s little wonder, when one considers the numbers:

Nearly 80 zettabytes?

That’s 80,000,000,000,000,000,000,000. “We’re building IoT systems that take data from all these devices, and this data is classified as alerts,” or active signals, says Dave Wright, ServiceNow’s chief innovation officer. “The challenge then becomes: What do you do with all of these alerts?”

There’s untapped value hidden within these massive data volumes, Wright believes—particularly when IoT data is integrated with a customer service management platform (CSM) using smart workflows. Device data can be analyzed to prioritize service calls, for example, add value to a customer contract, even predict and prevent costly equipment failures.

“With the number of connected assets set to increase dramatically,” — an estimated 41.6 billion devices by 2025, according to research — “it’s important that we start to analyze and understand the business context of any given device,” Wright says. “In the world of connected assets, no one has really focused on this before.”

Read the Full Forbes article to see how SerivceNow’s connected enterprises use smart workflows to analyze IoT data in real time — and deliver measurable ROI in customer service, field engineering and other mission-critical departments.

Read the full article here

SOURCE: FORBES ONLINE

News

Turn your data into action with IoT investments.

October 16, 2020October 19, 2020
by Herman Taljaard

ServiceNow Revolutionises Operations by Connecting IoT Data to Digital Workflows

Connected Operations breaks down data siloes so
enterprises maximize their IoT investments and view the
health of assets in near real-time, across multiple locations

SANTA CLARA, Calif. – October 15, 2020 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced Connected Operations, a powerful new solution that bridges IoT data with ServiceNow digital workflows so enterprises can monitor and manage critical infrastructure, get a faster return on their IoT investments, and pursue new business models. With IoT technologies on track to connect 50 billion smart devices this year , IoT data can be transformative, but only if businesses use the data effectively.

By bringing IoT data directly into the Now Platform, organizations can view the health and history of assets in near real-time across multiple locations in a single platform, giving them valuable insights, improving customer satisfaction, and enabling new revenue streams.Digitization continues to transform industries, and organizations must introduce new business models to survive. ServiceNow Connected Operations enables businesses to transform operations, rapidly respond to data and insights, and evolve to a new product‑as‑as‑service model. Any issues that arise automatically trigger an operations incident so that teams can act and triage and resolve issues quickly with Customer Service Management and Field Service Management workflows.

This eliminates tedious maintenance coordination across cross‑functional teams and reduces the chance for an issue to impact the company or its customers. With IoT and operational workflows on a single platform, companies can transform the customer experience and enhance customer satisfaction by enabling new business models.“IoT offers massive potential for enterprises to transform operations, respond to insights in near real-time, and evolve to a product‑as‑as‑service model,” said Jonathan Sparks, vice president of IoT and operations products at ServiceNow. “To date, IoT data often have been stuck in siloed systems. With Connected Operations, companies now can realize the full value of IoT data, action these insights to solve issues before customers even know they’ve happened, and unlock new levels of productivity and growth.”

Read the full press release here

Check out ServiceNow Connected operations page

News

How Iot is a major driver of Industry 4.0

October 12, 2020October 15, 2020
by Herman Taljaard

As we rapidly approach the end of 2020, we are starting to see the impact of the 4th industrial revolution (or Industry 4.0) on organisations and their operating models. The Industrial Internet of Things is a major driver of Industry 4.0 and research studies show interesting results:

We are approaching 50 billion connected devices by the end of 2020.
The global spend on IoT is expected to grow 15% year on year, reaching US$1.1 trillion by 2025.
The falling cost of the average IoT sensor and data transfer, as well as the pervasive availability of 4G (and now 5G) networks being rolled out, are driving the adoption of IoT driven solutions.
IoT is a key component of digital transformation and driving new operating models and revenue opportunities.
IoT solutions and projects are no longer just driven by the technology and by the IT department-specific business outcomes and solutions are driving the adoption of IoT and connected operations. The connected devices and sensors are generating a significant amount of data and alerts; however, this raw data is only useful if it is turned into actionable information.

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors

New developments in sensor hardware and communications technology now provide customers with access to low-cost sensors using ubiquitous communications technologies such as Bluetooth Low Energy (BLE), Wi-Fi and RFID tags. Furthermore, advances in video processing technology and algorithms provide customers with the ability to leverage video feeds from CCTV and security cameras as part of a connected operations solution.

An example use case of using a video feed is related to occupational health and safety and screening people accessing your business under COVID-19 guidelines. Cameras can analyse the body temperature of individuals or even groups of people and detect anyone with an elevated body temperature. This can raise an alert in real-time to allow for a secondary temperature screening of the individual prior to allowing them access to your location. The same camera technology can also be used to determine the density of people in a specific space and flag areas where social distancing rules are being breached. This can also be used to alert the cleaning staff once a table in a food court environment has been occupied to trigger a cleaning task.

To find out more about how Enable Professional Services can assist you with defining and implementing your IoT strategy please contact us at info@enableps.com .

Awards

Enable wins the Employer of Choice for 2020

October 8, 2020October 8, 2020
by Nicole Bailey

Enable Professional Services has been recognised as an Employer of Choice in The Australian Business Awards 2020. Now in their fifteenth year, The Australian Business Awards (ABA) are an annual all-encompassing awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of comprehensive award categories. The Australian Business Award for Employer of Choice (EOC) recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

Rachel Sparkes, Head of People and Culture says the award provides recognition of the organisations ability to turn the idea of a ‘people-first culture’ into a successful reality.

Every decision we make is tied to our vision and our people-first culture. Our people are our business. Just like user-centred design in software development we consult and consider the employee experience when designing all people programs, polices and platforms at Enable.

We also created a north star, ‘The Enable Way’ to be our guiding principles on ‘how we do things around here’. They are the commitments the company has to our Enablers, how we agree to behave with each other and customers, as well as how we all contribute to creating the atmosphere at work.

The Enable Way is part of our everyday vernacular with the vision, mission, and values playing lead roles in on-boarding, internal communications, career development, performance appraisals, leadership development and town halls. Something that has been crucial for our disparate technical workforce across 5 countries and even more important as we moved our entire workforce online within days and continued to deliver 100% virtual ‘people programs’ during COVID-19.

“ Winning this award is a testament to putting people at the heart of everything we do at Enable.”

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

“Fifty-four organisations have been selected in this year’s ABA Employer of Choice Awards. These organisations have demonstrated adaptability in the workplace by utilising flexible and new ways of working and learning,” said Ms Tara Johnston, Program Director.

“The landscape of the workplace environment has changed rapidly as technology has gained momentum, coinciding with businesses navigating a broad range of interrelated issues from the impact of the current challenges facing the global economy. The ability to work from anywhere, combined with the advances in connectivity tools makes us geographically neutral.

“Leading organisations have begun to implement an entirely new working environment that breaks down communication barriers, positioning organisations to harness the talent within their organisation, transform the employee experience and position businesses to be more resilient,” Ms Johnston added.

Organisational participation includes private companies, public companies, multi-national subsidiaries, non-government organisations, educational institutions, government departments, government agencies, local government and statutory bodies operating in Australia.

For more information on The Australian Business Awards and the 2020 EOC® Winners, visit employerofchoiceawards.com.au