With ServiceNow’s latest release, Paris, ServiceNow has created win-win capabilities for your organisation and employees.
This pandemic has created new challenges for all rogansationa, and requires a industry shift to adapt.
Paris is launched with 6 new products to help organisations platform adoption strategy. Let’s have a quick overview, what is new…
- Business Continuity Management:
Under the Governance, Risk & Compliance (GRC) offering, this business continuity product ensures identification of recovery time against the appropriate disaster recovery plans configured in the system. Furthermore, prepare your teams with simulated and actual crisis events to avoid D-Day surprises and confusions.
- Financial Services Operations:
Improving customer handling time and providing financial transparency in the context of refunds, claims, and automated payment collection from customers or third-party banks. Never miss a dollar!
- Hardware Asset Management:
Uplifting the CMDB multiple discovery data sources capability, it is a great leap complimenting and synthesizing the hardware/software inventory lifecycle. Ensuring that leadership has better visibility on asset utilization in the SaaS, PaaS, and IaaS.
- Legal Service Delivery:
We could not agree more that Legal work is so detail and eye to content. A platform enrichment to increase productivity at the business pace and elimination of manual work is more than welcome. The legal serf-serve portal provides 24×7 access to the information. Bring spreadsheet and paper-based solution, if required tailor-made to an organization needs, onto the one platform. Legal reporting and dashboards on the same platform ensure better decision making.
- Telecommunications Service Management:
Reduction in the incoming calls is every help desk agent wishes, and this product envisions the reduction which in return ensures customer loyalty. Right time when online work and call pressure has increased.
- Telecommunications Network Performance Management:
Removal of data silo between customer service and network to expedite the network issue resolution. Thus, reducing the operational cost improves the meantime to resolve and customer Net Promoter Score
In this season, good news should not end that soon, Right?
Let’s have a second overview of few cool enhancements which are packaged in this Paris release.
HRSD campaign builder:
Keeping non-technical HR teams in mind, this cool feature with drag and drop user interface enables them to create campaigns from NOW platform.
NOW intelligence for HR Service delivery:
Again, in alignment with the current COVID situation where a spike in HR CASE is increasing strain on the HR teams this Machine Learning to route the CASE appropriately is a boon.
Vulnerability & Assignment Recommendation:
As the name suggests, it helps to identify the most appropriate teams for each vulnerability. No surprise, again Machine Learning is the core of this capability.
Field Service Contractor Management:
Empowering businesses to manage work assigned to third-parties to enhance the overall collaboration between field service organizations and their contractors.
At a pinnacle of excitement, it will be an injustice if we do not mention the ServiceNow acquiring Sweagle, a CMDB pioneer.
On June 22, 2020, when we read this news, we could foresee a revolution coming to the CMDB processes and/or methodologies especially to ITOM / DevOps offerings.
Let’s have a quick overview of what does that means under the NOW hood.
Service Graph Connector Program:
As ServiceNow CMDB is the fortitude to the one architecture framework within an organization. The announcement of this program is a step closer to the better management of the Customer’s digital Lifecycle. Leveraging this program many third-party tools that businesses rely on today on its delivery can directly integrate with ServiceNow to increase data quality and reliability.
ServiceNow Service Graph Connectors:
There are pre-built connectors that facilitate the integration between 3rd party tool and ServiceNow Service Graph. Leverage the new reconciliation engine which is ServiceNow Common Service Data Model (CSDM) compliant. Thus, gone are the days of point-to-point hard code development and maintenance of integrations.
Before we wrap up, keeping the heartbeat developers in mind, a quick overview of what we will not see any longer in ServiceNow.
- DevOps & Event Management dashboard
- Service Portal Social Q&A widget